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BSOD DRIVER_POWER_STATE_FAILURE ntoskrnl.exe in Win8.1

  1. #1


    Hong Kong
    Posts : 10
    Windows 8.1 Pro

    BSOD DRIVER_POWER_STATE_FAILURE ntoskrnl.exe in Win8.1


    My laptop has been blue-screening during power up or power down (including but not restricted to shutting down, going into sleep, going out of sleep, hibernating, even re-starting) ever since I did an in-place upgrade of my laptop to Windows 8.1 two weeks ago - although there's another problem that has been bugging my laptop for a far longer time: my laptop sometimes spontaneously re-start without any input about 5 seconds after going into sleep or hibernation mode since I did an in-place upgrade from Windows 7 to Windows 8 a year ago, and it persists, um actually went worse after I did another upgrade to Windows 8.1, since I have performance issues with the hard drive and some of the programs right now. The problem seems to be driver related from what I read after a search, but I was unable to pinpoint a source as of this moment.

    So any takers?

      My System SpecsSystem Spec

  2. #2


    Hi

    What you are facing is a BugCheck 9F DRIVER_POWER_STATE_FAILURE issue.

    Code:
    DRIVER_POWER_STATE_FAILURE (9f)A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    	subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: ffffcf8047410880, The thread currently holding on to the Pnp lock.
    Arg4: ffffd000206d4860, nt!DRIVER_POWER_STATE_FAILURE (9f)A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    	subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: ffffcf8047410880, The thread currently holding on to the Pnp lock.
    Arg4: ffffd000206d4860, nt!TRIAGE_9F_PNP on Win7
    Unfortunately, it is a TRIAGE_9F_PNP which is very difficult to debug. If we take a look at the call stack of the crash, there is a lot of ndis.sys related activities can be seen.

    Code:
    ffffd000`36bc7a10 fffff803`656afdae nt!KiSwapContext+0x76ffffd000`36bc7b50 fffff803`656af847 nt!KiSwapThread+0x14e
    ffffd000`36bc7bf0 fffff803`656d24f8 nt!KiCommitThreadWait+0x127
    ffffd000`36bc7c50 fffff800`00ee6dbb nt!KeWaitForSingleObject+0x248
    ffffd000`36bc7cf0 fffff800`0536c684 ndis!NdisWaitEvent+0x43
    ffffd000`36bc7d30 fffff800`00eefc43 NDProxy!PxCoUnbindAdapterEx+0x3ec
    ffffd000`36bc7d80 fffff800`00f2d7d0 ndis!ndisInvokeUnbindAdapter+0x2f
    ffffd000`36bc7dc0 fffff800`00eefcdc ndis!ndisUnbindProtocolOpen+0x168
    ffffd000`36bc7ee0 fffff800`00eedda3 ndis!ndisUnbindEachProtocolOpenOnMiniport+0x70
    ffffd000`36bc7f20 fffff800`00eec024 ndis!Ndis::BindEngine::Iterate+0x7f3
    ffffd000`36bc8130 fffff800`00eee630 ndis!Ndis::BindEngine::UpdateBindings+0x64
    ffffd000`36bc8160 fffff800`00eebaf3 ndis!Ndis::BindEngine::DispatchPendingWork+0x50
    ffffd000`36bc8190 fffff800`00eeeb38 ndis!Ndis::BindEngine::ApplyBindChanges+0x33
    ffffd000`36bc81e0 fffff800`00f2ce5e ndis!ndisMSetMiniportReadyForBinding+0x64
    ffffd000`36bc82c0 fffff800`00eef479 ndis!ndisPnPRemoveDevice+0x1ae
    ffffd000`36bc8510 fffff800`00eef3fd ndis!ndisPnPRemoveDeviceEx+0x59
    ffffd000`36bc8540 fffff800`00eef906 ndis!ndisPnPIrpSurpriseRemovalInner+0x79
    ffffd000`36bc8580 fffff800`00eeb80c ndis!ndisPnPIrpSurpriseRemoval+0xa6
    ffffd000`36bc85b0 fffff803`65cd2911 ndis!ndisPnPDispatch+0x1ec
    ffffd000`36bc8620 fffff803`65cef0f8 nt!IovCallDriver+0x3cd
    ffffd000`36bc8670 fffff803`65cd2911 nt!ViFilterDispatchPnp+0x22c
    ffffd000`36bc86b0 fffff803`65a9274a nt!IovCallDriver+0x3cd
    ffffd000`36bc8700 fffff803`65afa088 nt!IopSynchronousCall+0xfe
    ffffd000`36bc8770 fffff803`65b4886f nt!IopRemoveDevice+0xe0
    ffffd000`36bc8830 fffff803`65af9b32 nt!PnpSurpriseRemoveLockedDeviceNode+0xbb
    ffffd000`36bc8890 fffff803`65af9a72 nt!PnpDeleteLockedDeviceNode+0x86
    ffffd000`36bc88d0 fffff803`65af8a9f nt!PnpDeleteLockedDeviceNodes+0x9a
    ffffd000`36bc8950 fffff803`65a9d1fd nt!PnpProcessQueryRemoveAndEject+0x30f
    ffffd000`36bc8ab0 fffff803`65a9d537 nt!PnpProcessTargetDeviceEvent+0x9d
    ffffd000`36bc8af0 fffff803`656ac65d nt!PnpDeviceEventWorker+0x31f
    ffffd000`36bc8b50 fffff803`65755c80 nt!ExpWorkerThread+0x2b5
    ffffd000`36bc8c00 fffff803`657c62c6 nt!PspSystemThreadStartup+0x58
    ffffd000`36bc8c60 00000000`00000000 nt!KiStartSystemThread+0x16
    Ndis.sys is related to network so i guess a network driver could be the probable culprit. But the wireless driver seems to be already updated.

