Windows 8 and 8.1 Forums

BSOD Help Please

  1. #1


    Posts : 4
    Windows 8 64bit

    BSOD Help Please


    I setup a new PC recently, got a couple of blue screens about a week ago and put it down to outdated drivers so updated the ones I could find and all seemed well until I got another yesterday and one more today. Would really appreciate any input that someone could offer.

    https://dl.dropboxusercontent.com/u/...13-11-2013.zip

    I ran driver verifier after the crash yesterday so hopefully that might give some extra details in the last mini dump. If I can provide any extra information please let me know

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    Windows 8 64bit


    Forgot to add, I ran memtest86+ through a full test and no errors were found. Have been running prime95 for the last hour and no errors so far.
      My System SpecsSystem Spec

  3. #3


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Running a full test with Memtest86+ does not guarantee your RAM is good. You need to run at least 6-8 passes unless errors occur before.

    You have total of 4 BSOD's in your zip file. One of them was caused by prime95. For stability, prime95 needs to run for at least 12+ hours.
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8 64bit


    Ran AIDA64 overnight with no errors.
    Last edited by ricky1981; 14 Nov 2013 at 15:44.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8 64bit


    Had a different error today - IRQL_NOT_LESS_OR_EQUAL

    Would really appreciate some help if possible

    https://dl.dropboxusercontent.com/u/...15-11-2013.zip
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    From the results of the dump file analysis (and your running of Driver Verifier in the next to the last dump), I'm figuring that this is a low-level/hardware/compatibility problem. To be on the safe side, check all your drivers to see if they are Win8.1 compatible

    Please try these free hardware diagnostics to help rule out hardware problems: Hardware Diagnostics

    I see a lot of BSOD's w/the wireless USB XBox controller. To test it, please remove it's software and then physically remove the device from the system. If the BSOD's do not stop because of this, feel free to install the device with the latest, Win8.1 compatible drivers.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Nov 14 15:38:46.580 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111513-4984-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 2:04:18.208
    Probably caused by :ntkrnlmp.exe ( nt!KiTryUnwaitThread+32 )
    BugCheck A, {ffffe02005b9d8c0, 2, 1, fffff801490bdb76}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: ffffe02005b9d8c0, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff801490bdb76, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!KiTryUnwaitThread
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  F7
      BIOS Release Date             08/02/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87X-D3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Nov 12 17:27:34.961 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111313-6125-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 1:06:49.644
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2cf7b )
    BugCheck 3B, {c0000005, fffff8024fb9810b, ffffd00024a55ee0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8024fb9810b, Address of the instruction which caused the bugcheck
    Arg3: ffffd00024a55ee0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_VRF_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  F7
      BIOS Release Date             08/02/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87X-D3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Nov 12 13:49:05.931 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111313-6078-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 17:11:10.558
    Probably caused by :win32k.sys ( win32k!EngUnmapFontFileFD+9cd1 )
    BugCheck 3B, {c0000005, fffff9600004a531, ffffd00024f05940, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff9600004a531, Address of the instruction which caused the bugcheck
    Arg3: ffffd00024f05940, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!EngUnmapFontFileFD
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  F7
      BIOS Release Date             08/02/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87X-D3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Nov 11 20:37:12.267 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111213-5500-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:4 days 3:55:51.302
    Probably caused by :ntkrnlmp.exe ( nt!ObInsertObjectEx+6b4 )
    BugCheck C2, {99, ffffe0000796fa10, 0, 0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
    Arg2: ffffe0000796fa10, Address being freed
    Arg3: 0000000000000000, 0
    Arg4: 0000000000000000, 0
    BUGCHECK_STR:  0xc2_99
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0xc2_99_nt!ObInsertObjectEx
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  F7
      BIOS Release Date             08/02/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87X-D3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Nov  7 16:40:08.689 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110813-5078-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 15:44:45.316
    *** WARNING: Unable to verify timestamp for e1d64x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1d64x64.sys
    Probably caused by :e1d64x64.sys ( e1d64x64+26053 )
    BugCheck 1000007E, {ffffffffc0000005, fffff80001f2e053, ffffd000213f06a8, ffffd000213efeb0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80001f2e053, The address that the exception occurred at
    Arg3: ffffd000213f06a8, Exception Record Address
    Arg4: ffffd000213efeb0, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_e1d64x64+26053
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  F7
      BIOS Release Date             08/02/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87X-D3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov  2 03:01:26.660 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110213-4812-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 0:10:28.285
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys ( iaStorA+85034 )
    BugCheck D1, {ffffd0002116a3eb, 2, 0, fffff8000091e034}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: ffffd0002116a3eb, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8000091e034, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  prime95.exe
    FAILURE_BUCKET_ID: AV_iaStorA+85034
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  F7
      BIOS Release Date             08/02/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87X-D3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Nov 14 15:38:46.580 2013 (UTC - 5:00)**************************
    AtihdWB6.sys                Sat Jun 22 22:19:48 2013 (51C65B44)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    xusb22.sys                  Thu Aug 22 07:38:23 2013 (5215F82F)
    e1d64x64.sys                Thu Aug 29 19:55:45 2013 (521FDF81)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    atikmpag.sys                Tue Oct  8 08:27:46 2013 (5253FA42)
    atikmdag.sys                Tue Oct  8 09:51:03 2013 (52540DC7)
    RTKVHD64.sys                Tue Oct 22 08:31:34 2013 (52667026)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Nov 12 17:27:34.961 2013 (UTC - 5:00)**************************
    RTKVHD64.sys                Tue Sep 10 09:37:35 2013 (522F209F)
    AtihdWB6.sys                Tue Sep 24 20:24:38 2013 (52422D46)
    AMDACPKSL.SYS               Tue Sep 24 20:24:41 2013 (52422D49)
    atikmpag.sys                Tue Oct 29 16:59:42 2013 (527021BE)
    atikmdag.sys                Tue Oct 29 17:55:16 2013 (52702EC4)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Nov  7 16:40:08.689 2013 (UTC - 5:00)**************************
    e1d64x64.sys                Wed Jun 26 16:51:31 2013 (51CB5453)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov  2 03:01:26.660 2013 (UTC - 5:00)**************************
    speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
    cpuz136_x64.sys             Wed Oct  9 08:14:08 2013 (52554890)
    
    AtihdWB6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys
    e1d64x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    AtihdWB6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    AMDACPKSL.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    e1d64x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz136_x64.sys
      My System SpecsSystem Spec

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