Windows 8 and 8.1 Forums


BSOD , driver_irql_not_less_or_equal igdkmd64.sys

  1. #1


    Posts : 1
    Windows\ 8.1

    BSOD , driver_irql_not_less_or_equal igdkmd64.sys


    Everytime i play dota 2, window 8.1 crashes and shows a bsod.

    My laptop is a Dell Latitude E6430
    with Intel(R) Core(TM) i7-3720QM CPU @2.60GHz
    with 8 GB of ram
    Running Intell(R) HD graphics 4000
    and NVIDIA NVS 5200M
    And i have updated this two driver the version that is compatible with windows 8

    I've been searching up and down for a solution. And those solutions were only temporary
    Thanks in advance

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You have a D-Link Wireless G DWA-110 USB Adapter:
    I do not recommend using wireless USB network devices. Especially in Win7/Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win7/Win8/8.1 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    These devices have problems in Device Manager:
    Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 ROOT\NET\0000 This device is disabled.
    Not Available ROOT\NET\0001 The drivers for this device are not installed.
    Please uninstall the Cisco software. If the software is needed, please enable it and update it to the latest, Win8.1 compatible version. If it does not have an 8.1 compatible version - DO NOT use it.

    The other device is most likely related to networking. Have you uninstalled Virtual Box from this system?
    Try uninstalling the device from device manager and see what happens (be sure to have a set of network drivers doewnloaded in case this stops the network connection).

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Memory dumps blame Intel graphics drivers. Please:
    - download a fresh set of the latest, Win8.1 compatible graphics drivers from http://downloadcenter.intel.com
    - uninstall the current graphics drivers
    - install the freshly downloaded drivers
    - monitor for further BSOD's

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    lmimirr.sys Tue Apr 10 18:32:45 2007 (461C108D)
    RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys

    LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 (487B7E50)
    RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys

    PTSimBus.sys Wed Jun 17 22:20:48 2009 (4A39A480)
    PenTablet Bus enumerator
    http://www.carrona.org/drivers/driver.php?id=PTSimBus.sys

    netr7364.sys Tue Oct 4 02:14:37 2011 (4E8AA44D)
    Ralink RT2501/RT2573/T2601/RT2671 Wireless Adapter (you may have a different manufacturer)
    http://www.carrona.org/drivers/driver.php?id=netr7364.sys

