Windows 8 and 8.1 Forums


BSOD - driver_power_state_failure

  1. #1

    BSOD - driver_power_state_failure


    Hello,

    I have a Windows 8 Laptop which is only about 3 months old now. Recently, when I want to restart my laptop, the Restarting takes too long and it stucks with the Restarting screen for about 5 minutes then a window will appear, it states that this laptop encounters an error and it begins to collect the info of the problem and at the bottom I can see that it asks me to find more details on this error :

    DRIVER_POWER_STATE_FAILURE

    So far I haven't find a single solution for this.

    FYI, I restart my laptop because :-

    *Any USB inserted is not detected and cannot be found on My Computer, hence I need to restart it.
    *WiFi is not available although it is already on and I can't troubleshoot the problem.

    When these two problems occur, I need to restart the laptop and this is where the process is taking too long until the BSOD comes in and restart the laptop normally, only then it is fixed but it is annoying because when I open my laptop from Hilbernate, wifi always not available and sometimes usb inserted can't be detected, that's why I have to restart.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    For starters:
    At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
    Please try these free diagnostics for starters: Initial Hardware Diagnostics
    Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
    I'm wondering if this is a memory problem, so the memory diagnostics should probably be the first thing that you try.

    Check here to see if any of the KB articles apply to your situation: BSOD Index

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    000.fcl Fri Sep 26 09:11:22 2008 (48DCDF7A)
    CyberLink FCL Driver
    http://www.carrona.org/drivers/driver.php?id=000.fcl

    ntk_PowerDVD12_64.sys Thu May 12 08:30:24 2011 (4DCBD2E0)
    Cyberlink PowerDVD driver. Often OEM installed on systems
    http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD12_64.sys

    rtcrfilt64.sys Thu Dec 1 04:43:09 2011 (4ED74C2D)
    Realtek Turbo Mode Filter driver - Most likely associated with a Realtek USB Card Reader
    http://www.carrona.org/drivers/driver.php?id=rtcrfilt64.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Nov  7 01:21:11.174 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110713-39828-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 13:59:12.000
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 9F, {4, 12c, fffffa8004542780, fffff8030d6c0910}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: fffffa8004542780, The thread currently holding on to the Pnp lock.
    Arg4: fffff8030d6c0910, nt!TRIAGE_9F_PNP on Win7
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
    CPUID:        "Intel(R) Pentium(R) CPU 2117U @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A03
      BIOS Release Date             12/25/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov  6 11:21:05.831 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110713-16468-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 6:07:13.651
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 9F, {4, 12c, fffffa800366a700, fffff880009b8910}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: fffffa800366a700, The thread currently holding on to the Pnp lock.
    Arg4: fffff880009b8910, nt!TRIAGE_9F_PNP on Win7
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
    CPUID:        "Intel(R) Pentium(R) CPU 2117U @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A03
      BIOS Release Date             12/25/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov  6 05:13:28.505 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110613-18218-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 5:48:15.369
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 9F, {4, 12c, fffffa800b94a040, fffff80032907910}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: fffffa800b94a040, The thread currently holding on to the Pnp lock.
    Arg4: fffff80032907910, nt!TRIAGE_9F_PNP on Win7
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
    CPUID:        "Intel(R) Pentium(R) CPU 2117U @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A03
      BIOS Release Date             12/25/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Nov  5 23:24:34.250 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110613-23531-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 1:28:07.631
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 9F, {4, 12c, fffffa800a7f5b00, fffff880009b8910}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: fffffa800a7f5b00, The thread currently holding on to the Pnp lock.
    Arg4: fffff880009b8910, nt!TRIAGE_9F_PNP on Win7
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
    CPUID:        "Intel(R) Pentium(R) CPU 2117U @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A03
      BIOS Release Date             12/25/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct 31 03:21:53.128 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\103113-18484-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:3 days 4:04:28.236
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 9F, {4, 12c, fffffa800dbe5b00, fffff80175d67910}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: fffffa800dbe5b00, The thread currently holding on to the Pnp lock.
    Arg4: fffff80175d67910, nt!TRIAGE_9F_PNP on Win7
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
    CPUID:        "Intel(R) Pentium(R) CPU 2117U @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A03
      BIOS Release Date             12/25/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Oct 26 01:06:20.720 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102613-20562-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:27:16.543
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 9F, {4, 12c, fffffa8003659b00, fffff880009b8910}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: fffffa8003659b00, The thread currently holding on to the Pnp lock.
    Arg4: fffff880009b8910, nt!TRIAGE_9F_PNP on Win7
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
    CPUID:        "Intel(R) Pentium(R) CPU 2117U @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A03
      BIOS Release Date             12/25/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Nov  7 01:21:11.174 2013 (UTC - 5:00)**************************
    000.fcl                     Fri Sep 26 09:11:22 2008 (48DCDF7A)
    ntk_PowerDVD12_64.sys       Thu May 12 08:30:24 2011 (4DCBD2E0)
    rtcrfilt64.sys              Thu Dec  1 04:43:09 2011 (4ED74C2D)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
    iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
    btwavdt.sys                 Wed Jul 25 17:46:28 2012 (50106934)
    btwrchid.sys                Wed Jul 25 17:49:13 2012 (501069D9)
    btwl2cap.sys                Thu Jul 26 11:14:41 2012 (50115EE1)
    Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
    bcmwl63a.sys                Wed Aug 15 02:50:12 2012 (502B46A4)
    igdkmd64.sys                Tue Aug 21 13:08:36 2012 (5033C094)
    bcbtums.sys                 Fri Aug 24 17:21:36 2012 (5037F060)
    btwaudio.sys                Wed Aug 29 14:53:28 2012 (503E6528)
    btwampfl.sys                Fri Aug 31 17:06:30 2012 (50412756)
    SynTP.sys                   Fri Sep  7 21:00:02 2012 (504A9892)
    Smb_driver_Intel.sys        Fri Sep  7 21:01:40 2012 (504A98F4)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    RTKVHD64.sys                Tue Nov 20 06:10:14 2012 (50AB6516)
    ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
    VClone.sys                  Sun Mar 10 20:49:12 2013 (513D2A08)
    mfehidk.sys                 Tue Sep 17 14:07:20 2013 (52389A58)
    mfewfpk.sys                 Tue Sep 17 14:07:35 2013 (52389A67)
    mfeavfk.sys                 Tue Sep 17 14:08:24 2013 (52389A98)
    mfencbdc.sys                Fri Sep 20 12:34:53 2013 (523C792D)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov  6 11:21:05.831 2013 (UTC - 5:00)**************************
    usbaapl64.sys               Tue Nov 27 18:38:02 2012 (50B54EDA)
    mfeapfk.sys                 Tue Sep 17 14:08:03 2013 (52389A83)
    mfefirek.sys                Tue Sep 17 14:10:15 2013 (52389B07)
    
