BSOD DRIVER_POWER_STATE_FAILURE ntoskrnl.exe in Win8.1

Andromeda Boy

New Member
Messages
10
Location
Hong Kong
My laptop has been blue-screening during power up or power down (including but not restricted to shutting down, going into sleep, going out of sleep, hibernating, even re-starting) ever since I did an in-place upgrade of my laptop to Windows 8.1 two weeks ago - although there's another problem that has been bugging my laptop for a far longer time: my laptop sometimes spontaneously re-start without any input about 5 seconds after going into sleep or hibernation mode since I did an in-place upgrade from Windows 7 to Windows 8 a year ago, and it persists, um actually went worse after I did another upgrade to Windows 8.1, since I have performance issues with the hard drive and some of the programs right now. The problem seems to be driver related from what I read after a search, but I was unable to pinpoint a source as of this moment.

So any takers? ;)
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    System Manufacturer/Model
    Fujitsu Lifebook LH772
    CPU
    Intel Core i5-3210M
    Motherboard
    N/A
    Memory
    8 GB
    Graphics Card(s)
    NVIDIA GeForce GT 640M LE
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital Scorpio Blue WD7500BPVT (750GB)
Hi

What you are facing is a BugCheck 9F DRIVER_POWER_STATE_FAILURE issue.

Code:
DRIVER_POWER_STATE_FAILURE (9f)A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffcf8047410880, The thread currently holding on to the Pnp lock.
Arg4: ffffd000206d4860, nt!DRIVER_POWER_STATE_FAILURE (9f)A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffcf8047410880, The thread currently holding on to the Pnp lock.
Arg4: ffffd000206d4860,[B] [COLOR=#ff0000]nt!TRIAGE_9F_PNP on Win7[/COLOR][/B]

Unfortunately, it is a TRIAGE_9F_PNP which is very difficult to debug. If we take a look at the call stack of the crash, there is a lot of ndis.sys related activities can be seen.

