Windows 8 and 8.1 Forums

BSOD Crashes When Gaming

  1. #1


    Posts : 1
    8.1 64x

    BSOD Crashes When Gaming


    Hey guys,

    This doesn't always happen, but often enough, when I am gaming, the PC will eventually BSOD. Normally it happened infrequently enough for me not to be bothered, but it has been increasing in occurrences and it is beginning to annoy me. It never happens outside of gaming.

    I believe the event log error is 6008. I ran the diagnostic tool and uploaded the results here.

      My System SpecsSystem Spec

  2. #2


    Posts : 13
    Windows 8 x64-Bit


    same here.
    i also have core version win 8.1 , upgraded from windows store.
    while playing FarCray 3 i got BSOD of intelppm.sys.
    before on win 8 , it works like charm. not a single BSOD ever came before on win8.
    My bad, upgraded to 8.1.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    For starters:
    At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
    Please try these free diagnostics for starters: Initial Hardware Diagnostics
    Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    This device has problems, please remove it and uninstall it's software (I presume that it's a cell phone):
    GT-I9300 USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_ANDROID\7&10C9CB35&0&0000 This device cannot start.
    Feel free to reinstall it with the latest Win8.1 drivers AFTER the system has been stabilized.

    This is probably a video problem (IMO), please:
    - try these diagnostics: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums
    - make sure that you try the video diagnostics here also: Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions (I don't expect any results from this, but I ask for it just in case it's a driver problem): Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Oct 30 15:26:25.788 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\103013-6265-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 17:41:53.414
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd000229a9880, ffffd000229a97d8, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000229a9880, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000229a97d8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  SaintsRowIV.ex
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3293
      BIOS Version                  V1.18
      BIOS Release Date             02/22/2012
      Manufacturer                  MSI
      Product Name                  MS-7673
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Oct 29 21:44:05.014 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\103013-5687-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:44:27.640
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+1a5ae )
    BugCheck 1000007E, {ffffffffc0000005, fffff8000083655e, ffffd00025565368, ffffd00025564b70}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8000083655e, The address that the exception occurred at
    Arg3: ffffd00025565368, Exception Record Address
    Arg4: ffffd00025564b70, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    FAILURE_BUCKET_ID: AV_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3293
      BIOS Version                  V1.18
      BIOS Release Date             02/22/2012
      Manufacturer                  MSI
      Product Name                  MS-7673
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Oct 29 15:35:23.711 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102913-5984-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 17:20:38.336
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+2f0dc )
    BugCheck 139, {3, ffffd000241d1310, ffffd000241d1268, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000241d1310, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000241d1268, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  SaintsRowIV.ex
    FAILURE_BUCKET_ID: 0x139_3_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3293
      BIOS Version                  V1.18
      BIOS Release Date             02/22/2012
      Manufacturer                  MSI
      Product Name                  MS-7673
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Oct 28 22:14:15.083 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102913-6062-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 5:51:38.708
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+1d230 )
    BugCheck 3B, {c0000005, fffff8000165f1e0, ffffd000275704c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8000165f1e0, Address of the instruction which caused the bugcheck
    Arg3: ffffd000275704c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  SaintsRowIV.ex
    FAILURE_BUCKET_ID: 0x3B_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3293
      BIOS Version                  V1.18
      BIOS Release Date             02/22/2012
      Manufacturer                  MSI
      Product Name                  MS-7673
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Oct 28 16:21:51.084 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102813-5828-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 5:39:20.710
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Probably caused by :atikmdag.sys ( atikmdag+d820 )
    BugCheck 3B, {c0000005, fffff80001ace820, ffffd00025a29030, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80001ace820, Address of the instruction which caused the bugcheck
    Arg3: ffffd00025a29030, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  SaintsRowIV.ex
    FAILURE_BUCKET_ID: 0x3B_atikmdag+d820
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3293
      BIOS Version                  V1.18
      BIOS Release Date             02/22/2012
      Manufacturer                  MSI
      Product Name                  MS-7673
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct 27 21:24:20.258 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102813-8812-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 8:33:26.884
    Probably caused by :ntkrnlmp.exe ( nt!KiTryUnwaitThread+32 )
    BugCheck A, {18040, 2, 1, fffff802cc8cb6a2}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000018040, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff802cc8cb6a2, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!KiTryUnwaitThread
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3293
      BIOS Version                  V1.18
      BIOS Release Date             02/22/2012
      Manufacturer                  MSI
      Product Name                  MS-7673
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Oct 30 15:26:25.788 2013 (UTC - 5:00)**************************
    HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    ssudbus.sys                 Wed Aug 14 02:47:42 2013 (520B280E)
    ssudmdm.sys                 Wed Aug 14 02:47:50 2013 (520B2816)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
    ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
    werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
    atikmpag.sys                Tue Sep 10 21:24:43 2013 (522FC65B)
    atikmdag.sys                Tue Sep 10 22:45:14 2013 (522FD93A)
    intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct 27 21:24:20.258 2013 (UTC - 5:00)**************************
    intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
    http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

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