Windows 8 and 8.1 Forums


Bsod irql_not_less_or_equal

  1. #1


    Posts : 8
    Windows 8.1 Single Language

    Bsod irql_not_less_or_equal


    Hello, this is my first post in this forums! I hope you can help me with my problem.


    On the 1st of this month, I had a DRIVER_IRQL_NOT_LESS_OR_EQUAL BSOD after leaving my laptop on to download something overnight. After that, it took longer than usual to bootup, but it did it eventually.


    Just today, the same BSOD happened (except without the "DRIVER_" in front). However, after today's 1st BSOD, upon bootup, it took really long (I waited for quite some time) so I decided to forcefully shut it down.
    I started it up again, waited for a while and the Windows login screen appeared. I logged in, but the usual Start screen doesn't appear. What appeared was just a blank black screen with my mouse cursor (move-able).
    I left it there for a while, and when I came back, it showed a blank black screen without my mouse cursor there any more, and after a few seconds it showed the Windows login page again.
    I logged in, and the same blank black screen with the mouse cursor appeared again. I left it there again, and when I came back it showed another (2nd) BSOD (I didn't manage to see what the error was before it restarted).
    After a while, the Windows login page appeared again but instead of logging in, I tried doing a clean shutdown (power button -> shutdown). It longer than usual to shutdown, but it eventually did.


    I left my laptop to cool for a while, unplugged the power adapter and switched on the laptop again. The bootup was relevantly faster (than the previous ones) and I managed to login successfully with everything loaded properly.

    Please help! Thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The reports are incomplte.
    Please rerun the data collection app and let it run for at least 15 minutes (or until the app itself says it's done).

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    lease update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
    Lenovo HD Disk Driver
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys

    npf.sys Fri Jun 25 12:50:58 2010 (4C24DE72)
    NetGroup Packet Filter Driver, part of the WinPcap packet capture library
    http://www.carrona.org/drivers/driver.php?id=npf.sys

    PxHlpa64.sys Mon Oct 17 10:29:34 2011 (4E9C3BCE)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    tap0901.sys Thu Nov 24 13:50:27 2011 (4ECE91F3)
    TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Nov  7 01:55:23.183 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110713-28421-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:07:41.971
    *** WARNING: Unable to verify timestamp for athw8x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
    Probably caused by :athw8x.sys ( athw8x+25abdf )
    BugCheck A, {8, 2, 0, fffff800bfdab60c}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000008, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800bfdab60c, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_athw8x+25abdf
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  6BCN43WW(V2.03)
      BIOS Release Date             04/23/2013
      Manufacturer                  LENOVO
      Product Name                  20193
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Thu Nov  7 01:47:18.734 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110713-65968-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:08:00.523
    *** WARNING: Unable to verify timestamp for athw8x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
    Probably caused by :athw8x.sys ( athw8x+25abdf )
    BugCheck A, {8, 2, 0, fffff802c103b60c}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000008, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff802c103b60c, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_athw8x+25abdf
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  6BCN43WW(V2.03)
      BIOS Release Date             04/23/2013
      Manufacturer                  LENOVO
      Product Name                  20193
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Thu Oct 31 19:23:31.358 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110113-25062-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 10:49:05.147
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for tunnel.sys
    Probably caused by :NETIO.SYS ( NETIO!RtlCopyBufferToMdl+1f )
    BugCheck D1, {28, 2, 0, fffff80000c1a43f}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80000c1a43f, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_NETIO!RtlCopyBufferToMdl
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  6BCN43WW(V2.03)
      BIOS Release Date             04/23/2013
      Manufacturer                  LENOVO
      Product Name                  20193
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Nov  7 01:55:23.183 2013 (UTC - 5:00)**************************
    LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
    npf.sys                     Fri Jun 25 12:50:58 2010 (4C24DE72)
    PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)
    tap0901.sys                 Thu Nov 24 13:50:27 2011 (4ECE91F3)
    AcpiVpc.sys                 Mon May 14 21:18:53 2012 (4FB1AEFD)
    jmcr.sys                    Wed Jun 13 02:14:27 2012 (4FD82FC3)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    RTKVHD64.sys                Tue Nov 27 08:48:01 2012 (50B4C491)
    SynTP.sys                   Fri Nov 30 02:38:37 2012 (50B8627D)
    Smb_driver_Intel.sys        Fri Nov 30 02:40:22 2012 (50B862E6)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    btath_rcp.sys               Tue Dec 18 04:54:50 2012 (50D03D6A)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
    vm331avs.sys                Tue Jan  8 03:34:34 2013 (50EBDA1A)
    mfehidk.sys                 Tue Jan 15 13:21:15 2013 (50F59E1B)
    mfewfpk.sys                 Tue Jan 15 13:21:30 2013 (50F59E2A)
    mfeavfk.sys                 Tue Jan 15 13:22:16 2013 (50F59E58)
    mfefirek.sys                Tue Jan 15 13:24:04 2013 (50F59EC4)
    athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
    btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
    btath_avdt.sys              Tue Feb 19 01:05:01 2013 (5123160D)
    btfilter.sys                Tue Feb 19 01:05:34 2013 (5123162E)
    btath_flt.sys               Tue Feb 19 01:09:51 2013 (5123172F)
    btath_a2dp.sys              Tue Feb 19 01:09:59 2013 (51231737)
    L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    dtsoftbus01.sys             Thu Jun 20 03:22:51 2013 (51C2ADCB)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    nldrv.sys                   Thu Aug 29 16:29:50 2013 (521FAF3E)
    nvvad64v.sys                Fri Sep 27 16:25:30 2013 (5245E9BA)
    nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Thu Oct 31 19:23:31.358 2013 (UTC - 5:00)**************************
    mfeapfk.sys                 Tue Jan 15 13:21:56 2013 (50F59E44)
    
