Windows 8 and 8.1 Forums


BSOD DRIVER_POWER_STATE_FAILURE ntoskrnl.exe in Win8.1

  1. #11


    Hong Kong
    Posts : 10
    Windows 8.1 Pro


    Well it's still crashing frequently......during restarts, hibernating, sleeping and even shutting the machine down! There must be some way that this could be solved, yet where is it?

      My System SpecsSystem Spec

  2. #12


    Hi

    It seems to be more complicated than i can solve. Would you a consider doing a clean install ?.
      My System SpecsSystem Spec

  3. #13


    Posts : 7
    Windows 8 Pro


    Hi folks! A clean install may indeed be needed, but does Andromeda Boy know how shut down works on Windows 8/8.1?I just recently this myself, and I think it is important to understand. I have been getting errors like his in my Event Viewer, and freezing upon all cold reboots. I have tried many "fixes" and reinstalls (clean). Come to find out, there is no pure shut down on Windows 8/8.1. Instead, a hybrid shutdown is used. First, the user is logged off, then, the kernel is put into hibernation, and next, the hardware is shut down. This effectively puts the computer into hibernation when users are expecting a true shutdown.

    Now, I understand Andromeda Boy is experiencing errors and issues during shutdown, sleep and restart. I also understand that he and I are getting many errors in EV besides just what is showcased in this post. But, I recall from way back that certain machines have always had a problem with hibernation in Windows of any version. I never did before, but then, hibernation was not enabled on my PC before.

    The gist of my comments then is..... I like Anshad's suggestion; disable hibernation, and also disable "Turn on fast startup", which for me is under "Change what closing the lid does" in the power settings. Since I do not have UEFI, I have also been wondering if the fast startup process (which relies on that hybrid shutdown), combined with something to do with Windows 8/8.1 power management have been tripping over my older hardware.

    Anyway, sorry to ramble. I just thought I would throw some ideas out there. I will be performing my fourth clean reinstall of 8.1 later today, avoiding most Windows updates, turning off fast startup and hibernation, and editing the permissions relating to the DCOM error. I had success with the DCOM permissions edit, but as soon as I used any Windows or other driver updates, it started flagging again.

    edited for clarity...
    Last edited by WickedGirl; 08 Nov 2013 at 22:31.
      My System SpecsSystem Spec

  4. #14


    But, I recall from way back that certain machines have always had a problem with hibernation in Windows of any version
    Yes, you are absolutely right about the hibernation issue in some machines. Disabling "hibernation" will also disable the "fast stratup feature". Here is a nice tutorial about how to do that.

    Hibernate - Enable or Disable - Windows 7 Help Forums
      My System SpecsSystem Spec

  5. #15


    Posts : 7
    Windows 8 Pro


    Thanks Anshad. I hate to disable fast startup, but it looks like it's the problem for me. One of them anyway. Since I cannot find updated chipset drivers or other updated drivers of most of my aging AMD system, I will have to do without certain functions. I like the functionality of Windows 8 and 8.1 in general, so it is worth the trade off at the moment.
      My System SpecsSystem Spec

  6. #16


    Hong Kong
    Posts : 10
    Windows 8.1 Pro


    Quote Originally Posted by WickedGirl View Post
    Hi folks! A clean install may indeed be needed, but does Andromeda Boy know how shut down works on Windows 8/8.1?I just recently this myself, and I think it is important to understand. I have been getting errors like his in my Event Viewer, and freezing upon all cold reboots. I have tried many "fixes" and reinstalls (clean). Come to find out, there is no pure shut down on Windows 8/8.1. Instead, a hybrid shutdown is used. First, the user is logged off, then, the kernel is put into hibernation, and next, the hardware is shut down. This effectively puts the computer into hibernation when users are expecting a true shutdown.

    Now, I understand Andromeda Boy is experiencing errors and issues during shutdown, sleep and restart. I also understand that he and I are getting many errors in EV besides just what is showcased in this post. But, I recall from way back that certain machines have always had a problem with hibernation in Windows of any version. I never did before, but then, hibernation was not enabled on my PC before.

