Hi
As with the old dumps, new dumps also shows
bugcheck 1E and blames
"Win32k.sys" as the reason for cause.
Code:
BugCheck 1E, {ffffffffc0000005, fffff80000386e0b, 0, ffffffffffffffff}
*** WARNING: Unable to verify timestamp for [COLOR=#ff0000][B]win32k.sys[/B][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
"Win32k.sys" is the part of Windows executive that interacts with the graphic hardware. If we inspect the raw call stack of the thread which is crashed, we can see display driver is being called.
Code:
fffff800`fa1a0e48 fffff800`01bc1b2bUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for [COLOR=#ff0000][B]nvlddmkm.sys[/B][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
nvlddmkm+0xc7b2b
fffff800`fa1a16e8 fffff800`01b92422 [COLOR=#ff0000][B]nvlddmkm+0x98422[/B][/COLOR]
fffff800`fa1a16f0 00000000`00000001
fffff800`fa1a16f8 fffff800`00000000 CI!_guard_check_icall_fptr <PERF> (CI+0x0)
fffff800`fa1a1700 ffffe000`10e9cb88
fffff800`fa1a1708 ffffe000`00caca40
fffff800`fa1a1710 00000000`00000000
fffff800`fa1a1718 fffff800`014e5d08 dxgkrnl!DpGlobals+0x348
fffff800`fa1a1720 00000000`00000002
fffff800`fa1a1728 fffff800`01bf2f87 [COLOR=#ff0000][B]nvlddmkm+0xf8f87[/B][/COLOR]
Currently installed version of display driver seems to be the latest.
Code:
Loaded symbol image file: nvlddmkm.sys Image path: \SystemRoot\system32\DRIVERS\[COLOR=#ff0000][B]nvlddmkm.sys[/B][/COLOR]
Image name: nvlddmkm.sys
Timestamp: Wed Oct 23 11:51:50 2013 (52676AFE)
This new version of the driver is reported as buggy multiple times. So it is better to downgrade the driver to a known stable version until Nvidia releases a stable update. Please follow the below steps.
1. Uninstall Currently installed Nvidia driver and components completely from
"Control Panel--> Programs".
While uninstalling, remove components like
3DVision, Physx, etc first and
Display driver at last. Otherwise the driver won't be uninstalled properly.
2. Download and install the below version of display driver.
NVIDIA DRIVERS GeForce 314.22 Driver WHQL
It's a bit old but so far the less problematic version. While installing, choose
"Custom" and deselect everything except
"Nvidia Display driver" and
"Physx". Also tick mark
"Perform a clean installation option".
3. Update system BIOS.
Current version of BIOS is pre "Win 8" so you should update to the latest version for full "Win 8" compatibility.
http://download.gigabyte.us/FileList/BIOS/mb_bios_ga-h61ma-d3v_f6.exe
Currently i am at work and will post the full list of drivers which need to be updated once i get back.