    Code:
    netr28x.sys                 Tue Sep 24 15:46:47 2013 (5241668F)
    Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)
    Please try the below steps.

    1. Uninstall Intel wireless display (WIDI).

    Code:
    iwdbus.sys                  Fri Sep 27 03:08:04 2013 (5244A93C)
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi - Wireless Display
    It can mess with the wireless driver so uninstall WiDi and all related softwares completely.

    2. Update LAN driver.

    Download and install Win8 and Win8.1 Auto Installation Program version 8.020 from the below link.

    Realtek

    3. Make sure current power plan is set to Balanced.

    Power Plan Settings - Change - Windows 7 Help Forums

    Instructions are for "Windows 7" but the same applies to "Windows 8".
      My System SpecsSystem Spec

  3. #3


    Hong Kong
    Posts : 10
    Windows 8.1 Pro


    Quote Originally Posted by Anshad Edavana View Post
    1. Uninstall Intel wireless display (WIDI).

    Code:
    iwdbus.sys                  Fri Sep 27 03:08:04 2013 (5244A93C)
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi - Wireless Display
    It can mess with the wireless driver so uninstall WiDi and all related softwares completely.
    It seems that I don't have any of its related software installed anymore - how can I just uninstall this driver?

    Steps 2 & 3 are now done; will report back if any crashes happens again.
      My System SpecsSystem Spec

  4. #4


    Hi

    Intel WIDI might be a part of the Intel PROSET software. If there is one in your program list, remove it.
      My System SpecsSystem Spec

  5. #5


    Hong Kong
    Posts : 10
    Windows 8.1 Pro


    Well unfortunately after checking out the 3 steps above, my laptop still crashes - 3 times alone on yesterday. Still wondering if my in-place upgrades caused these problems..... (although in the Windows 8 days I did a system refresh and it didn't solve my spontaneous re-start problem)
      My System SpecsSystem Spec

  6. #6


    Hi

    Unfortunately there are no new dumps can be seen in the attachment. Let us try updating Intel IRST driver as a test. Current version seems to be very old.

    Code:
    iaStorA.sys                 Tue Jul 31 23:51:21 2012 (50182221)Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    Please uninstall "Intel Rapid Storage Technology" from "Control Panel --> Programs and features". Then download and install the below version.

    https://downloadcenter.intel.com/con...tel%C2%AE+RST)

    I also checked whether there is a BIOS update available but Fujitsu never released an update for your model.

    Please disable power saving function of Wireless adapter as a test. To do that, open device manger and right click on the "Ralink WiFI" adapter. Then choose "properties --> Power management" and deselect Allow the computer to turn off this device to save power“ option. Like the below example :

      My System SpecsSystem Spec

  7. #7


    Hong Kong
    Posts : 10
    Windows 8.1 Pro


    Well it crashed again....this time blaming on hal.dll (a.k.a. the Hardware Abstraction Layer DLL).
      My System SpecsSystem Spec

  8. #8


    Hi

    Is "Driver verifier" is enabled in your system ?. Please disable it by following the below steps.


    1. Open an elevated command prompt : Elevated Command Prompt - Open in Windows 8
    2. Enter Verifier /Reset and reboot the system.



    Would you consider a clean install ?.
      My System SpecsSystem Spec

  9. #9


    Hong Kong
    Posts : 10
    Windows 8.1 Pro


    Quote Originally Posted by Anshad Edavana View Post
    Hi

    Is "Driver verifier" is enabled in your system ?. Please disable it by following the below steps.


    1. Open an elevated command prompt : Elevated Command Prompt - Open in Windows 8
    2. Enter Verifier /Reset and reboot the system.



    Would you consider a clean install ?.
    I haven't done the verifier reset yet, because I decided to try to do a system refresh with a clean image.....well it solved the performance issues, but it's still crashing while hibernating...
      My System SpecsSystem Spec

  10. #10


    Hi

    New dump is also same like the old dumps .

    Code:
    DRIVER_POWER_STATE_FAILURE (9f)A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00006996530, Physical Device Object of the stack
    Arg3: ffffd0002065b840, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: ffffe00004b208e0, The blocked IRP
    The driver RasSstp.sys ,which blocks the irp seems to be a part of Windows itself.

    Code:
    >[ 16, 2]   0 e1 ffffe00000da2050 00000000 fffff8030f366054-ffffe000053cbd00 Success Error Cancel pending	       \Driver\RasSstp	nt!PopSystemIrpCompletion
    			Args: 00015500 00000000 00000005 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe000053cbd00
    So far the issue seems to be a compatibility problem to me. Your laptop doesn't seems to like "Windows 8". Would you consider operating the laptop without hibernation feature ?.
      My System SpecsSystem Spec

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BSOD DRIVER_POWER_STATE_FAILURE ntoskrnl.exe in Win8.1
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