    The gist of my comments then is..... I like Anshad's suggestion; disable hibernation, and also disable "Turn on fast startup", which for me is under "Change what closing the lid does" in the power settings. Since I do not have UEFI, I have also been wondering if the fast startup process (which relies on that hybrid shutdown), combined with something to do with Windows 8/8.1 power management have been tripping over my older hardware.

    Anyway, sorry to ramble. I just thought I would throw some ideas out there. I will be performing my fourth clean reinstall of 8.1 later today, avoiding most Windows updates, turning off fast startup and hibernation, and editing the permissions relating to the DCOM error. I had success with the DCOM permissions edit, but as soon as I used any Windows or other driver updates, it started flagging again.

    edited for clarity...
    Well, if that's the reason then surely the crashes would not extend to restarting my machine no?

    Let me see if I can PM the other gurus here before I decide what to do.....

    Oh BTW my machine is still crashing several times a day right now...
      My System SpecsSystem Spec

  7. #17


    Posts : 7
    Windows 8 Pro


    Not necessarily Andromeda Boy. That is why I brought it up. I do not have a full understanding of the Windows power states, but I do know the coders at MS always have weird-assed dependencies and relationships going on. Because the hybrid shutdown is in play, it is likely something is different with the sleep and restart processes as well. For example, in Windows 8/8.1, you can reboot into safe mode by holding down shift and clicking restart. You could not do that in other versions of Windows to my knowledge. If that was a previous feature, I wish I had known about it.

    Anyway, the purpose of my post was not to give absolute reasons for your PC errors and problems. It was to relate information that may or may not be relevant, but that that is closely related enough that it might help you think of something that may not have otherwise crossed your mind. I find that when I am engaged in the troubleshooting process, it is extremely useful to me to learn all the little tidbits that other people may know. I can then use what I call intuitive thinking to arrive at the solution to a problem, even when I may not be an expert in a particular area, or don't have the same exact issue as the person from whom I gained the small kernel of information that pushed me over the edge to finding a solution.

    Good luck with your issue. Turning off fast start seems to have solved one of mine.
      My System SpecsSystem Spec

  8. #18


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I received a PM from Andromeda Boy requesting my assistance here.

    1) Most BSOD topics take 2 pages to solve. Some take 4 or 5 and still aren't solved
    2) The "spirit of the online communities" is that anyone can post and attempt to help fix things.
    3) The unfortunate part of this is that the many different comments can detract from what the original helper is trying to do. That's why I don't contribute to posts by helpers that I know - I don't want to detract from what they're doing.

    This places me in a delicate situation - both wanting to help the original poster, but not wanting to hamper the efforts of those helpers that are already helping.

    So, I'll make a few comments here, but will try my darndest not to take this thing off in a different direction than Anshad Edavana is taking it.

    1) These devices have issues in Device Manager:
    Bluetooth 控制器 PCI\VEN_1814&DEV_3298&SUBSYS_177210CF&REV_00\4&B96596D&0&01E2 這個裝置的驅動程式尚未安裝。
    PCI 簡單通訊控制器 PCI\VEN_8086&DEV_1E3A&SUBSYS_16EA10CF&REV_04\3&11583659&0&B0 這個裝置的驅動程式尚未安裝。
    Please translate what the characters in RED say. The first device is your Bluetooth, while the second device is most likely the Intel Management Engine software.

    If the devices are disabled, they shouldn't be. Please re-enable them.
    If the devices are having problems, then they need to be uninstalled - and then the latest, Win8.1 compatible drivers should be installed.

    I see from previous posts that you are using a wireless USB device. Why aren't you using the wireless device built into the Fujitsu?
    I do not recommend using wireless USB network devices. Especially in Win7/Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win7/Win8/8.1 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    To test this, remove the wireless USB device and uninstall it's software. If you need internet while testing, move the device closer to the router and use a wired connection.

    This is most likely a networking problem - and the above suggestions are (IMO) the most likely to make a difference.

