Windows 8 and 8.1 Forums


Compaq sometimes hangs during startup.

  1. #1


    Posts : 5
    Windows 8

    Compaq sometimes hangs during startup.


    Hello,

    My laptop sometimes hangs during startup of Windows 8.
    I've found the following error in the eventviewer:

    A fatal hardware error has occurred.

    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Unknown Error
    Processor APIC ID: 1

    The details view of this entry contains further information.

    Dump files are attached.

    Thank you in advance!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Machine Check Exceptions are mostly hardware/compatibility problems.
    Start with the free diagnostics here: Hardware Diagnostics

    Your BIOS dates from 2007. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    In the event that there are no BIOS updates from 2012/2013, I'd have to wonder if this system is compatible with Win8
    If not compatible, you'll continue to have strange error problems.

    Please note that there are no 3rd party drivers listed in the following report. This means (to me) that this is most likely hardware/compatibility. While it is possible that this is a Windows problem, the age of your BIOS tells us that it's not as likely as the compatibility problems.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Nov  6 15:40:26.074 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110613-37752-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:04.020
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa8002c15038, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8002c15038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov  6 13:39:42.995 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110613-16738-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:03.942
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa8002952398, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8002952398, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov  6 13:05:40.042 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110613-41293-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:03.989
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa80027f4038, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80027f4038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov  6 12:15:43.261 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110613-18298-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:04.207
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa80029cf8f8, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80029cf8f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov  6 12:04:24.377 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110613-27518-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:10.322
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa800299c8f8, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800299c8f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov  6 11:58:28.333 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110613-24772-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:08.279
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa8002894368, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8002894368, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov  6 10:41:17.043 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110613-30030-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:03.989
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa8002b69038, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8002b69038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8


    The BIOS-update didn't make a difference at all, so i think your guess about compatibility is the correct one.
    I removed Windows 8 and installed Windows 7. Now the system is running great without any problems

    Thanks for your time and effort John!
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm glad to hear that it's working well for you.
    Thanks for letting us know!
      My System SpecsSystem Spec

Compaq sometimes hangs during startup.
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