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Crash when resuming from Sleep. Sometimes there is a BSOD.

  1. #1


    Posts : 1
    Win8 Pro

    Crash when resuming from Sleep. Sometimes there is a BSOD.


    My Win8 machine crashes when resuming from sleep. This used to happen only intermittently, and I assumed it was just a feature of Win8 and I put up with it for a while. But now it happens every single time the laptop goes to sleep, and I'm losing lots of unsaved info and it's quite aggravating.

    Here is the .zip file created after I ran SF Diagnostic Tool. (attached)

    Thanks a lot

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    ...and I assumed it was just a feature of Windows 8
    Bwah hah hah!!!

    Only 102 Windows Updates installed. Most systems have 150 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all). Do this (and test for further BSOD's) before trying any hotfixes that may be described below.

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    These devices have problems in Device Manager. Please uninstall them (right click on them and select "Uninstall") then reboot and check to see if the errors are resolved.
    USB-IF xHCI USB Host Controller ROOT\UOIP_BUS_DRIVER\0000 This device is not working properly because Windows cannot load the drivers required for this device.

    WAN Miniport (Network Monitor) #2 ROOT\MS_NDISWANBH\0001 This device is not working properly because Windows cannot load the drivers required for this device.

    WAN Miniport (Network Monitor) #3 ROOT\MS_NDISWANBH\0002 This device is not working properly because Windows cannot load the drivers required for this device.
    The STOP 0x7A error (these are the errors that you're having) can be hardware or software. We'll first work on the software stuff, but you can get a head start on the hardware by running these free diagnostics: Hardware Diagnostics

    You can see the "Usual Causes" at this link: BSOD Index - STOP 0x7A
    Also, while at that link, check the articles to see if any may apply to you (it could be that there is an unreleased hotfix that you may need). In particular, I'm concerned about this one: 0x0000007a Stop error when you resume a Windows 8-based computer from Hibernate mode

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
    Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys

    smihlp.sys Mon May 30 12:21:37 2011 (4DE3C411)
    SMI helper driver - Likely part of the UPEK Protector Suite
    http://www.carrona.org/drivers/driver.php?id=smihlp.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Nov 12 12:35:56.078 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111213-15250-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 2:37:54.736
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+24cc6 )
    BugCheck 7A, {4, 0, fffffa8012c66e80, fffff8801ab4f000}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: fffffa8012c66e80, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff8801ab4f000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i5-3360M CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  G2ET82WW (2.02 )
      BIOS Release Date             09/11/2012
      Manufacturer                  LENOVO
      Product Name                  2306CTO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Nov 11 09:57:28.226 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111113-11828-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 22:26:42.140
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+24cc6 )
    BugCheck 7A, {4, 0, fffffa8012a26880, 7f833bb1080}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: fffffa8012a26880, current process (virtual address for lock type 3, or PTE)
    Arg4: 000007f833bb1080, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  SynTPEnh.exe
    FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i5-3360M CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  G2ET82WW (2.02 )
      BIOS Release Date             09/11/2012
      Manufacturer                  LENOVO
      Product Name                  2306CTO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov  9 11:29:13.152 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110913-15500-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:2 days 0:34:50.494
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+24cc6 )
    BugCheck 7A, {4, 0, fffffa800d5418f0, 1b8ab348}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: fffffa800d5418f0, current process (virtual address for lock type 3, or PTE)
    Arg4: 000000001b8ab348, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  pcee4.exe
    FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i5-3360M CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  G2ET82WW (2.02 )
      BIOS Release Date             09/11/2012
      Manufacturer                  LENOVO
      Product Name                  2306CTO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Nov  7 10:53:31.279 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110713-10640-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:2 days 0:26:47.190
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::SafeProbeAndLockPages+1bc )
    BugCheck 7A, {4, 0, fffffa800d0b1010, 95e53b7000}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: fffffa800d0b1010, current process (virtual address for lock type 3, or PTE)
    Arg4: 00000095e53b7000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x7a_0_dxgmms1!VIDMM_SEGMENT::SafeProbeAndLockPages
    CPUID:        "Intel(R) Core(TM) i5-3360M CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  G2ET82WW (2.02 )
      BIOS Release Date             09/11/2012
      Manufacturer                  LENOVO
      Product Name                  2306CTO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Nov  5 10:26:06.628 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110513-10625-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:2 days 22:30:16.226
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+24cc6 )
    BugCheck 7A, {4, 0, fffffa801452e560, 1b5a3d50}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: fffffa801452e560, current process (virtual address for lock type 3, or PTE)
    Arg4: 000000001b5a3d50, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  pcee4.exe
    FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i5-3360M CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  G2ET82WW (2.02 )
      BIOS Release Date             09/11/2012
      Manufacturer                  LENOVO
      Product Name                  2306CTO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Nov 12 12:35:56.078 2013 (UTC - 5:00)**************************
    dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)
    smihlp.sys                  Mon May 30 12:21:37 2011 (4DE3C411)
    PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    Tppwr64v.sys                Wed Jun 27 08:17:43 2012 (4FEAF9E7)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    risdxc64.sys                Wed Jul  4 00:39:23 2012 (4FF3C8FB)
    dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
    iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
    e1c63x64.sys                Thu Jul 12 17:46:10 2012 (4FFF45A2)
    Apsx64.sys                  Sat Jul 21 03:30:07 2012 (500A5A7F)
    iwdbus.sys                  Mon Jul 23 16:19:17 2012 (500DB1C5)
    btwavdt.sys                 Wed Jul 25 17:46:28 2012 (50106934)
    btwaudio.sys                Wed Jul 25 17:48:04 2012 (50106994)
    btwrchid.sys                Wed Jul 25 17:49:13 2012 (501069D9)
    bcbtums.sys                 Wed Jul 25 18:36:20 2012 (501074E4)
    btwl2cap.sys                Thu Jul 26 11:14:41 2012 (50115EE1)
    LnvHIDHW.sys                Mon Jul 30 03:11:29 2012 (501633A1)
    RCUVCAVS.sys                Wed Aug  1 22:44:09 2012 (5019E979)
    btwampfl.sys                Thu Aug  9 20:49:00 2012 (50245A7C)
    ApsHM64.sys                 Fri Aug 10 22:24:57 2012 (5025C279)
    ibmpmdrv.sys                Wed Aug 15 22:40:18 2012 (502C5D92)
    Smb_driver_Intel.sys        Thu Aug 16 16:11:24 2012 (502D53EC)
    RTKVHD64.sys                Tue Aug 21 06:32:01 2012 (503363A1)
    igdkmd64.sys                Tue Aug 21 13:08:36 2012 (5033C094)
    NETwew00.sys                Thu Sep 13 09:23:54 2012 (5051DE6A)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    SynTP.sys                   Wed Apr 17 23:55:17 2013 (516F6EA5)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Nov 11 09:57:28.226 2013 (UTC - 5:00)**************************
    exfat.SYS                   Wed Jul 25 22:30:22 2012 (5010ABBE)
    
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=smihlp.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=Tppwr64v.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=risdxc64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=e1c63x64.sys
    http://www.carrona.org/drivers/driver.php?id=Apsx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    LnvHIDHW.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    RCUVCAVS.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=ApsHM64.sys
    http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=exfat.SYS
      My System SpecsSystem Spec

Crash when resuming from Sleep. Sometimes there is a BSOD.
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