    http://www.carrona.org/drivers/driver.php?id=000.fcl
    http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD12_64.sys
    http://www.carrona.org/drivers/driver.php?id=rtcrfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=VClone.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
    http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
    http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
      My System SpecsSystem Spec

  3. #3


    Hmm this is complicated. So the Cyberlink Power DVD is the cause? Can I just uninstall this because I don't use it anyway.

    About the Realtek Turbo Mode Filter driver, I went to their site but I can't find/know which one to download.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    We don't know what the cause is at this point.
    I suspect bad memory - so the diagnostics should come first.
    There's no sense in fixing software problems if there's a hardware problem in the system. Once you've ruled out the hardware (RAM) then we'll have a look at software if the problems still remain.

    The Cyberlink and the Realtek drivers are merely older (they came out before Win8 was released) - so there's a chance that they may be causing problems. Uninstall the Cyberlink to see what happens.

    Try this driver for the Realtek: USB RTS5139/RTS5129/RTS5179 card reader driver for XP/Win7/Win8/Win8.1
    Get it from this link: Realtek
    It's the 5th one down on the page - make sure you get the one that says RTS5179
      My System SpecsSystem Spec

  5. #5


    Ok I am uninstalling the Cyberlink Power DVD now and in the mean time downloading the Realtek driver. I hope these two are the issue and will be solved after this cause it happen again this afternoon.

    Can you know what might be the cause if it is a hardware problem? I just bought this laptop 3 months ago.

    The Hardware Diagnostics is complicated man, I'm scared if will make it worse
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If it's easier for you:
    1) use HDTune from within Windows in order to get and idea about the hard drive
    2) run Prime95 from within Windows in order to get an idea about the memory

    Both are listed in the diagnostics here: Hardware Diagnostics
      My System SpecsSystem Spec

  7. #7


    Hmm I'll see what I can do.

    Sir, it seems my problem is not fixed. It happened again this evening. There must be something that triggers the problem because it was working fine during the afternoon. Then later that night I want to plug in my usb controller then it's not working. My usb mouse which was plugged in all day long was still working but when I unplug it and plug it back, it's not working anymore. I have to restart it and BSOD comes again.

    Will formatting help solve this problem?

    EDIT: I googled my problem and I found a youtube video for the solution. It says that I need to open the Device Manager and expand all categories to find the device that has a yellow exclamation mark. And I found there's a device that has a yellow exclamation mark on my laptop. It's under :-

    Other devices > USB2.0-CRW

    At the moment I disabled this device but shall I uninstalled it? So far the BSOD didn't happen. I'll report back.
    Last edited by sparkleshateyou; 09 Nov 2013 at 03:33.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Do not uninstall it yet. Be sure that the BSOD's have definitely stopped.
    What does it say for the device's hardware ID? Right click on the device, select "Properties", then select the "Details" tab - and select Hardware ID in the dropdown box.

    Have you tried installing the Realtek driver that I suggested (with the device enabled)? My searches show that this is a possible cause of the malfunctioning device - and installing it may fix it.
      My System SpecsSystem Spec

  9. #9


    I haven't uninstalled it yet, only disabled and so far no BSOD.

    Attachment 31442

    Yes I have already installed the Realtek driver but how do I enable it?
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The Hardware ID is for the Realtek USB Card Reader.
    As you've installed the driver, all you have to do is to re-enable the USB2.0-CRW device in Device Manager
    Test the card reader by using it and seeing if that causes any BSOD's.
      My System SpecsSystem Spec

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BSOD - driver_power_state_failure
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