Windows 8 and 8.1 Forums


Laptop crash on resume from sleep. No dump files!

  1. #1


    Posts : 5
    Windows 8.1

    Laptop crash on resume from sleep. No dump files!


    Hi all,

    First time poster here(although I've used the forum as a resource forever). I have a Lenovo u410 Ultrabook with an odd problem that began 3-4 months ago that I've been unable to resolve.

    Whenever the laptop resumes from sleep mode it forces a complete restart and fails to create a dump file. I have verified that windows is set to create dump files and if I force a crash in some other way I will get a dump file but when it crashes when trying to resume my minidumps folder remains empty.

    As far as I can tell it enters sleep mode fine and it's not until it tries to resume that the reboot is triggered. When the problem began I was on Windows 8 and since then have upgraded to 8.1 in the hopes of it helping (which it didn't). The laptop was able to sleep normally for the first 2-3 months I had it.

    Things I have tried so far:
    • Installing all the official drivers from the Lenovo support website.
    • Running system file checker.
    • Running the Microsoft Safety Scanner.
    • Sleeping with no peripheral devices connected, tried both while running on AC and battery.
    • Removing and re-seating the memory.
    • Refreshing windows (I haven't tried a complete reset yet, hoping to avoid that if I can).


    In event viewer I get the following error and critical event each time after it reboots:
    • Error: The previous system shutdown at <time> on ‎<date> was unexpected.
    • Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    • There are no other warnings, errors, critical entries.


    I am attaching the results of the "Grab All" in the SF Diagnostic Tool right after a reboot and I am hoping that helps. Other than sleep mode not functioning the laptop appears to be running normally without any problems.

    Any advice would be greatly appreciated!
    Thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    For starters:
    At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
    Please try these free diagnostics for starters: Initial Hardware Diagnostics
    Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
    Check in C:\Windows for a file named MEMORY.dmp If you find it, zip it up and upload it to a free file-hosting service and post a link to it here.

    Realtek network connection is disabled. Is this deliberate? If so, why?

    I always suspect USB audio - do you have that installed (I haven't looked in depth yet)

    This BSOD error points to networking issues:
    10/25/2013 11:52 AM Windows Error Reporting Fault bucket 0x9F_3_POWER_DOWN_IMAGE_raspppoe.sys, type 0
    Event Name: BlueScreen
    Response: Microsoft Windows Error Reporting
    Cab Id: eab793dd-25d6-4df4-a90e-f992528c40b1

    Problem signature:
    P1: 9f
    P2: 3
    P3: ffffe00006556390
    P4: fffff8007c592840
    P5: ffffe000143eb010
    P6: 6_3_9600
    P7: 0_0
    P8: 768_1
    P9:
    P10:

    Attached files:
    C:\Windows\Minidump\102513-15062-01.dmp
    C:\Users\Micah\AppData\Local\Temp\WER-49406-0.sysdata.xml
    C:\Users\Micah\AppData\Local\Temp\WER46F7.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_d01be62a69c9bf52b0bc35a33dd0864ceed8d98 _00000000_cab_143d945b

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 102513-15062-01
    Report Status: 0
    Hashed bucket:
    I'd suggest trying Driver Verifier according to these instructions: Driver Verifier Settings

    secdrv.sys dates from 2006 - there is an update available for Win8 (and maybe 8.1). Be sure that you have ALL available Windows updates.

    Also, make sure that you visit the Lenovo website and get ALL available Win8.1 drivers. If they don't have Win8.1 drivers, it may be that this system isn't compatible with Win8.1. If you revert back to Win8 because of this we can always troubleshoot it from there.

    In short, we need dump files in order to see what's going on here. I suspect that the crash occurs to early (or late) in the boot (shutdown) process for Windows to recognize it.

    Also, Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1


    Hi usasma,

    Thank you for your reply.

    One of the first things I did when this began was a complete memory test and hdd test, either of which found any problems. I will re-run the memory test again and leave it for longer (overnight) and see if that makes a difference.

    Check in C:\Windows for a file named MEMORY.dmp If you find it, zip it up and upload it to a free file-hosting service and post a link to it here.
    Unfortunately there is no memory dump generated at all. I have tried all the options ("Small memory dump", "Kernel memory dump", "Complete memory dump" and "Automatic memory dump"). For none of them is a dump generated, which is what makes this issue so frustrating.

    Realtek network connection is disabled. Is this deliberate? If so, why?
    This was deliberate. I had disabled it awhile ago after doing some wired LAN work. I have since enabled it but it has not changed anything.

    I always suspect USB audio - do you have that installed (I haven't looked in depth yet)
    I do not and never have had any USB audio of any kind installed.

