Windows 8 and 8.1 Forums


DPC Watchdog Violation, Windows 8

  1. #1


    Posts : 6
    Windows 8

    DPC Watchdog Violation, Windows 8


    Hi there, I have had my Samsung laptop for almost a year now. A week ago I experienced the above error for the first time after my OS crashed (for the first time also). Now I'm not tech savvy, actually far from it, but just before this started I attempted to upgrade to Windows 8.1; I say attempted because I did not complete the upgrade. I've read a number of forums concerning the issue and a lot of them mention updating firmware on my SSD/hard drive. These also talk about copying dumpfiles to SkyDrive for them to check what led to the crash and how best to fix it. I think that I might be too stupid because I cannot find these dumpfiles. Could you guys perhaps help me out here? Also, would upgrading to W8.1 resolve these issues?

    Thanks.

      My System SpecsSystem Spec

  2. #2


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    That error has to do with SSD drives, but it also happens when trying to Print if you have your printer plugged into a USB Hub. It also happens when plugging a Blackberry Z10 into the system. What you need to do, is look through your Event Logs and try to find what was happening when the error came up. It could also happen if you need new Firmware for your SSD drive or Laptop Motherboard.

    Did the system come back up after rebooting?
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8


    Thanks XweAponX. No I haven't had a printer or Blackberry connected to my device. I've heard/read about updating my firmware and accessing event logs but my issue is that I have no idea where to get these or which firmware would be the correct ones for my drive/motherboard. (My laptop is so slow now, it's taken me about 10 min to type this).
      My System SpecsSystem Spec

  4. #4


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Hit Windows Key + X and find the Run command and type MSCONFIG, go to Services and "Hide all MS Services". look through whats left and see if you can disable some unused services.

    Right Click on the Taskbar and get into the Task Manager, go to Startup, look at whats there, see if there are any apps you can disable in Startup.

    How is your Video, goes it look flat and simplistic? Make sure your Video Driver is running.

    Has it happened any more? If it happens again we'll do a DISM on it. But if it is slow now, you probably have a Program running, it could also be an antivirus like Norton, if you use Norton, it uses up a LOT of resources. I usually use Defender or something simple like Avast or Eset.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8


    XweAponX, I've tried your suggestions with no discernable improvements. Also, I've used Norton for the past year now and haven't had any problems before now. Having said that, I've tried to uninstall it on a number of occassions since I've been experiencing problems with my laptop to no avail.
      My System SpecsSystem Spec

  6. #6


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by BarkerA View Post
    XweAponX, I've tried your suggestions with no discernable improvements. Also, I've used Norton for the past year now and haven't had any problems before now. Having said that, I've tried to uninstall it on a number of occassions since I've been experiencing problems with my laptop to no avail.
    You will need to go to the Norton site and download the program to uninstall it. Once Norton's on your system, they make you jump through hoops to get it off.
      My System SpecsSystem Spec

  7. #7


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    There should be an uninstaller you can download, but sometimes it is version-specific:

    Try this:

    https://support.norton.com/sp/en/us/...rProfile_en_us
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8


    I've managed to uninstall Norton with the link you provided. When I restarted my device I experienced a BSoD with the following error message: "KMODE_EXCEPTION_NOT_HANDLED (HIDCLASS.SYS)". Any ideas?
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8


    Attachment 31390
    This does not look right. I'm using a trial version of winzip since I've lost all my programmes/apps when my device crashed. Could this be the reason? I'm only seeing an X within a black square where the file should be. I can see the file in the preview though. Hoping you can access it.

    Thanks
      My System SpecsSystem Spec

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DPC Watchdog Violation, Windows 8
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