    PxHlpa64.sys Mon Oct 17 10:29:34 2011 (4E9C3BCE)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Nov  4 04:22:14.681 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110413-29015-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:06:38.421
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+641a0 )
    BugCheck D1, {38, 2, 1, fffff80002c851a0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000038, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff80002c851a0, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: AV_igdkmd64+641a0
    CPUID:        "Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2592
      BIOS Version                  A09
      BIOS Release Date             12/13/2012
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Nov  4 04:14:37.503 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110413-54968-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:1 days 21:51:19.328
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+63136 )
    BugCheck D1, {28, 9, 1, fffff80002cd2136}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000009, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff80002cd2136, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dota.exe
    FAILURE_BUCKET_ID: AV_igdkmd64+63136
    CPUID:        "Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2592
      BIOS Version                  A09
      BIOS Release Date             12/13/2012
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov  2 06:22:12.635 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110213-26765-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 3:01:48.374
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+63136 )
    BugCheck D1, {28, 9, 1, fffff80002c94136}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000009, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff80002c94136, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: AV_igdkmd64+63136
    CPUID:        "Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2592
      BIOS Version                  A09
      BIOS Release Date             12/13/2012
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov  2 02:29:14.754 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110213-21968-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 3:06:56.495
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+63287 )
    BugCheck D1, {28, 2, 0, fffff80002d4d287}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80002d4d287, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: AV_igdkmd64+63287
    CPUID:        "Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2592
      BIOS Version                  A09
      BIOS Release Date             12/13/2012
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Nov  1 23:21:36.213 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110213-24718-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 12:29:15.953
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+63136 )
    BugCheck D1, {28, 9, 1, fffff80002b04136}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000009, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff80002b04136, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: AV_igdkmd64+63136
    CPUID:        "Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2592
      BIOS Version                  A09
      BIOS Release Date             12/13/2012
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Nov  1 10:51:34.475 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110113-24843-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 6:04:37.215
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+63287 )
    BugCheck D1, {28, 2, 0, fffff80002aa6287}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80002aa6287, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: AV_igdkmd64+63287
    CPUID:        "Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2592
      BIOS Version                  A09
      BIOS Release Date             12/13/2012
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Oct 30 06:39:12.169 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\103013-62703-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 10:12:50.910
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+63287 )
    BugCheck D1, {28, 2, 0, fffff80002cbb287}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80002cbb287, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: AV_igdkmd64+63287
    CPUID:        "Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2592
      BIOS Version                  A09
      BIOS Release Date             12/13/2012
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Nov  4 04:22:14.681 2013 (UTC - 5:00)**************************
    lmimirr.sys                 Tue Apr 10 18:32:45 2007 (461C108D)
    LMIRfsDriver.sys            Mon Jul 14 12:26:56 2008 (487B7E50)
    PTSimBus.sys                Wed Jun 17 22:20:48 2009 (4A39A480)
    netr7364.sys                Tue Oct  4 02:14:37 2011 (4E8AA44D)
    PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)
    CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
    dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    Apfiltr.sys                 Mon Jul  2 00:50:27 2012 (4FF12893)
    stdcfltn.sys                Fri Jul 13 19:30:14 2012 (5000AF86)
    ST_Accel.sys                Fri Jul 13 19:30:18 2012 (5000AF8A)
    btwavdt.sys                 Wed Jul 25 17:46:28 2012 (50106934)
    btwrchid.sys                Wed Jul 25 17:49:13 2012 (501069D9)
    btwl2cap.sys                Thu Jul 26 11:14:41 2012 (50115EE1)
    DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
    stwrt64.sys                 Thu Aug  9 04:42:18 2012 (502377EA)
    btwaudio.sys                Wed Aug 29 14:53:28 2012 (503E6528)
    dump_iaStorA.sys            Tue Sep 18 18:46:10 2012 (5058F9B2)
    iaStorA.sys                 Tue Sep 18 18:46:10 2012 (5058F9B2)
    e1c63x64.sys                Mon Sep 24 15:36:26 2012 (5060B63A)
    usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
    XHCIPort.sys                Wed Sep 26 07:04:01 2012 (5062E121)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    nvlddmkm.sys                Sat Jun 22 15:11:15 2013 (51C5F6D3)
    nvpciflt.sys                Sat Jun 22 15:11:50 2013 (51C5F6F6)
    nvkflt.sys                  Sat Jun 22 15:12:03 2013 (51C5F703)
    bcbtums.sys                 Wed Aug  7 11:11:22 2013 (5202639A)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
    ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
    werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
    NETwew00.sys                Thu Aug 22 17:20:34 2013 (521680A2)
    btwampfl.sys                Fri Aug 30 14:32:26 2013 (5220E53A)
    intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    igdkmd64.sys                Tue Oct  1 13:06:57 2013 (524B0131)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Nov  4 04:14:37.503 2013 (UTC - 5:00)**************************
    nvkflt.sys                  Thu Aug 29 17:39:47 2013 (521FBFA3)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov  2 06:22:12.635 2013 (UTC - 5:00)**************************
    nvlddmkm.sys                Thu Aug 29 17:39:12 2013 (521FBF80)
    nvpciflt.sys                Thu Aug 29 17:39:37 2013 (521FBF99)
    
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys
    http://www.carrona.org/drivers/driver.php?id=PTSimBus.sys
    http://www.carrona.org/drivers/driver.php?id=netr7364.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    DellRbtn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=e1c63x64.sys
    usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    XHCIPort.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 1
    Windows 8.1

    Exact same


    I've been having the exact same issue whenever I attempt to play League of Legends. All the info is in the zipped folder, help would be greatly appreciated, thanks in advanced!
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Rayan Antoun

    While the symptoms may appear the same - each system is different and the cause may not even be similar.
    Also, I can't give individual attention to more than one person in a topic - it just gets too confusing for me (and detracts from my ability to help both of you).
    Please start your own topic and post the requested files there. Feel free to also follow this topic - it may give you some ideas on your own system.
    Good luck!

    For starters:
    At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
    Please try these free diagnostics for starters: Initial Hardware Diagnostics
    Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
      My System SpecsSystem Spec

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