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
    http://www.carrona.org/drivers/driver.php?id=jmcr.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=vm331avs.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    nldrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1 Single Language


    Sorry about the incomplete reports earlier, I was in a rush so I thought it had finished when nothing appeared for sometime.

    I have uninstalled Daemon Tools, I have updated npf.sys and tap0901.sys. I can't seem to find the Lenovo HD Disk Driver nor the Sonic CD/DVD driver updates and I don't know what programs are responsible for them (default drivers that came with the laptop probably?).

    Is there anything I should do next?

    Find attached, the updated reports.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The next thing to do is to wait - wait to see if the BSOD's continue.
    IMO Daemon Tools is the most likely cause, followed by the tap0901.sys (with others less likely, but still possible).

    Don't worry about the rest of the drivers for now. If they reappear any subsequent memory dumps, then we'll deal with them then.

    There are many, many, many (I don't often use 3 many's - so there's a lot!!!) Live Kernel Events in the WER section of MSINFO32. This could be an indicator of a hardware problem also. Please do these 2 things:
    1) Run these free hardware diagnostics (this is the full set, not the initial set I recommended earlier): Hardware Diagnostics
    2) Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8.1 Single Language


    Okay, I will do the hardware diagnostics when I have time later.

    I couldn't save the Admin Events. When I click on Administrative Events, it gives me a Query Error.
    Log: Microsoft-Windows-DxpTaskRingtone/Analytic
    Error: The system cannot find the file specified.

    It doesn't allow me to save the events because it gives me the error "The system cannot find the file specified".
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Link that another poster used to fix their problem saving Event Viewer:
    Error in Event Viewer (DxpTaskRingtone) after upgrading to - Microsoft Community

    Looks like a Windows "glitch" to me - the fix above is related to the DxpTaskRingtone log also
    Backup your registry BEFORE trying it.
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    Windows 8.1 Single Language


    Okay, I've fixed the glitch (your link is right) and saved the Admin Event Logs.

    As for hardware testing, I still don't have the time to do it yet. I'll do it ASAP though.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No real firm evidence in the Admin log file
    It could be hardware (to include overheating) or it could be that there's a need for a BIOS/UEFI update.
    Check Lenovo to see if there is an update, here's the info you'll need:
    BIOS Version 6BCN43WW(V2.03)
    BIOS Release Date 04/23/2013
    Manufacturer LENOVO
    Product Name 20193
    Check your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
    Let us know the results when you do get to the hardware diagnostics.
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    Windows 8.1 Single Language


    So far I have only had time to do memtest. It passed 4 times with no errors.

    As for BIOS, after upgrading to Windows 8.1, I patched the BIOS with a patch provided by Lenovo to fix an SLI issue on the laptop. Not sure if that just fixes the issue or if that means that I'm already using the latest BIOS.
    There are no other BIOS updates on the Lenovo support page for my laptop.

    The temperatures on my laptop are fine, I have been monitoring them. I'll attach the HWMonitor "log".

    Will continue doing more hardware tests hopefully soon.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm not real familiar with the details of the hwinfo report, but are you overclocking?
    Core Speed 3192.4 MHz
    Multiplier x Bus Speed 32.0 x 99.8 MHz
    Stock frequency 2400 MHz
    If you are, please remove the overclock while we're testing. Feel free to resume it once the system has been stabilized.

    Specs for your system from the Lenovo website.
    Description IdeaPad Y500 Laptop
    CPU/Chipset
    • 3rd generation Intelฎ Core™ i7-3630QM (2.40GHz 1600MHz 6MB)
    Other than this, we're still looking for the results of the hardware diagnostics.
      My System SpecsSystem Spec

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