Code:
ffffd000`36bc7a10 fffff803`656afdae nt!KiSwapContext+0x76ffffd000`36bc7b50 fffff803`656af847 nt!KiSwapThread+0x14e
ffffd000`36bc7bf0 fffff803`656d24f8 nt!KiCommitThreadWait+0x127
ffffd000`36bc7c50 fffff800`00ee6dbb nt!KeWaitForSingleObject+0x248
ffffd000`36bc7cf0 fffff800`0536c684[COLOR=#ff0000][B] ndis!NdisWaitEvent+0x43[/B][/COLOR]
ffffd000`36bc7d30 fffff800`00eefc43 NDProxy!PxCoUnbindAdapterEx+0x3ec
ffffd000`36bc7d80 fffff800`00f2d7d0 ndis!ndisInvokeUnbindAdapter+0x2f
ffffd000`36bc7dc0 fffff800`00eefcdc ndis!ndisUnbindProtocolOpen+0x168
ffffd000`36bc7ee0 fffff800`00eedda3 ndis!ndisUnbindEachProtocolOpenOnMiniport+0x70
ffffd000`36bc7f20 fffff800`00eec024 ndis!Ndis::BindEngine::Iterate+0x7f3
ffffd000`36bc8130 fffff800`00eee630 ndis!Ndis::BindEngine::UpdateBindings+0x64
ffffd000`36bc8160 fffff800`00eebaf3 ndis!Ndis::BindEngine::DispatchPendingWork+0x50
ffffd000`36bc8190 fffff800`00eeeb38 ndis!Ndis::BindEngine::ApplyBindChanges+0x33
ffffd000`36bc81e0 fffff800`00f2ce5e ndis!ndisMSetMiniportReadyForBinding+0x64
ffffd000`36bc82c0 fffff800`00eef479 ndis!ndisPnPRemoveDevice+0x1ae
ffffd000`36bc8510 fffff800`00eef3fd ndis!ndisPnPRemoveDeviceEx+0x59
ffffd000`36bc8540 fffff800`00eef906 ndis!ndisPnPIrpSurpriseRemovalInner+0x79
ffffd000`36bc8580 fffff800`00eeb80c ndis!ndisPnPIrpSurpriseRemoval+0xa6
ffffd000`36bc85b0 fffff803`65cd2911 ndis!ndisPnPDispatch+0x1ec
ffffd000`36bc8620 fffff803`65cef0f8 nt!IovCallDriver+0x3cd
ffffd000`36bc8670 fffff803`65cd2911 nt!ViFilterDispatchPnp+0x22c
ffffd000`36bc86b0 fffff803`65a9274a nt!IovCallDriver+0x3cd
ffffd000`36bc8700 fffff803`65afa088 nt!IopSynchronousCall+0xfe
ffffd000`36bc8770 fffff803`65b4886f nt!IopRemoveDevice+0xe0
ffffd000`36bc8830 fffff803`65af9b32 nt!PnpSurpriseRemoveLockedDeviceNode+0xbb
ffffd000`36bc8890 fffff803`65af9a72 nt!PnpDeleteLockedDeviceNode+0x86
ffffd000`36bc88d0 fffff803`65af8a9f nt!PnpDeleteLockedDeviceNodes+0x9a
ffffd000`36bc8950 fffff803`65a9d1fd nt!PnpProcessQueryRemoveAndEject+0x30f
ffffd000`36bc8ab0 fffff803`65a9d537 nt!PnpProcessTargetDeviceEvent+0x9d
ffffd000`36bc8af0 fffff803`656ac65d nt!PnpDeviceEventWorker+0x31f
ffffd000`36bc8b50 fffff803`65755c80 nt!ExpWorkerThread+0x2b5
ffffd000`36bc8c00 fffff803`657c62c6 nt!PspSystemThreadStartup+0x58
ffffd000`36bc8c60 00000000`00000000 nt!KiStartSystemThread+0x16

Ndis.sys is related to network so i guess a network driver could be the probable culprit. But the wireless driver seems to be already updated.

Code:
netr28x.sys                 Tue Sep 24 15:46:47 2013 (5241668F)
Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)

Please try the below steps.

1. Uninstall Intel wireless display (WIDI).

Code:
iwdbus.sys                  Fri Sep 27 03:08:04 2013 (5244A93C)
Intel WIDI Bus Enumerator driver[br]Related to Intel Widi - Wireless Display

It can mess with the wireless driver so uninstall WiDi and all related softwares completely.

2. Update LAN driver.

Download and install Win8 and Win8.1 Auto Installation Program version 8.020 from the below link.

Realtek

3. Make sure current power plan is set to Balanced.

Power Plan Settings - Change - Windows 7 Help Forums

Instructions are for "Windows 7" but the same applies to "Windows 8".
 

My Computer

System One

  • OS
    Windows 7
1. Uninstall Intel wireless display (WIDI).

Code:
iwdbus.sys                  Fri Sep 27 03:08:04 2013 (5244A93C)
Intel WIDI Bus Enumerator driver[br]Related to Intel Widi - Wireless Display

It can mess with the wireless driver so uninstall WiDi and all related softwares completely.

It seems that I don't have any of its related software installed anymore - how can I just uninstall this driver?

Steps 2 & 3 are now done; will report back if any crashes happens again. :p
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    System Manufacturer/Model
    Fujitsu Lifebook LH772
    CPU
    Intel Core i5-3210M
    Motherboard
    N/A
    Memory
    8 GB
    Graphics Card(s)
    NVIDIA GeForce GT 640M LE
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital Scorpio Blue WD7500BPVT (750GB)
Well unfortunately after checking out the 3 steps above, my laptop still crashes - 3 times alone on yesterday. Still wondering if my in-place upgrades caused these problems..... (although in the Windows 8 days I did a system refresh and it didn't solve my spontaneous re-start problem) :rolleyes:
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    System Manufacturer/Model
    Fujitsu Lifebook LH772
    CPU
    Intel Core i5-3210M
    Motherboard
    N/A
    Memory
    8 GB
    Graphics Card(s)
    NVIDIA GeForce GT 640M LE
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital Scorpio Blue WD7500BPVT (750GB)
Hi

Unfortunately there are no new dumps can be seen in the attachment. Let us try updating Intel IRST driver as a test. Current version seems to be very old.