    Beyond that, please go to the Fujitsu website and update ALL of the drivers for Win8.1 from there: Support and Downloads

    Also, Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    Edit: this device dates from 2006 - probably not a good idea on a Win8.1 system. I have no clue what it is. I'd suggest contacting Fujitsu to see if it's Win8.1 compatible and if it's safe to remove.
    FUJ02B1.sys Wed Nov 1 05:50:43 2006 (45486DF3)
    Fujitsu FUJ02B1 device driver
    http://www.carrona.org/drivers/driver.php?id=FUJ02B1.sys
      My System SpecsSystem Spec

  9. #19


    Hong Kong
    Posts : 10
    Windows 8.1 Pro


    Quote Originally Posted by usasma View Post
    I received a PM from Andromeda Boy requesting my assistance here.

    1) Most BSOD topics take 2 pages to solve. Some take 4 or 5 and still aren't solved
    2) The "spirit of the online communities" is that anyone can post and attempt to help fix things.
    3) The unfortunate part of this is that the many different comments can detract from what the original helper is trying to do. That's why I don't contribute to posts by helpers that I know - I don't want to detract from what they're doing.

    This places me in a delicate situation - both wanting to help the original poster, but not wanting to hamper the efforts of those helpers that are already helping.

    So, I'll make a few comments here, but will try my darndest not to take this thing off in a different direction than Anshad Edavana is taking it.

    1) These devices have issues in Device Manager:
    Bluetooth 控制器 PCI\VEN_1814&DEV_3298&SUBSYS_177210CF&REV_00\4&B96596D&0&01E2 這個裝置的驅動程式尚未安裝。
    PCI 簡單通訊控制器 PCI\VEN_8086&DEV_1E3A&SUBSYS_16EA10CF&REV_04\3&11583659&0&B0 這個裝置的驅動程式尚未安裝。
    Please translate what the characters in RED say. The first device is your Bluetooth, while the second device is most likely the Intel Management Engine software.

    If the devices are disabled, they shouldn't be. Please re-enable them.
    If the devices are having problems, then they need to be uninstalled - and then the latest, Win8.1 compatible drivers should be installed.

    I see from previous posts that you are using a wireless USB device. Why aren't you using the wireless device built into the Fujitsu?
    I do not recommend using wireless USB network devices. Especially in Win7/Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win7/Win8/8.1 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    To test this, remove the wireless USB device and uninstall it's software. If you need internet while testing, move the device closer to the router and use a wired connection.

    This is most likely a networking problem - and the above suggestions are (IMO) the most likely to make a difference.

    Beyond that, please go to the Fujitsu website and update ALL of the drivers for Win8.1 from there: Support and Downloads

    Also, Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    Edit: this device dates from 2006 - probably not a good idea on a Win8.1 system. I have no clue what it is. I'd suggest contacting Fujitsu to see if it's Win8.1 compatible and if it's safe to remove.
    FUJ02B1.sys Wed Nov 1 05:50:43 2006 (45486DF3)
    Fujitsu FUJ02B1 device driver
    http://www.carrona.org/drivers/driver.php?id=FUJ02B1.sys
    Hmm I am sure that I did not said that I was using an USB networking device - in fact on the contradictory I have never used one.

    Regarding the 2 devices - their drivers were not installed at that time (remember that I just did a system refresh and there were one or two devices that I missed out initially), but since then I have re-installed both drivers. I think I have grabbed all the drivers from the Fujitsu drivers update page (Windows 8 x64 version) so I don't think there are any drivers that could be problematic.

    The FUJ02B1.sys driver has just been removed. And attached is the event log file - not sure if it is readable in English though.

    Thanks for the input! Will report back if there are additional crashes.
      My System SpecsSystem Spec

  10. #20


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Don't worry about the wireless USB device - it may have been my mistake.

    Make sure you get the Win8.1 drivers from the Fujitsu site - NOT the Win8 drivers.


    The Windows Search service terminated unexpectedly. It has done this 462 time(s).
    A significant error (as it does this a lot) - but I don't know anything about Windows Search.
    Have you changed any of the search/indexing settings?
      My System SpecsSystem Spec

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BSOD DRIVER_POWER_STATE_FAILURE ntoskrnl.exe in Win8.1
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