    I'd suggest trying Driver Verifier according to these instructions: Driver Verifier Settings
    I will run this once I've had a chance to run my latest backup (in case of the worst). I am hoping that it will, at least, generate a dump file.

    secdrv.sys dates from 2006 - there is an update available for Win8 (and maybe 8.1). Be sure that you have ALL available Windows updates.
    I have all available Windows updates (including all optional ones, even the Bing Toolbar ) I was unable to find any update to secdrv.sys nor was I able to determine how or why it's installed (seems to be something related to Safedisc?) otherwise I'd happily remove it.

    Also, make sure that you visit the Lenovo website and get ALL available Win8.1 drivers. If they don't have Win8.1 drivers, it may be that this system isn't compatible with Win8.1. If you revert back to Win8 because of this we can always troubleshoot it from there.
    This was the first thing I tried when the problem began. When this didn't work I "Refreshed" Windows 8 and installed all the drivers fresh. When that didn't work I updated to Windows 8.1 and installed all the 8.1 drivers from Lenovo. It doesn't seem to be related to 8.1 because it began with Windows 8.0 and I only updated to 8.1 to see if that would resolve the problem.

    As requested I am attaching the exported event log. Unfortunately it is not very long since I had recently cleared the log (doh) but it does include several attempts to put the device into sleep mode.

    I will report back once I've had a chance to run the memory diagnostics and Driver Verifier. At this point I kind of feel like I need to do a complete fresh install (reset) of Windows 8 and see if it happens with everything back to the OEM. If you can think of anything else I can that it would be greatly appreciated.

    Thank you!
      My System SpecsSystem Spec

  4. #4


    Posts : 5
    Windows 8.1


    I think I finally got a minidump. Apparently when I booted this morning 8:13am on 11/4 it created a minimdump and there is a corresponding critical error in the event manager for "The system has rebooted without cleanly shutting down first." I am attaching the minidump as well as an updated event log.

    There is also a full memory.dmp file in the Windows directory and I can upload if necessary but it's 1.8GB.

    Can someone take a look at these and give me a suggestion for how to proceed?

    Thank you!
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1


    Based on my (limited) ability to analyze the big 1.8GB memory.dmp file here is the error. If I'm reading this correct (a big if) then it looks like the problem might be with raspppoe.sys?

    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    
    
    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Bitmap Dump File: Only kernel address space is available
    
    
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    Machine Name:
    Kernel base = 0xfffff800`5321c000 PsLoadedModuleList = 0xfffff800`534e0990
    Debug session time: Sun Nov  3 21:50:05.284 2013 (UTC - 6:00)
    System Uptime: 0 days 8:16:07.095
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .......................................................
    Loading User Symbols
    
    
    Loading unloaded module list
    ...............
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 9F, {3, ffffe000129d2d20, ffffd00020108840, ffffe00005bbf010}
    
    
    Probably caused by : ntkrnlmp
    
    
    Followup: MachineOwner
    ---------
    
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe000129d2d20, Physical Device Object of the stack
    Arg3: ffffd00020108840, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe00005bbf010, The blocked IRP
    
    
    Debugging Details:
    ------------------
    
    
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    
    IMAGE_NAME:  ntkrnlmp
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    
    MODULE_NAME: ntkrnlmp
    
    
    FAULTING_MODULE: fffff80001ecb000 raspppoe
    
    
    IRP_ADDRESS: ffffe00005bbf010
    
    
    DEVICE_OBJECT: ffffe000137c0050
    
    
    DRIVER_OBJECT: ffffe00013553780
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    BUGCHECK_STR:  0x9F
    
    
    PROCESS_NAME:  System
    
    
    CURRENT_IRQL:  2
    
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    
    STACK_TEXT:  
    ffffd000`20108808 fffff800`53413156 : 00000000`0000009f 00000000`00000003 ffffe000`129d2d20 ffffd000`20108840 : nt!KeBugCheckEx
    ffffd000`20108810 fffff800`53413076 : ffffe000`05f1a310 fffff800`532e2616 00000000`00000002 00000000`00000000 : nt!PopIrpWatchdogBugcheck+0xde
    ffffd000`20108870 fffff800`53263404 : ffffe000`05f1a348 00000000`00000001 ffffd000`20108939 00000000`00000002 : nt!PopIrpWatchdog+0x32
    ffffd000`201088c0 fffff800`53263918 : 00000000`00000002 ffffe000`060383f0 ffffd000`205dc180 fffff800`5350e900 : nt!KiProcessExpiredTimerList+0x1d8
    ffffd000`201089a0 fffff800`53326698 : ffffd000`205dc180 00000000`00252b23 00000000`001153a4 00000000`001153bc : nt!KiExpireTimerTable+0x218
    ffffd000`20108a40 fffff800`5329b5ec : ffffe000`00000000 00001f80`00000001 00000045`4e92473e 00000000`00000002 : nt!KiTimerExpiration+0x148
    ffffd000`20108af0 fffff800`5336d7ea : ffffd000`205dc180 ffffd000`205dc180 00000000`00000000 ffffd000`205e8240 : nt!KiRetireDpcList+0x19c
    ffffd000`20108c60 00000000`00000000 : ffffd000`20109000 ffffd000`20103000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    IMAGE_VERSION:  
    