Code:
iaStorA.sys                 [COLOR=#ff0000][B]Tue Jul 31 23:51:21 2012[/B][/COLOR] (50182221)Intel RST (Rapid Storage Technology) driver 
[url=http://www.carrona.org/drivers/driver.php?id=iaStorA.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]iaStorA.sys[/COLOR][/B][/url]

Please uninstall "Intel Rapid Storage Technology" from "Control Panel --> Programs and features". Then download and install the below version.

https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23060/a08/SetupRST.exe&lang=eng&Dwnldid=23060&ProductID=2101&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Rapid+Storage+Technology+(Intel%C2%AE+RST)

I also checked whether there is a BIOS update available but Fujitsu never released an update for your model.

Please disable power saving function of Wireless adapter as a test. To do that, open device manger and right click on the "Ralink WiFI" adapter. Then choose "properties --> Power management" and deselect Allow the computer to turn off this device to save power“ option. Like the below example :

win8-keeps-drop-wifi-connection.png
 

My Computer

System One

  • OS
    Windows 7
Well it crashed again....this time blaming on hal.dll (a.k.a. the Hardware Abstraction Layer DLL). :sick:
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    System Manufacturer/Model
    Fujitsu Lifebook LH772
    CPU
    Intel Core i5-3210M
    Motherboard
    N/A
    Memory
    8 GB
    Graphics Card(s)
    NVIDIA GeForce GT 640M LE
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital Scorpio Blue WD7500BPVT (750GB)
Hi

Is "Driver verifier" is enabled in your system ?. Please disable it by following the below steps.


  1. Open an elevated command prompt : http://www.eightforums.com/tutorials/2754-elevated-command-prompt-open-windows-8-a.html
  2. Enter Verifier /Reset and reboot the system.


Would you consider a clean install ?.

I haven't done the verifier reset yet, because I decided to try to do a system refresh with a clean image.....well it solved the performance issues, but it's still crashing while hibernating...
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    System Manufacturer/Model
    Fujitsu Lifebook LH772
    CPU
    Intel Core i5-3210M
    Motherboard
    N/A
    Memory
    8 GB
    Graphics Card(s)
    NVIDIA GeForce GT 640M LE
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital Scorpio Blue WD7500BPVT (750GB)
Hi

New dump is also same like the old dumps .

Code:
DRIVER_POWER_STATE_FAILURE (9f)A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00006996530, Physical Device Object of the stack
Arg3: ffffd0002065b840, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: ffffe00004b208e0, The blocked IRP

The driver RasSstp.sys ,which blocks the irp seems to be a part of Windows itself.

Code:
>[ 16, 2]   0 e1 ffffe00000da2050 00000000 fffff8030f366054-ffffe000053cbd00 Success Error Cancel pending	       \Driver\[B]RasSstp[/B]	nt!PopSystemIrpCompletion
			Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe000053cbd00

So far the issue seems to be a compatibility problem to me. Your laptop doesn't seems to like "Windows 8". Would you consider operating the laptop without hibernation feature ?.
 

