Windows 8 and 8.1 Forums

Various random BSOD-s on a new rig.

  1. #1

    Posts : 10
    Windows 8

    Various random BSOD-s on a new rig.

    I have been getting various BSODs on my computer as you will see in the dumps below.
    I am an average computer user that knows his way around but i am not proficient enough to solve this by myself.

    What i have noticed (if its of any relevance) is the following;
    - A crash occurs every few hours.
    - It almost never crashes while playing games, i can play ultra battlefield 4, arma 3 for hours without a crash.
    - Crashes mostly happen while opening/closing browser, browser tabs and other programs like teamspeak3, but can happen while watching youtube etc.
    - In Blue screen viewer i have noticed that the only thing in common of all the crashes is the crash addres being ntoskrnl.exe+5a440

    What i did is;
    -Reinstalled windows, didn't help much.
    -Updated to a latest BIOS version.
    -Ran Memtest for 4 passes last night, no errors.
    -Used Intel SSD toolbox to update SSD firmware and to check the drive. - It gave me an error in my first check attempt but on repeated checks it passed with flying colors (5 tests or so).
    -Ran surface test on SSD in Hard disk sentinel- it passed.
    -Removed M-audio audiophile firewire sound card, and removed the drivers. Being an older card with non updated drivers i figured it might be the cause of problems. - After removal, the BSOD-s continued.

    Please help me on this matter, i'm running out of ideas what to do next.

    I haven't overclocked anything, my graphic is a factory overclock and my processor clock can vary due to Intel features (intel turbo boost).

    Speccy -
    Last edited by lakiozoon; 10 Nov 2013 at 05:35.

      My System SpecsSystem Spec

  2. #2


    Please try the below steps.

    1. Uninstall Gigabye Easy Saver and On/Off Charge.

    gdrv.sys                    Fri Mar 13 08:52:29 2009 (49B9D175)
    Gigabyte Easy Saver - mobo power utility driver
    AppleCharger.sys            Tue Feb 19 09:47:09 2013 (5122FCC5)
    GIGABYTE On/Off Charge driver. See here for details -
    These softwares are known to cause BSOD in Widows 7 and 8 systems.

    2. Update Logitech Keyboard/Mouse driver.

    Current version is really old (Most probably Windows 7 version).

    gdrv.sys                    Fri Mar 13 08:52:29 2009 (49B9D175)Gigabyte Easy Saver - mobo power utility driver
    LGVirHid.sys                Tue Nov 24 07:06:48 2009 (4B0B38B0)
    Logitech Gamepanel Virtual HID Device Driver
    LGBusEnum.sys               Tue Nov 24 07:06:48 2009 (4B0B38B0)
    Logitech Keyboard
    Update it from Windows 8 product support and device compatibility - Logitech FAQ

    3. Manually set Memory frequency.

    According to the official spec of your CPU, it only supports either DDR3 1333 or DDR3 1600.

    Max Memory Size (dependent on memory type) 32 GB
    Memory Types DDR3-1333/1600
    Currently your memory is running on 1860 Mhz and clearly there is a hardware mismatch issue. My primary suspect in your blue screens is this mismatching RAM modules from G-Skill. If possible, return the modules and buy 1600 MHz modules matching for your PC. If it is not possible to replace, set the memory clock to 1600 Mhz in BIOS setup. Refer the manual to do that.
      My System SpecsSystem Spec

  3. #3

    Posts : 10
    Windows 8

    Thanks for the reply.

    I only recently installed gigabyte software and have had BSODs before i installed em, but i will uninstall just in case.
    I will update my logitech drivers.
    The latest thing i did is to turn intel turbo boost off in BIOS, and i will wait till my next crash to be able to eliminate that feature as a cause of BSODs.

    I m quite stunned and dissapointed to find out that the new Intel Haswell processor doesn't support memory clocks of 1860 Mhz:/
    If i BSOD again i ll change RAM frequency to 1600.


    I followed the link you provided for updating my logitech drivers, but i haven't managed to update them since i cant find them there.
    My logitech software is up to date. I also tried to update HID mouse driver from device manager, but no luck despite being dated in 2006.
      My System SpecsSystem Spec

  4. #4


    Here is the official spec page of your CPU.

    ARK | Intel® Core? i7-4770 Processor (8M Cache, up to 3.90 GHz)

    It is always important to choose the right memory which perfectly matching to the CPU and motherboard chipset. If the CPU FSB is lower than memory clock speed, FSB will be auto overclocked. Some system works fine without issues and on the other hand, some systems may experience crashes, freezes, blue screens etc. Choosing the right components at build time will decrease the chances for this type of headaches.
      My System SpecsSystem Spec

  5. #5

    Posts : 10
    Windows 8

    The model i have (i am looking at the box i bought it in, and the receipt) is Intel 4771 at 3.5 ghz, but i dont think it makes any difference.
    Thanks for your time and i ll report in later, cheers!
      My System SpecsSystem Spec

  6. #6

    Yes, Core i7-4770 and 4771 are almost the same.

    ARK | Intel® Core? i7-4771 Processor (8M Cache, up to 3.90 GHz)

    The only real difference is 4770K came with unlocked multipliers for easy overclocking.
      My System SpecsSystem Spec

  7. #7

    Posts : 10
    Windows 8

    I changed my memory settings in BIOS to run at 1600 mhz.
    Now my ram profile in speccy looks like this;
    Type DDR3
    Size 16384 MBytes
    Channels # Dual
    DRAM Frequency 798,2 MHz
    CAS# Latency (CL) 8 clocks
    RAS# to CAS# Delay (tRCD) 9 clocks
    RAS# Precharge (tRP) 8 clocks
    Cycle Time (tRAS) 24 clocks
    Command Rate (CR) 2T

    I hope this is it, i ll report if solved.
    Many thanks!
      My System SpecsSystem Spec

  8. #8

    Posts : 10
    Windows 8

    I crashed again, "Video memory management internal" error. It happened while watching youtube.
    I updated my dump files below.

    I had my ddr3 going on 1600 mhz with no extreme profiles loaded in BIOS (11, 11, 11, 28).
      My System SpecsSystem Spec

  9. #9


    Unfortunately there are no dumps can be seen in the upload. Please manually copy all the dump files inside "C:\Windows\Minidump" folder and zip. Upload the zip file and also publish a new "Speccy" snapshot with it.
      My System SpecsSystem Spec

  10. #10

    Posts : 10
    Windows 8
      My System SpecsSystem Spec

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