Windows 8 and 8.1 Forums


BSOD on new laptop (Windows 8.1)

  1. #1


    Posts : 10
    Windows 8.1

    BSOD on new laptop (Windows 8.1)


    First of all sorry for my English

    I have a laptop 3 months old, updated to 8.1
    I got some BSODs. Some with error message BAD_POOL_HIDER and others with KERNEL_DATA INPAGE error.
    Besides that, it hangs/freezes manytimes for some seconds (20"-60").

    If I'm not wrong, the problem is caused by ntoskrnl.exe
    Driver Verifier Dump file is also attached.

    Any help would be aprriciated
    Last edited by Addie; 25 Oct 2013 at 11:42.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    1) Start with the free diagnostics located at Initial Hardware Diagnostics At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
    2) Ensure that you have ALL Windows Updates This fixes the majority of Windows problems.

    Just FYI:
    In most cases I look for errors in this order (although when scanning reports it can be in any order):
    - 3rd party drivers (usually the cause of over 90% of BSOD's)
    - hardware problems (usually the cause of less than 10% of BSOD's)
    - Windows problems (usually the cause of less than 1% of BSOD's - but I think this number is significantly affected by asking to have Windows fully updated)
    Only 598 mB of available physical memory. Please add more RAM to your system. While waiting to add RAM, please disable all unnecessary startup items and only run 1 program at a time.

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    These devices are having problems:
    Virtual Bluetooth Support BTHENUM\{CBECAB40-A2C8-4AB3-ADC1-DE0FE95D8600}_LOCALMFG&0000\8&27D0921B&0&000000000000_00000000 This device is not working properly because Windows cannot load the drivers required for this device.
    Bluetooth LWFLT Device BTHENUM\{DD533152-01F4-435C-ABFE-984BC21A2A65}_LOCALMFG&0000\8&27D0921B&0&000000000000_00000000 This device is not working properly because Windows cannot load the drivers required for this device.
    Please install the latest, Win8.1 compatible drivers for these devices.

    You have both Avast and Avira installed. Please remove both, then ensure that Windows Defender and the Windows Firewall are enabled. Then test to see if that stops the BSOD's.

    There is no indication that either of these are Driver Verifier enabled memory dumps. If verifier was running, then this is an indication that the drivers that you were testing for were not affected by Driver Verifier. What method did you use to run Driver Verifier?

