Windows 8 and 8.1 Forums

Computer started freezing frequently. Please help :(

  1. #1

    Posts : 5
    Windows 8.1 Release

    Computer started freezing frequently. Please help :(

    Hello All

    For the past week or two I have been experiencing problems with my computer, can anybody help me find what the root cause is so that I can fix it?

    The problem is that every now and again (30-60 minutes of use) my computer appears to freeze, EX: the screen is fixed and I cant move the cursor and nothing on the screen changes, the PC does not seem to react to keyboard input: CTRL+SHFT+ESC for example. I have noticed at least once (while playing a game) that the sound that was playing when it occurs tends to loop.

    When this happens all I can do is switch the PC off from the Power Source - wait 10 seconds and replug and boot. If I try to boot without unplugging from the Power Source - the PC fails to boot asking me to put in the Windows Disk.

    This issue occurs in different types of use, sometimes when I am playing 3D games, sometimes watching youtube or even reading the BBC news. No events are logged which give indication to what is happening.

    SECONDLY: On some occasions when I leave my PC idle - I come back an hour later and it has rebooted itself (No BOSD Logged) to the Boot Failure Menu.

    I have had one blue screen in the past 2 weeks (DPC Watchdog Violation) which seems to point to my SSD, but I cant figure out how to fix it - or if that is a secondary issue. Unfortunately as my SSD is only 64 GIG when i did get the BOSD, it didnt store it due to the space remaining on the disk (16 GB)

    I have tried to attach my system event viewer (Cleared prior to this latest incident) in the hope it might help but the uploader says its an invalid file .

    Can anybody help me to find out what is wrong?

    Thanks, Tom

    Additional Notes

    OS: Windows 8.1 (Installed on Release Day, Never had problems with 8.0)
    GFX: Nvidia 550 TI
    Disks: SSD (Crucial M4 64 GB) (OS Install), 1TB (Hard Drive storing games and files on software partitions)
    8GB Memory (tried reseating)
    PSU: 700 WATT
    I know the issue isnt heat related as I have monitored this.

    I THINK the problem may have started a week back when I installed the latest NVIDIA Drivers - I have since uninstalled and reinstalled them, all my PC Drivers are up to date. to reduce load on GFX I have unplugged my main monitor.

    I have run Malwarebytes, SuperAntiSpyware, Windows Defender (My AV), RogueKiller, TDSKiller - several times, no viruses/rootkits, the occasional ad tracking on SuperAntiSpyware probably due to internet browsing.

    I have no windows updates pending.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please provide this information so we can provide a complete analysis (even though BSOD's don't seem to be a problem): Blue Screen of Death (BSOD) Posting Instructions

    Also, Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    Please note the requirement for ZIPPING the file up. That is required because most file extensions aren't allowed (for security reasons).
      My System SpecsSystem Spec

Computer started freezing frequently. Please help :(
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