Windows 8 and 8.1 Forums

BSOD's on acer v3-772g

  1. #1


    Posts : 9
    windows 8.1

    BSODs on acer v3-772g


    I've had this laptop for a little over two months now and so far it has been a bumpy ride indeed.
    Initially it had windows 8, which I promptly changed to windows 7 because I'm afraid of change or something. I had trouble finding drivers for it and so I found the system to be rather unstable. I reinstalled windows 8 and thought I would be golden. I wasn't.
    Between then and now I've tried acer drivers, windows recommended drivers, non-oem drivers, new bios versions, old bios versions and I've done several complete reinstalls of windows 8 (no refreshing). I've now done a complete reinstall of windows 8.1 and have installed all the windows 8.1 drivers provided by acer and newest non-oem drivers available that acer didn't provide. The BSODs are still happening, just today I had two, yesterday I also had two and so on... They happen completely at random as far as I can tell, but usually no more than twice a day.
    I'm just hoping it isn't a hardware problem, because that would make studying really difficult since I'm studying programming and this is the only computer I have available atm.
    Oeh, I should note that it crashes even when I don't have anything installed other than drivers.
    And before you blame my poor razer mouse, it crashes even when I haven't installed it's drivers or plugged it in.

    PS: Sorry for the wall of text :P
    Last edited by twast; 06 Nov 2013 at 08:52.

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    I have a v3-771G for just a few months. I left 8 on it and have had no crashes like you describe. First thing I see that you don't mention is have you run a memory test?
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    windows 8.1


    I actually haven't... I don't know why :P gonna run one over night. I actually kinda hope it's something as fixable as a bad stick of ram.
      My System SpecsSystem Spec

