Windows 8 and 8.1 Forums


windows shutting down automatically

  1. #1


    Posts : 6
    Windows 8

    windows shutting down automatically


    Every time in the morning i would on my laptop and i would go and do something to wait for it load but when i come back after 5 min the laptop does not have anything and i will have to press the power on button again. After i have done loading there will be a message saying "your PC ran into a problem." File that will be sent to microsoft
    C:\Windows\minidump\110213-37156-01.dmp
    C:\users\.....\AppData\Local\Temp\WER-61312-0-sysdata.xml

    PLEASE HELP ME TO SOLVE THE PROBLEM

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    As soon as it boots, try this before it can shut down again:

    DISM - Fixing Component Store Corruption in Windows 8

    Note: When you get to step 2, skip the first 3 messages and input the 4th message directly.

    Good luck.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8

    reply


    hi i don really understand how to do it but all i can do is to show u this photo. sorry
      My System SpecsSystem Spec

  4. #4


    Posts : 2,191
    Windows 8.1


    Hi again Death74,

    My apologies for misunderstanding your original post. I thought it ran OK fro 5 minutes but I can see that is not the case. So, it looks like you may need to attempt some sort of recovery action at this point. With that said, were you provided with the factory recovery discs when purchased or did you make them during the setup process? If not, what is the make/model number of your laptop? Do you have any one-key recovery buttons or options?
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8

    reply


    No, i do not i only have this disk
      My System SpecsSystem Spec

  6. #6


    Posts : 2,191
    Windows 8.1


    So, what does that disk include and/or what is it for? I can't read the label.
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8

    disk


    Oh im sorry for the blur picture that disk is
    DRIVER & UTILITY VER 2.0
    G75VX

    this disk supports
    Windows 8 64-bit only
    N4826-15091-01u10000
      My System SpecsSystem Spec

  8. #8


    Posts : 2,191
    Windows 8.1


    OK, thanks for that. Unfortunately, I cannot say for sure what is on that disc so the only thing you can do is plug it in and see if you can boot to it by selecting you CD/DVD player when the splash screen appears upon power on. However, if it simply bypasses it and goes straingh back to the error then it is obviously not bootable. Try it.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8

    reply


    AW this does not have the one u are talking about
      My System SpecsSystem Spec

  10. #10


    Posts : 2,191
    Windows 8.1


    Ok, let's look at some other possibilities. What is the exact mkae/model of your laptop please?
      My System SpecsSystem Spec

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windows shutting down automatically
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