Windows 8 and 8.1 Forums


  1. #1



    I have a Windows 8 Laptop which is only about 3 months old now. Recently, when I want to restart my laptop, the Restarting takes too long and it stucks with the Restarting... screen for about 5 minutes then a window will appear, I think it is BSOD but it's kind of a friendly one. It states that this laptop encounters an error and it begins to collect the info of the problem and at the bottom I can see that it asks me to find more details on this error :


    So far I haven't find a single solution for this.

    FYI, I restart my laptop because when I plug in my pendrive/iPod usb charger/mouse, it can't detect it. For instance just now I plug in my iPod charger but it's not even charging. Then when I tried my pendrive, I can't find it on My Computer. So I restart it and there we go, a long Restarting process and a BSOD again.

    This long restarting process occurs when my laptop can't detect any usb inserted. Other than that, it can restart fine. Need a solution for this.

    Btw, after I restart my laptop, all usb that I inserted are now working. But later on, sometimes it cannot detect it so have to restart agian.

      My System SpecsSystem Spec

  2. #2

    Posts : 22,581
    64-bit Windows 10

    Hello sparkles, and welcome to Eight Forums.

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. Someone should be by afterwards to further help.
      My System SpecsSystem Spec

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