    
    FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp
    
    
    BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_image_ntkrnlmp
    
    
    FAILURE_ID_HASH:  {678b3384-34e9-dafc-d401-53951e725571}
    
    
    Followup: MachineOwner
    ---------
    
    
    3: kd> !drvobj ffffe00013553780 f
    Driver object (ffffe00013553780) is for:
     \Driver\RasPppoe
    Driver Extension List: (id , addr)
    (4e4d4944 ffffe000002844f0)  
    Device Object list:
    ffffe000137c0050  
    
    
    DriverEntry:   fffff80001ecc540    raspppoe!GsDriverEntry
    DriverStartIo: 00000000    
    DriverUnload:  fffff80000eeb1e0    ndis!ndisMUnloadEx
    AddDevice:     fffff80000eed600    ndis!ndisPnPAddDevice
    
    
    Dispatch routines:
    [00] IRP_MJ_CREATE                      fffff80000e5c398    ndis!ndisCreateIrpHandler
    [01] IRP_MJ_CREATE_NAMED_PIPE           fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [02] IRP_MJ_CLOSE                       fffff80000e5c724    ndis!ndisCloseIrpHandler
    [03] IRP_MJ_READ                        fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [04] IRP_MJ_WRITE                       fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [05] IRP_MJ_QUERY_INFORMATION           fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [06] IRP_MJ_SET_INFORMATION             fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [07] IRP_MJ_QUERY_EA                    fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [08] IRP_MJ_SET_EA                      fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [09] IRP_MJ_FLUSH_BUFFERS               fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [0a] IRP_MJ_QUERY_VOLUME_INFORMATION    fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [0b] IRP_MJ_SET_VOLUME_INFORMATION      fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [0c] IRP_MJ_DIRECTORY_CONTROL           fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [0d] IRP_MJ_FILE_SYSTEM_CONTROL         fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [0e] IRP_MJ_DEVICE_CONTROL              fffff80000ee1e70    ndis!ndisDeviceControlIrpHandler
    [0f] IRP_MJ_INTERNAL_DEVICE_CONTROL     fffff80000eaefb0    ndis!ndisDeviceInternalIrpDispatch
    [10] IRP_MJ_SHUTDOWN                    fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [11] IRP_MJ_LOCK_CONTROL                fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [12] IRP_MJ_CLEANUP                     fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [13] IRP_MJ_CREATE_MAILSLOT             fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [14] IRP_MJ_QUERY_SECURITY              fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [15] IRP_MJ_SET_SECURITY                fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [16] IRP_MJ_POWER                       fffff80000e6f8d0    ndis!ndisPowerDispatch
    [17] IRP_MJ_SYSTEM_CONTROL              fffff80000eea01c    ndis!ndisWMIDispatch
    [18] IRP_MJ_DEVICE_CHANGE               fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [19] IRP_MJ_QUERY_QUOTA                 fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [1a] IRP_MJ_SET_QUOTA                   fffff80000ee1dd0    ndis!ndisDummyIrpHandler
    [1b] IRP_MJ_PNP                         fffff80000ee6620    ndis!ndisPnPDispatch
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Don't remove secdrv.sys - it's a part of the OS.
    I don't know what updates it, but it's updated on my Win8 x64 system.

    Resetting the system back to the OEM install would be the best test.
    That'll leave the system the way it was when they tested it in the factory.
    Don't install any 3rd party programs/devices until you've thoroughly tested the system.

    I see a couple of Warnings/Errors related to the Intel Management Engine - and have suspected this driver for the last month or so. I wonder if the version on your system is compatible w/Win8 - but I'm still researching it, so it's just a hunch for now.

    The EventID 41 events (the Critical Events in Event Viewer) are simply Windows way of saying "WTF?" - as it doesn't know why it was shut down. You'll get these errors with bugchecks (BSOD's), but will also get them with hardware errors (such as overheating) and will even get them if you shut down the computer by pressing/holding the power button down.

    I am not a memory dump analysis expert (so I don't often work with Full Memory Dumps) - but what I see is 2 things:
    1) involvement of networking drivers
    2) the failure bucket ID of: 0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp


    From this I'd think it was probably a program that is able to access the network,
    and it's driver misbehaves during power down transitions (which causes a crash of
    ntkrnlmp.exe)

    Driver Verifier may help by identifying this driver.

