Solved Help With BSOD, (intelppm.sys). Too Much irritating

Arslan

New Member
Messages
13
Hi,
this is my first post here, and i am here with too much expectations. please.

State;
i'v just received Dell Inspiron Ultrabook 15z i7 with win 8 "40days ago".
recently after heard about win8.1 free offer for win8 registered tagged user, i update to win8.1 from store.
after that i first suffer with secureboot watermark,
then rapid start technology error, then nvidia geforce driver issue..,
then with intel's Widi softwares(still unsolved),
and most on unexpected time i always got BSOD "KMODE_EXCEPTION_NOT_HANDELED (intelppm.sys)"
while conneting my android phone, connecting microsoft wireless mouse or even playing far cry 3..
i hate blueScreen errors since using win98.

please help me with intelppm.sys error
right now i am downloading complete drivers pack from dell website.
NOTE:
i also got Windows 8 Recovery Media disk. states:"use this disc to reinstall the operating system on a dell computer"


i cant go with dump files process.
please Help me. :(
 

My Computer

System One

  • OS
    Windows 8 x64-Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15z 5523
    CPU
    Intel Core i7 3517u
    Motherboard
    Dell Inc. 0JRYH9
    Memory
    8 Gb
    Graphics Card(s)
    Dedicated Nvidia GeForce 630M 2Gb
    Screen Resolution
    1366 x 786
    Hard Drives
    WD 500Gb
    Samsung SSD 32Gb
    Mouse
    Microsoft Wireless Mouse
    Internet Speed
    500kb/s
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Just Roll Back to Fresh New Clean Windows 8.
:rolleyes:

AnyOne??
 

My Computer

System One

  • OS
    Windows 8 x64-Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15z 5523
    CPU
    Intel Core i7 3517u
    Motherboard
    Dell Inc. 0JRYH9
    Memory
    8 Gb
    Graphics Card(s)
    Dedicated Nvidia GeForce 630M 2Gb
    Screen Resolution
    1366 x 786
    Hard Drives
    WD 500Gb
    Samsung SSD 32Gb
    Mouse
    Microsoft Wireless Mouse
    Internet Speed
    500kb/s
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Just Roll Back to Fresh New Clean Windows 8.
hello..................... :/
 

My Computer

System One

  • OS
    Windows 8 x64-Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15z 5523
    CPU
    Intel Core i7 3517u
    Motherboard
    Dell Inc. 0JRYH9
    Memory
    8 Gb
    Graphics Card(s)
    Dedicated Nvidia GeForce 630M 2Gb
    Screen Resolution
    1366 x 786
    Hard Drives
    WD 500Gb
    Samsung SSD 32Gb
    Mouse
    Microsoft Wireless Mouse
    Internet Speed
    500kb/s
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Just Roll Back to Fresh New Clean Windows 8.
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!
Also, if you respond to your own post, it makes it look like it's active.
I review posts here from oldest to newest - so responding make your post look newer and delays a response from me.

Please provide this information so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

If you are unable to run the above program, then I'll need these 3 things:

1) Zip up and upload the contents of C:\Windows\Minidump with your next post. If having problems zipping it, copy it to your desktop

2) MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

3) systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

There are fixes for the watermark issue (I'll get it from work today) and we can work on the other issues also.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
right now i am downloading complete drivers pack from dell website.
NOTE:
i also got Windows 8 Recovery Media disk. states:"use this disc to reinstall the operating system on a dell computer"

please Help me. :(

"Followed"
 

My Computer

System One

  • OS
    Windows 8 x64-Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15z 5523
    CPU
    Intel Core i7 3517u
    Motherboard
    Dell Inc. 0JRYH9
    Memory
    8 Gb
    Graphics Card(s)
    Dedicated Nvidia GeForce 630M 2Gb
    Screen Resolution
    1366 x 786
    Hard Drives
    WD 500Gb
    Samsung SSD 32Gb
    Mouse
    Microsoft Wireless Mouse
    Internet Speed
    500kb/s
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Just Roll Back to Fresh New Clean Windows 8.
Arslan - I will need the information from my previous post if I am to help with BSOD issues.
If there are other issues, I may not understand you. Please try telling us your problem again.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
USASMA:

Sir my problem is solved now
problem was with driver.
I reinstall all drivers from start.

and second i refresh my pc with Dell Recovery dvd.
Every Thing is fine now.
:)
 

My Computer

System One

  • OS
    Windows 8 x64-Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15z 5523
    CPU
    Intel Core i7 3517u
    Motherboard
    Dell Inc. 0JRYH9
    Memory
    8 Gb
    Graphics Card(s)
    Dedicated Nvidia GeForce 630M 2Gb
    Screen Resolution
    1366 x 786
    Hard Drives
    WD 500Gb
    Samsung SSD 32Gb
    Mouse
    Microsoft Wireless Mouse
    Internet Speed
    500kb/s
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Just Roll Back to Fresh New Clean Windows 8.
Thank you for letting us know that your problem is fixed!
I am happy that your problems are fixed!
Good luck to you!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Back
Top