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    GEARAspiWDM.sys Mon Aug 7 13:11:19 2006 (44D77437)
    CD-ROM Class Filter Driver by Gear Software.[br]Also comes with iTunes - MUST BE UPDATED!!!
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Oct 25 09:27:35.125 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102513-19140-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:10:35.984
    Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+fbd )
    BugCheck 19, {d, ffffe000001506f0, ffffc0000107cb60, d73b26ea13bfc010}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffe000001506f0
    Arg3: ffffc0000107cb60
    Arg4: d73b26ea13bfc010
    BUGCHECK_STR:  0x19_d
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x19_d_nt!ExDeferredFreePool
    CPUID:        "Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  K56CM.207
      BIOS Release Date             09/19/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  K56CM
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct 24 14:38:07.669 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102413-24265-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:3 days 5:28:27.527
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+601f )
    BugCheck 7A, {4, 0, ffffe0000e334420, 912df4}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: ffffe0000e334420, current process (virtual address for lock type 3, or PTE)
    Arg4: 0000000000912df4, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  K56CM.207
      BIOS Release Date             09/19/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  K56CM
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Oct 25 09:27:35.125 2013 (UTC - 4:00)**************************
    GEARAspiWDM.sys             Mon Aug  7 13:11:19 2006 (44D77437)
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
    excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
    RtsBaStor.sys               Wed Jun 13 06:09:02 2012 (4FD866BE)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    btath_hcrp.sys              Thu Jun 21 01:23:29 2012 (4FE2AFD1)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
    iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
    irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
    DptfManager.sys             Fri Jul 13 19:46:44 2012 (5000B364)
    DptfDevDram.sys             Fri Jul 13 19:47:22 2012 (5000B38A)
    DptfDevGen.sys              Fri Jul 13 19:47:46 2012 (5000B3A2)
    DptfDevFan.sys              Fri Jul 13 19:48:07 2012 (5000B3B7)
    DptfDevPch.sys              Fri Jul 13 19:48:46 2012 (5000B3DE)
    DptfDevProc.sys             Fri Jul 13 19:49:52 2012 (5000B420)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    btfilter.sys                Thu Sep 13 03:13:45 2012 (505187A9)
    RTKVHD64.sys                Tue Oct 16 07:33:15 2012 (507D45FB)
    AsusTP.sys                  Mon Oct 29 14:23:54 2012 (508EC9BA)
    avkmgr.sys                  Fri Feb 22 04:33:49 2013 (51273B7D)
    avipbb.sys                  Tue Jul  2 09:35:44 2013 (51D2D730)
    avnetflt.sys                Mon Jul 15 04:28:32 2013 (51E3B2B0)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    athw8x.sys                  Wed Aug  7 23:41:36 2013 (52031370)
    Rt630x64.sys                Thu Aug 15 02:23:59 2013 (520C73FF)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
    ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
    werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
    avgntflt.sys                Thu Aug 22 11:51:38 2013 (5216338A)
    nvlddmkm.sys                Thu Aug 29 17:39:12 2013 (521FBF80)
    nvpciflt.sys                Thu Aug 29 17:39:37 2013 (521FBF99)
    igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
    intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
    aswRvrt.sys                 Fri Oct  4 03:48:58 2013 (524E72EA)
    aswVmm.sys                  Fri Oct  4 03:49:05 2013 (524E72F1)
    AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
    aswRdr2.sys                 Fri Oct 11 07:11:37 2013 (5257DCE9)
    aswSP.sys                   Fri Oct 11 07:12:33 2013 (5257DD21)
    aswMonFlt.sys               Mon Oct 14 13:00:01 2013 (525C2311)
    aswFsBlk.sys                Mon Oct 14 13:00:06 2013 (525C2316)
    aswSnx.sys                  Mon Oct 14 13:01:10 2013 (525C2356)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct 24 14:38:07.669 2013 (UTC - 4:00)**************************
    kibagfmc.SYS                Fri Oct 11 07:12:33 2013 (5257DD21)
    
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=excsd.sys
    http://www.carrona.org/drivers/driver.php?id=excfs.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
    DptfManager.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevDram.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevPch.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevProc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
    http://www.carrona.org/drivers/driver.php?id=avipbb.sys
    avnetflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    kibagfmc.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8.1


    What method did you use to run Driver Verifier?
    I enabled it through CMD and then restarted the Laptop.
    Then a BSOD appeared showing a Driver_Verifier_Violation


    Please update these older drivers
    I updated these drivers and the randomlyHanging/Freezing Problem seems to have gone..I also uninstalled Avira and Avast (although i don't think that antivirus caused the problem)

    I have also updated both SSD software and Bluethooth Driver
    Now I have to run the Diagnostics
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I don't see anything else in the reports you've uploaded.

    Let's just wait and see if there are any further BSOD's. If there are, please either generate a new set of reports - or just zip up and upload the contents of the C:\Windows\Minidump directory (you may have to copy it to your desktop in order to zip it up).
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8.1


    No BSODs more...Marked as solved
    Some hangs only..Do you think that is caused by the low(for windows 8) capacity of RAM(4 GB)?
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Let's have a look for hangs with this:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8.1


    i get this error message:
    The system cannot find the file specified
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    To open Event Viewer:
    - right click in the very lower left corner of your screen. This will reveal the "Power User" menu
    - then select "Event Viewer" from there.
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    Windows 8.1


    I had to delete a key from Registry to be able to save the evtx file. So here is the file.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    What key did you delete? Where did you get the information to delete this key. Please provide a link so we can have a look at it.

    There are many, many disk errors in the Admin log. These can cause hangs as the system searches to be sure that the data isn't corrupted and that it has the correct data. Please run this free hard drive diagnostic: Hard Drive Diagnostic Procedure
    Let us know the results and we can move on from there.
      My System SpecsSystem Spec

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