    I wouldn't think that raspppoe.sys is to blame:
    - it wasn't directly blamed by the memory dump
    - other drivers will often cause Windows drivers to crash - even if there isn't a problem with them. That's probably why ntkrnlmp.exe is blamed in the minidump (if it was a problem with it, then you'd see many more problems other than the occasional memory dump).
    - it is a Windows driver and they are rarely to blame (especially on fully updated systems)
    - issues w/Windows drivers are usually fixed before you see them - but you can use DISM and SFC.EXE to see if they need fixing (and they may be fixed by these commands)
    - over 90% of BSOD's are caused by 3rd party (non-Windows) drivers. Less than 10% are caused by hardware, and less than 1% are caused by fully updated Windows installations


    Here's my analysis of your minidump:

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.
    Processor may be overclocked!
    Expected Frequency: 2000
    Actual Frequency: 2494
    Overclock Ratio: 1.247
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
    Lenovo HD Disk Driver
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys

    I would also look at all drivers dated prior to the release of Win8.1 to see if they are compatible with Win8.1 This isn't real easy to do, but it may help you out. Please also note that the Windows driver werkernel.sys dates from August of 2013 - and the only way to update Windows drivers is through Windows Update.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Nov  3 22:50:05.284 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110413-23703-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 8:16:07.095
    *** WARNING: Unable to verify timestamp for raspppoe.sys
    *** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
    Probably caused by :ntkrnlmp
    BugCheck 9F, {3, ffffe000129d2d20, ffffd00020108840, ffffe00005bbf010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe000129d2d20, Physical Device Object of the stack
    Arg3: ffffd00020108840, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: ffffe00005bbf010, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp
    CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
    MaxSpeed:     2000
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   2000
    Actual Frequency:     2494
    Overclock Ratio:      1.247
     
      BIOS Version                  65CN98WW
      BIOS Release Date             03/04/2013
      Manufacturer                  LENOVO
      Product Name                  Lenovo IdeaPad U410             
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Nov  3 22:50:05.284 2013 (UTC - 5:00)**************************
    LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
    excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
    excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    AcpiVpc.sys                 Mon May 14 21:18:53 2012 (4FB1AEFD)
    LAD.sys                     Thu Jun  7 22:03:34 2012 (4FD15D76)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    rtsuvc.sys                  Fri Jun 29 04:28:44 2012 (4FED673C)
    irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    hiber_iaStorA.sys           Sat Sep  1 21:01:24 2012 (5042AFE4)
    usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
    SynTP.sys                   Fri Nov 30 02:38:37 2012 (50B8627D)
    Smb_driver_Intel.sys        Fri Nov 30 02:40:22 2012 (50B862E6)
    ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
    iBtFltCoex.sys              Thu Apr 18 10:17:24 2013 (51700074)
    btmaux.sys                  Tue Apr 23 07:28:02 2013 (51767042)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    NETwew00.sys                Tue Jun 25 15:34:06 2013 (51C9F0AE)
    btmhsf.sys                  Wed Jun 26 16:11:34 2013 (51CB4AF6)
    CHDRT64.sys                 Wed Jul 10 04:32:27 2013 (51DD1C1B)
    VClone.sys                  Wed Jul 24 11:02:55 2013 (51EFEC9F)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
    ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
    werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
    nvpciflt.sys                Thu Aug 29 17:39:37 2013 (521FBF99)
    intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    igdkmd64.sys                Tue Oct  1 13:06:57 2013 (524B0131)
    
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
    http://www.carrona.org/drivers/driver.php?id=excsd.sys
    http://www.carrona.org/drivers/driver.php?id=excfs.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
    LAD.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
    http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
    http://www.carrona.org/drivers/driver.php?id=VClone.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1


    Thanks for your thoughts. Based on what you wrote I decided to try a complete factory restore. The problem persisted after the restore (I used Lenovo's built in restore which completed erased the hard drive) so I'm convinced it was not being caused by software/drivers. That was yesterday.

    Today the machine started to have trouble turning on. When powering on sometimes it would have the same problem I experienced when waking it from sleep (initially powering on for a half second or so before going dead, repeating in a loop). It got the point where it wouldn't boot anymore. Since it was under warranty I RMA'd it (which was easy since it wouldn't turn on) and am going to assume it was a hardware problem.

    Now I just have to wait at least 1-2 weeks and hope they mail me back something that functions (I've read a lot of horror stories about Lenovo's support).

    Thanks for your help and I'll report back if after whatever "repairs" they do the problem continues.
      My System SpecsSystem Spec

Laptop crash on resume from sleep. No dump files!
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