  4. #4


    Posts : 9
    windows 8.1


    Ran memtest86 for 10 hours, it made 3 passes and not a single error. Gonna continue with a prime95 test tonight.
    What about the minidumps? Anything pointing to something I could try?
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    Just to be sure that this isn't a 3rd party driver issue, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Out of 6 memory dumps there were 5 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Nov  5 16:59:58.462 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110513-4468-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 4:52:51.290
    *** WARNING: Unable to verify timestamp for athwbx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athwbx.sys
    Probably caused by :athwbx.sys ( athwbx+2734bd )
    BugCheck D1, {fffff80282e482bd, 2, 8, fffff80282e482bd}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: fffff80282e482bd, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: fffff80282e482bd, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_CODE_AV_BAD_IP_athwbx+2734bd
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.08
      BIOS Release Date             07/19/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Nov  5 09:28:20.041 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110513-6062-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 2:24:34.857
    Probably caused by :memory_corruption
    BugCheck 1000007E, {ffffffffc000001d, fffff802a1e28237, ffffd0002489b8c8, ffffd0002489b0d0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc000001d, The exception code that was not handled
    Arg2: fffff802a1e28237, The address that the exception occurred at
    Arg3: ffffd0002489b8c8, Exception Record Address
    Arg4: ffffd0002489b0d0, Context Record Address
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.08
      BIOS Release Date             07/19/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Nov  4 16:20:14.054 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110413-5781-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 3:17:39.878
    Probably caused by :memory_corruption
    BugCheck A, {ffffd0002091ef6b, 2, 0, fffff8033ffdf8a5}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: ffffd0002091ef6b, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8033ffdf8a5, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.08
      BIOS Release Date             07/19/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Nov  4 13:02:16.463 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110413-5937-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 5:28:09.291
    Probably caused by :hardware ( nt!KiSystemServiceHandler+7c )
    BugCheck 3B, {c000001d, fffff803bd230a10, ffffd0002231bab0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c000001d, Exception code that caused the bugcheck
    Arg2: fffff803bd230a10, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002231bab0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  devenv.exe
    FAILURE_BUCKET_ID: IP_MISALIGNED
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.08
      BIOS Release Date             07/19/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Nov  3 09:13:49.930 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110313-5531-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:16:17.757
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd0002433b760, ffffd0002433b6b8, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd0002433b760, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd0002433b6b8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  AppleMobileDev
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.08
      BIOS Release Date             07/19/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov  2 17:43:35.195 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110213-5578-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 1:51:37.020
    Probably caused by :memory_corruption
    BugCheck A, {fffff80200aa0922, d, 0, fffff801c087efa6}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: fffff80200aa0922, memory referenced
    Arg2: 000000000000000d, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff801c087efa6, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Nov  5 16:59:58.462 2013 (UTC - 5:00)**************************
    GEARAspiWDM.sys        Thu May  3 15:56:17 2012 (4FA2E2E1)
    Trufos.sys             Fri Sep  7 10:08:07 2012 (5049FFC7)
    BdNet.sys              Mon Oct  1 10:22:20 2012 (5069A71C)
    mamba2.sys             Thu Dec  6 03:20:46 2012 (50C0555E)
    LMDriver.sys           Wed Jan  9 06:23:09 2013 (50ED531D)
    RadioShim.sys          Wed Jan  9 06:23:09 2013 (50ED531D)
    btath_bus.sys          Mon Jan 21 04:18:42 2013 (50FD07F2)
    afwcore.sys            Tue May 21 07:32:00 2013 (519B5B30)
    afw.sys                Tue May 21 07:32:03 2013 (519B5B33)
    athwbx.sys             Thu Aug 15 23:13:28 2013 (520D98D8)
    TeeDriverx64.sys       Mon Aug 19 13:23:31 2013 (52125493)
    intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys      Thu Aug 22 07:40:39 2013 (5215F8B7)
    RTKVHD64.sys           Tue Aug 27 08:31:56 2013 (521C9C3C)
    ETD.sys                Wed Sep  4 23:16:40 2013 (5227F798)
    btfilter.sys           Fri Sep  6 02:41:45 2013 (52297929)
    iwdbus.sys             Thu Sep 26 17:38:04 2013 (5244A93C)
    igdkmd64.sys           Tue Oct  1 13:06:57 2013 (524B0131)
    BdAgent.sys            Fri Oct  4 05:40:32 2013 (524E8D10)
    BdSpy.sys              Tue Oct  8 11:08:10 2013 (52541FDA)
    NSKernel.sys           Mon Oct 21 11:44:31 2013 (52654BDF)
    nvlddmkm.sys           Wed Oct 23 02:21:50 2013 (52676AFE)
    nvpciflt.sys           Wed Oct 23 02:22:31 2013 (52676B27)
    k57nd60a.sys           Wed Oct 30 03:14:03 2013 (5270B1BB)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov  2 17:43:35.195 2013 (UTC - 5:00)**************************
    btath_lwflt.sys        Fri Nov  2 01:35:44 2012 (50935BB0)
    btath_hcrp.sys         Tue Dec 18 04:54:54 2012 (50D03D6E)
    btath_rcp.sys          Fri Jun 21 05:11:54 2013 (51C418DA)
    btath_avdt.sys         Thu Aug 22 23:43:41 2013 (5216DA6D)
    btath_flt.sys          Thu Aug 22 23:46:29 2013 (5216DB15)
    btath_a2dp.sys         Tue Sep  3 06:03:36 2013 (5225B3F8)
    
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=Trufos.sys
    BdNet.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    mamba2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    LMDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    RadioShim.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=afwcore.sys
    http://www.carrona.org/drivers/driver.php?id=afw.sys
    athwbx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    BdAgent.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=BdSpy.sys
    http://www.carrona.org/drivers/driver.php?id=NSKernel.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    windows 8.1


    The firmware for the SSD is the latest (DXT80B0Q). The SATA contoller is also running the latest intel driver.
    I'll try running with driver verifier enabled for a couple of days or until enough BSODs have occurred.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Start the hardware diagnostics now. You can run them while Driver Verifier is working.
      My System SpecsSystem Spec

  8. #8


    Posts : 9
    windows 8.1


    I've been running with driver verifier enabled for a while now, what I've noticed is that even though the cpu doesn't get particularly stressed it sorta "stutter" when I open webpages, programs and resize windows. When listening to music while it has these lags, the music starts to sound like aphex twin :P glitches and skipping, there's no screen corruption though, it just "stutters" like you see in video games. For some reason I haven't had a single BSOD today... It is sure to come at some point though.
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Depending on the settings and your system - Driver Verifier can cause these symptoms (but so can a dead/dying hard drive).
    The hardware diagnostics are the most important thing to run right now.
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    windows 8.1


    Well, I fixed the stutter by updating the bios from v1.08 to v1.13. I actually had v1.13 a week ago, but even back then it crashed so I decided to try downgrading because you never know. If I run into another bsod, I'll do the hardware diagnostics.
      My System SpecsSystem Spec

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