Windows 8 and 8.1 Forums


Windows 8.1 Crash while browsing

  1. #1


    Posts : 7
    Windows 8

    Windows 8.1 Crash while browsing


    It suddenly crash while I'm browsing facebook, no other apps/programs in my PC are open. Attached the dump below

      My System SpecsSystem Spec

  2. #2


    Hi

    Your issue seems to be probably caused by "Bitdefender antivirus".

    Code:
    ugCheck 50, {fffff800006b51c8, 0, fffff8033235e45a, 0}
    
    *** WARNING: Unable to verify timestamp for avc3.sys
    *** ERROR: Module load completed but symbols could not be loaded for avc3.sys
    
    
    Could not read faulting driver name
    Probably caused by : avc3.sys ( avc3+13b30 )
    Driver Reference Table - avc3.sys

    Please uninstall "Bitdefender" at least as a test.

    1. First uninstall it via "Control Panel --> Programs and Features". Reboot the system when completed.

    2.To remove the leftovers, download and run the "Uninstall tool" matching to the version installed in your system from the below link.

    Uninstall Bitdefender

    Run the tool and press "Unintall" button to remove the remnants.

    How to uninstall Bitdefender


    3. Enable "Windows defender" for basic protection against threats.

    How to turn on Windows Defender in Windows 8 (and XP, Vista and 7) - PC Advisor

    Report how the system works now.
      My System SpecsSystem Spec

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