My Computer

System One

  • OS
    Windows 7
Well it's still crashing frequently......during restarts, hibernating, sleeping and even shutting the machine down! There must be some way that this could be solved, yet where is it? :think:
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    System Manufacturer/Model
    Fujitsu Lifebook LH772
    CPU
    Intel Core i5-3210M
    Motherboard
    N/A
    Memory
    8 GB
    Graphics Card(s)
    NVIDIA GeForce GT 640M LE
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital Scorpio Blue WD7500BPVT (750GB)
Hi folks! A clean install may indeed be needed, but does Andromeda Boy know how shut down works on Windows 8/8.1?I just recently this myself, and I think it is important to understand. I have been getting errors like his in my Event Viewer, and freezing upon all cold reboots. I have tried many "fixes" and reinstalls (clean). Come to find out, there is no pure shut down on Windows 8/8.1. Instead, a hybrid shutdown is used. First, the user is logged off, then, the kernel is put into hibernation, and next, the hardware is shut down. This effectively puts the computer into hibernation when users are expecting a true shutdown.

Now, I understand Andromeda Boy is experiencing errors and issues during shutdown, sleep and restart. I also understand that he and I are getting many errors in EV besides just what is showcased in this post. But, I recall from way back that certain machines have always had a problem with hibernation in Windows of any version. I never did before, but then, hibernation was not enabled on my PC before.

The gist of my comments then is..... I like Anshad's suggestion; disable hibernation, and also disable "Turn on fast startup", which for me is under "Change what closing the lid does" in the power settings. Since I do not have UEFI, I have also been wondering if the fast startup process (which relies on that hybrid shutdown), combined with something to do with Windows 8/8.1 power management have been tripping over my older hardware.

Anyway, sorry to ramble. I just thought I would throw some ideas out there. I will be performing my fourth clean reinstall of 8.1 later today, avoiding most Windows updates, turning off fast startup and hibernation, and editing the permissions relating to the DCOM error. I had success with the DCOM permissions edit, but as soon as I used any Windows or other driver updates, it started flagging again.

edited for clarity...
 
Last edited:

My Computer

System One

  • OS
    Windows 8 Pro
But, I recall from way back that certain machines have always had a problem with hibernation in Windows of any version

Yes, you are absolutely right about the hibernation issue in some machines. Disabling "hibernation" will also disable the "fast stratup feature". Here is a nice tutorial about how to do that.

Hibernate - Enable or Disable - Windows 7 Help Forums
 

My Computer

System One

  • OS
    Windows 7
Thanks Anshad. I hate to disable fast startup, but it looks like it's the problem for me. One of them anyway. Since I cannot find updated chipset drivers or other updated drivers of most of my aging AMD system, I will have to do without certain functions. I like the functionality of Windows 8 and 8.1 in general, so it is worth the trade off at the moment.
 

My Computer

System One

  • OS
    Windows 8 Pro
Hi folks! A clean install may indeed be needed, but does Andromeda Boy know how shut down works on Windows 8/8.1?I just recently this myself, and I think it is important to understand. I have been getting errors like his in my Event Viewer, and freezing upon all cold reboots. I have tried many "fixes" and reinstalls (clean). Come to find out, there is no pure shut down on Windows 8/8.1. Instead, a hybrid shutdown is used. First, the user is logged off, then, the kernel is put into hibernation, and next, the hardware is shut down. This effectively puts the computer into hibernation when users are expecting a true shutdown.

Now, I understand Andromeda Boy is experiencing errors and issues during shutdown, sleep and restart. I also understand that he and I are getting many errors in EV besides just what is showcased in this post. But, I recall from way back that certain machines have always had a problem with hibernation in Windows of any version. I never did before, but then, hibernation was not enabled on my PC before.

The gist of my comments then is..... I like Anshad's suggestion; disable hibernation, and also disable "Turn on fast startup", which for me is under "Change what closing the lid does" in the power settings. Since I do not have UEFI, I have also been wondering if the fast startup process (which relies on that hybrid shutdown), combined with something to do with Windows 8/8.1 power management have been tripping over my older hardware.

