Solved New MSI GT70 random BSOD's

pdubs

New Member
Messages
9
Hi,

I have a new GT70 2OD 058au (less than 2 weeks old).
I ran updates the day I received the computer which included updating to Windows 8.1. I have been getting BSODs randomly most days since I got the computer, sometimes with different codes and while doing different tasks.
I have updated all the drivers I can through Windows (have not done firmware, Bios or the F6 IRST)

If anyone could help me with why this might be happening it would be greatly appreciated.

Im hoping it is something that can be fixed without having to send the computer away for warranty.

Thanks in advance.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 2OD 058AU
    CPU
    i7 4700mq
    Memory
    32gb
    Graphics Card(s)
    Nvidia GTX780m
Hi

Your BSOD issue seems to be probably caused by akw8x64.sys- "Bigfoot Killer series" WiFi adapter driver.

Code:
BugCheck 139, {3, ffffd000259fbdd0, ffffd000259fbd28, 0}


*** WARNING: Unable to verify timestamp for akw8x64.sys
*** ERROR: Module load completed but symbols could not be loaded for akw8x64.sys
Probably caused by : akw8x64.sys ( akw8x64+2660c9 )

Please uninstall Bigfoot killer LAN , WLAN and Bluetooth drivers and associated softwares completely from "Control Panel --> Programs" first. Then download and install the latest version from the below link (it's a combined package of LAN, WLAN and Bluetooth drivers).

MSI Global ? Download Center

After updating the drivers, follow instructions from the below link and disable the "Killer service" from your system.

MSI USA

Report your findings in next reply.
 

My Computer

System One

  • OS
    Windows 7
Thanks for looking into this for me.

I have followed your instructions, Hopefully all is well now. If problems do continue I will post back on this thread with the new crash report.

Thanks again, I really appreciate it.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 2OD 058AU
    CPU
    i7 4700mq
    Memory
    32gb
    Graphics Card(s)
    Nvidia GTX780m
Hi, Just wanted to drop back in and thank you once more. I have not had a single crash since following your advice.

Much appreciated
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 2OD 058AU
    CPU
    i7 4700mq
    Memory
    32gb
    Graphics Card(s)
    Nvidia GTX780m
Hi again,

All was running well for a couple of weeks, however the last few days I have had another couple of crashes. Any chance you would be able to take a look for me? Curious if its all related or something new.

Thanks
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 2OD 058AU
    CPU
    i7 4700mq
    Memory
    32gb
    Graphics Card(s)
    Nvidia GTX780m
Hi

New crash dump blames Win32k.sys as the reason behind the crashes.

Code:
BugCheck 1E, {ffffffffc0000005, fffff800fdadcd04, 1, 4}

*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by : memory_corruption

"Win32k.sys" is the low level windows system file which interacts with graphic hardware. If we inspect the raw call stack of the thread, we can see both "Intel" and "Nvidia" driver activities.

Code:
fffff800`ff6ba178  fffff800`02cfd6d8Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=#ff0000][B]igdkmd64.sys[/B][/COLOR]
 igdkmd64+0xc56d8

Driver Reference Table - igdkmd64.sys

Code:
fffff800`ff6baa70  fffff800`001f0bc0Unable to load image \SystemRoot\system32\DRIVERS\nvkflt.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=#ff0000][B]nvkflt.sys[/B][/COLOR]
 nvkflt+0x3dbc0

Driver Reference Table - nvkflt.sys

So assume the crash happened when the system is doing some graphic related tasks, probably gaming.


Please follow instructions from the below link and set your dedicated graphics card as the preferred graphic processor (steps 1 to 8).

Changing graphics card settings to use your dedicated GPU on a Windows computer. | Serato Video Support | Serato.com

On step 7, add all your game executable and set "High Performance Nvidia Processor" as the preferred graphic processor for all games.
 

My Computer

System One

  • OS
    Windows 7
Thanks for the reply,

Happy to see its not the old issue reappearing. Interesting its to do with the graphics. Have not got any games on the computer at the moment. By memory the crashes have happened just while using firefox, the most recent definitely was.
I have not updated any drivers since posting here last, working with the if it aint broke dont fix it idea. However I have left the Nvidia drivers auto update (thinking they would remain stable). Do you think I should revert back to Nvidia driver on the MSI website, or is it not due to the driver version. Alternatively is this a common thing that Nvidia and Intel come across with the dual graphics and is likely to be fixed with each of their next updates?

Thanks again for helping out.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 2OD 058AU
    CPU
    i7 4700mq
    Memory
    32gb
    Graphics Card(s)
    Nvidia GTX780m
Hi

Flash player is known to use GPU based hardware acceleration so the crash might be happened when a flash video was played or loaded on the browser. Please set Nvidia GPU as the preferred graphics processor for firefox in "Nvidia Control Panel" as described in the tutorial.

This hybrid graphics system used in modern laptops is a headache in most cases. Some apps may try to use "Intel VGA" instead of the dedicated GPU and may cause a crash. That is why i recommended to set "Nvidia GPU" as the preferred processor for all apps. Before re-installing the driver, try the recommended settings from the tutorial in my previous post. Let us see how the system works after that.
 

My Computer

System One

  • OS
    Windows 7
I confirm exact same problem. Freshinstalled windows 8.1 and all drivers. Almost every time i ran 3dmark 11 i had BSOD. After reinstalling Killer LAN and disabling this service no BSOD yet. Ran 3dmark 11 5 times and seems OK. I sent my GT70 to msi warranty also but came back and still same fault. But i think they tested it with Windows 8 not 8.1. When i got it back it had windows 8 with all this bloatware. Freshinstalled straight away. Ran 3dmark in 8 though and it was ok. After freshinstalling 8.1 started having BSOD.
 

My Computer

System One

  • OS
    Windows 8.1
Just my 2¢ here:

The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
Right click on it again and this time select "Properties"
In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

Next, open Task Manager (right click on TaskBar and select "Task Manager")
Click on the "More details" dropdown (if present)
Click on the "Startup" tab
Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
Finally, restart the system in order for the changes to take affect.

At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:
It may be that the instructions aren't stopping everything.
In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
"c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

Here's some things to try
1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the .exe to .BAD (the long string of letters and numbers may change)

Just FYI - here are the MSI workaround instructions: MSI USA
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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