Windows 8 and 8.1 Forums


Windows 8 doesn't shut down, instead it restarts

  1. #1


    Posts : 15
    Windows 8

    Windows 8 doesn't shut down, instead it restarts


    Hi there.I'm having some serious problems with my Windows as I cannot shut it down properly. Whenever I click the "shut down" button, the PC powers off for a moment and then just starts up again... I've tried disabling fast boot option in the power settings but that does nothing. Also every time my PC starts it says "Your PC ran into a problem" and some other info about on how it is a "system failure" and how I can send it to Microsoft. It also creates a MEMORY.DMP file in my System32 folder. This is really bugging me and it's happening since I reinstalled my Windows after getting a new motherboard, cpu and ram. Should I try reinstalling my Windows 8 again or is there a simpler solution to this? Also I have the latest version of BIOS and my system specs are:

    Gigabyte GA-970A-D3 rev 3.0
    AMD FX-8320 Black Edition Turbo mode @ 3.7ghz
    2x4GB Kingston HyperX DDR3 @ 1600mhz (it goes a little bit over that since of the turbo mode of my cpu)
    VIA Audio integrated on the mobo
    LC Power LC600H-12 @ 600W

    I also attached the minidump files...

    Thank you in advance!
    -Marko

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 1,034
    Windows 7 x64/ Windows 8.1 x64


    If no wake event is listed then maybe it is refusing to sleep. that is, you request sleep, the system tells the drivers to sleep, one tells the system not to sleep. This would happen if you had a shared multi media device. Last time I had this it was caused by
    the windows media center I installed as a free install with windows 8 pro.
    powercfg.exe /energy and look at the energy-report.html file it generates in your system32 directory. It should indicated what program countermanded the sleep request.
      My System SpecsSystem Spec

  3. #3


    Posts : 15
    Windows 8


    Here, I attached it...
    Can you suggest a fix from this?
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 1,034
    Windows 7 x64/ Windows 8.1 x64


    Issue can be with USB or Ethernet drivers. Now, you have to make the changes in BIOS. Look for USB HIDs. They should not have allow device to wake up the computer option ticked. Check for Ethernet connection as well. Remove the LAN cable (If you are using one) and try to shut down the PC.
      My System SpecsSystem Spec

  5. #5


    Posts : 15
    Windows 8


    I disabled and re-enabled my "Peripherals" in UEFI Bios and it seems that everything works correctly. I also plugged my keyboard and mouse in 2.0 usb port instead of 3.0. We'll see for the rest if everything will work correctly...
    Thanks for your help, much appreciated!
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 1,034
    Windows 7 x64/ Windows 8.1 x64


    You are most welcome. I am glad your issue is resolved.
      My System SpecsSystem Spec

Windows 8 doesn't shut down, instead it restarts
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