Anyway, sorry to ramble. I just thought I would throw some ideas out there. I will be performing my fourth clean reinstall of 8.1 later today, avoiding most Windows updates, turning off fast startup and hibernation, and editing the permissions relating to the DCOM error. I had success with the DCOM permissions edit, but as soon as I used any Windows or other driver updates, it started flagging again.

edited for clarity...

Well, if that's the reason then surely the crashes would not extend to restarting my machine no? :shock:

Let me see if I can PM the other gurus here before I decide what to do.....

Oh BTW my machine is still crashing several times a day right now...
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    System Manufacturer/Model
    Fujitsu Lifebook LH772
    CPU
    Intel Core i5-3210M
    Motherboard
    N/A
    Memory
    8 GB
    Graphics Card(s)
    NVIDIA GeForce GT 640M LE
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital Scorpio Blue WD7500BPVT (750GB)
Not necessarily Andromeda Boy. That is why I brought it up. I do not have a full understanding of the Windows power states, but I do know the coders at MS always have weird-assed dependencies and relationships going on. Because the hybrid shutdown is in play, it is likely something is different with the sleep and restart processes as well. For example, in Windows 8/8.1, you can reboot into safe mode by holding down shift and clicking restart. You could not do that in other versions of Windows to my knowledge. If that was a previous feature, I wish I had known about it. ;)

Anyway, the purpose of my post was not to give absolute reasons for your PC errors and problems. It was to relate information that may or may not be relevant, but that that is closely related enough that it might help you think of something that may not have otherwise crossed your mind. I find that when I am engaged in the troubleshooting process, it is extremely useful to me to learn all the little tidbits that other people may know. I can then use what I call intuitive thinking to arrive at the solution to a problem, even when I may not be an expert in a particular area, or don't have the same exact issue as the person from whom I gained the small kernel of information that pushed me over the edge to finding a solution.

Good luck with your issue. Turning off fast start seems to have solved one of mine.
 

My Computer

System One

  • OS
    Windows 8 Pro
I received a PM from Andromeda Boy requesting my assistance here.

1) Most BSOD topics take 2 pages to solve. Some take 4 or 5 and still aren't solved
2) The "spirit of the online communities" is that anyone can post and attempt to help fix things.
3) The unfortunate part of this is that the many different comments can detract from what the original helper is trying to do. That's why I don't contribute to posts by helpers that I know - I don't want to detract from what they're doing.

This places me in a delicate situation - both wanting to help the original poster, but not wanting to hamper the efforts of those helpers that are already helping.

So, I'll make a few comments here, but will try my darndest not to take this thing off in a different direction than Anshad Edavana is taking it.

1) These devices have issues in Device Manager:
Bluetooth 控制器 PCI\VEN_1814&DEV_3298&SUBSYS_177210CF&REV_00\4&B96596D&0&01E2 這個裝置的驅動程式尚未安裝。
PCI 簡單通訊控制器 PCI\VEN_8086&DEV_1E3A&SUBSYS_16EA10CF&REV_04\3&11583659&0&B0 這個裝置的驅動程式尚未安裝。
Please translate what the characters in RED say. The first device is your Bluetooth, while the second device is most likely the Intel Management Engine software.

If the devices are disabled, they shouldn't be. Please re-enable them.
If the devices are having problems, then they need to be uninstalled - and then the latest, Win8.1 compatible drivers should be installed.

I see from previous posts that you are using a wireless USB device. Why aren't you using the wireless device built into the Fujitsu?
I do not recommend using wireless USB network devices. Especially in Win7/Win8/8.1 systems.
These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7/Win8/8.1 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
To test this, remove the wireless USB device and uninstall it's software. If you need internet while testing, move the device closer to the router and use a wired connection.

This is most likely a networking problem - and the above suggestions are (IMO) the most likely to make a difference.

