Windows 8 and 8.1 Forums

Random BSOD

  1. #1


    Posts : 6
    Windows8.1 64bit

    Random BSOD


    Hi,

    Can you please help me fix the BSOD's I am having lately with WDF01000.sys / nvlddmkm.sys / usbhub.sys etc....
    I have updated all USB & Nvidia drivers. I am currently running on Win8.1 64 bit.

    Much appreciated!
    Last edited by besemZA; 28 Oct 2013 at 05:00.

      My System SpecsSystem Spec

  2. #2


    Hi

    All the crash dumps shows different stop codes and almost all of them blames memory_corruptiond as the reason behind the crashes.

    Code:
    BugCheck 1E, {ffffffffc000001d, fffff80000274cb0, fffff800a3362a80, f}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    Please follow the below steps.

    1. If you recently added any new modules, remove them and test.

    2. Enter BIOS setup and load default values to revert any intentional or non intentional changes made to the voltage, frequency or timing values of memory modules.

    3. Stress test the modules to find failing one. Please read instructions from the below link carefully.

    RAM - Test with Memtest86+ - Windows 7 Help Forums

    You should run at least eight passes with the memtest program for an accurate result.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows8.1 64bit


    Thank you! I will give it bash!
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Windows8.1 64bit


    Hi - I have done steps 2 & 3 above. The memory modules are about a year old, so I did not remove them. I have loaded the default BIOS values and ran 15 passes with memtest and no errors.
    I am still getting BSOD's though - although it went away for about a week after I reloaded Nvidia (graphics only - not the audio) and Motherboard drivers (chipset & audio). Can you please have a look again? I have attached my latest minidump. Thank you!
      My System SpecsSystem Spec

  5. #5


    Hi

    As with the old dumps, new dumps also shows bugcheck 1E and blames "Win32k.sys" as the reason for cause.

    Code:
    BugCheck 1E, {ffffffffc0000005, fffff80000386e0b, 0, ffffffffffffffff}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    "Win32k.sys" is the part of Windows executive that interacts with the graphic hardware. If we inspect the raw call stack of the thread which is crashed, we can see display driver is being called.

    Code:
    fffff800`fa1a0e48  fffff800`01bc1b2bUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0xc7b2b
    
    fffff800`fa1a16e8  fffff800`01b92422 nvlddmkm+0x98422
    fffff800`fa1a16f0  00000000`00000001
    fffff800`fa1a16f8  fffff800`00000000 CI!_guard_check_icall_fptr <PERF> (CI+0x0)
    fffff800`fa1a1700  ffffe000`10e9cb88
    fffff800`fa1a1708  ffffe000`00caca40
    fffff800`fa1a1710  00000000`00000000
    fffff800`fa1a1718  fffff800`014e5d08 dxgkrnl!DpGlobals+0x348
    fffff800`fa1a1720  00000000`00000002
    fffff800`fa1a1728  fffff800`01bf2f87 nvlddmkm+0xf8f87

    Currently installed version of display driver seems to be the latest.

    Code:
    Loaded symbol image file: nvlddmkm.sys    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Wed Oct 23 11:51:50 2013 (52676AFE)
    This new version of the driver is reported as buggy multiple times. So it is better to downgrade the driver to a known stable version until Nvidia releases a stable update. Please follow the below steps.

    1. Uninstall Currently installed Nvidia driver and components completely from "Control Panel--> Programs".

    While uninstalling, remove components like 3DVision, Physx, etc first and Display driver at last. Otherwise the driver won't be uninstalled properly.

    2. Download and install the below version of display driver.

    NVIDIA DRIVERS GeForce 314.22 Driver WHQL

    It's a bit old but so far the less problematic version. While installing, choose "Custom" and deselect everything except "Nvidia Display driver" and "Physx". Also tick mark "Perform a clean installation option".



    3. Update system BIOS.

    Current version of BIOS is pre "Win 8" so you should update to the latest version for full "Win 8" compatibility.

    http://download.gigabyte.us/FileList...1ma-d3v_f6.exe


    Currently i am at work and will post the full list of drivers which need to be updated once i get back.
      My System SpecsSystem Spec

  6. #6


    Hi

    You should also update your Logitech Keyboard/Mouse driver. It seems to be a little outdated.

    Code:
    
    LGBusEnum.sys               Tue Nov 24 07:06:48 2009 (4B0B38B0)
    Logitech Keyboard
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
     
    WmXlCore.sys                Wed Apr 28 01:39:26 2010 (4BD74476)
    Logitech WingMan Translation Driver
    http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys
    Logitech Support - Downloads, Manuals, FAQs & More

    Update to the latest version of Intel Chipset also.

    https://downloadcenter.intel.com/con...lation+Utility
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows8.1 64bit


    Thanks mate - I will let you know how I go.
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows8.1 64bit


    Hi, I have done the above except for the Logitech driver bit. I use an Xbox controller and Gigabyte keyboard. The only Logitech product I use is a G930 headset. I used to have a Logitech Cordless Rumblepad 2 before, but haven't used it in a while and are not planning on using it anymore. Should I update the Logitech drivers anyway?
      My System SpecsSystem Spec

  9. #9


    Hi

    If you are not using it, please uninstall the drivers. Those drivers are actually Windows 7 versions so may create compatibility issues.

    Here is the download link to update your Logitech headset driver : Support + Downloads: Wireless Gaming Headset G930 - Logitech

    Make sure to download the 64 bit version.

    Edit:

    Direct download link to the 64bit Windows 8 version : http://logitech-sjca.navisite.net/we...4_Logitech.exe
      My System SpecsSystem Spec

  10. #10


    Sorry to come off topic but it's very nice to see people so much eager to help and informative like anshad Edavana.
    Really thanks man
      My System SpecsSystem Spec

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