Beyond that, please go to the Fujitsu website and update ALL of the drivers for Win8.1 from there: Support and Downloads

Also, Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

Edit: this device dates from 2006 - probably not a good idea on a Win8.1 system. I have no clue what it is. I'd suggest contacting Fujitsu to see if it's Win8.1 compatible and if it's safe to remove.
FUJ02B1.sys Wed Nov 1 05:50:43 2006 (45486DF3)
Fujitsu FUJ02B1 device driver
http://www.carrona.org/drivers/driver.php?id=FUJ02B1.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I received a PM from Andromeda Boy requesting my assistance here.

1) Most BSOD topics take 2 pages to solve. Some take 4 or 5 and still aren't solved
2) The "spirit of the online communities" is that anyone can post and attempt to help fix things.
3) The unfortunate part of this is that the many different comments can detract from what the original helper is trying to do. That's why I don't contribute to posts by helpers that I know - I don't want to detract from what they're doing.

This places me in a delicate situation - both wanting to help the original poster, but not wanting to hamper the efforts of those helpers that are already helping.

So, I'll make a few comments here, but will try my darndest not to take this thing off in a different direction than Anshad Edavana is taking it.

1) These devices have issues in Device Manager:
Bluetooth 控制器 PCI\VEN_1814&DEV_3298&SUBSYS_177210CF&REV_00\4&B96596D&0&01E2 這個裝置的驅動程式尚未安裝。
PCI 簡單通訊控制器 PCI\VEN_8086&DEV_1E3A&SUBSYS_16EA10CF&REV_04\3&11583659&0&B0 這個裝置的驅動程式尚未安裝。
Please translate what the characters in RED say. The first device is your Bluetooth, while the second device is most likely the Intel Management Engine software.

If the devices are disabled, they shouldn't be. Please re-enable them.
If the devices are having problems, then they need to be uninstalled - and then the latest, Win8.1 compatible drivers should be installed.

I see from previous posts that you are using a wireless USB device. Why aren't you using the wireless device built into the Fujitsu?
I do not recommend using wireless USB network devices. Especially in Win7/Win8/8.1 systems.
These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7/Win8/8.1 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
To test this, remove the wireless USB device and uninstall it's software. If you need internet while testing, move the device closer to the router and use a wired connection.

This is most likely a networking problem - and the above suggestions are (IMO) the most likely to make a difference.

Beyond that, please go to the Fujitsu website and update ALL of the drivers for Win8.1 from there: Support and Downloads

Also, Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

Edit: this device dates from 2006 - probably not a good idea on a Win8.1 system. I have no clue what it is. I'd suggest contacting Fujitsu to see if it's Win8.1 compatible and if it's safe to remove.
FUJ02B1.sys Wed Nov 1 05:50:43 2006 (45486DF3)
Fujitsu FUJ02B1 device driver
http://www.carrona.org/drivers/driver.php?id=FUJ02B1.sys

Hmm I am sure that I did not said that I was using an USB networking device - in fact on the contradictory I have never used one.

Regarding the 2 devices - their drivers were not installed at that time (remember that I just did a system refresh and there were one or two devices that I missed out initially), but since then I have re-installed both drivers. I think I have grabbed all the drivers from the Fujitsu drivers update page (Windows 8 x64 version) so I don't think there are any drivers that could be problematic.

The FUJ02B1.sys driver has just been removed. And attached is the event log file - not sure if it is readable in English though.

Thanks for the input! Will report back if there are additional crashes. ;)
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    System Manufacturer/Model
    Fujitsu Lifebook LH772
    CPU
    Intel Core i5-3210M
    Motherboard
    N/A
    Memory
    8 GB
    Graphics Card(s)
    NVIDIA GeForce GT 640M LE
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital Scorpio Blue WD7500BPVT (750GB)
Don't worry about the wireless USB device - it may have been my mistake.

Make sure you get the Win8.1 drivers from the Fujitsu site - NOT the Win8 drivers.


The Windows Search service terminated unexpectedly. It has done this 462 time(s).
A significant error (as it does this a lot) - but I don't know anything about Windows Search.
Have you changed any of the search/indexing settings?
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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