Windows 8 and 8.1 Forums


BSOD on new laptop (Windows 8.1)

  1. #11


    Posts : 10
    Windows 8.1


    Link for the Event Viewer solution:
    Error in Event Viewer (DxpTaskRingtone) after upgrading to - Microsoft Community


    I have a Seagate HDD but i could not run the Test. I run the SeaTools for DOS but when it Starts it can't detect my driver!

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are 2 ways around the Seagate problem - the easiest is to run Seagate Seatools for Windows.
    Download/install it and have it run from there.
      My System SpecsSystem Spec

  3. #13


    Posts : 10
    Windows 8.1


    This is what i get when i run Windows Tool
    Dos Tool can not detect any HDD
    Any Solution? I try to find something but no luck
    Attachment 31387

    EDIT: SOVLED! I had to disable AHCI (by switching to IDE) in Bios to detect "Sea Tool For DOS" my Hard Drive.
    I will post the log file later
    Last edited by Addie; 08 Nov 2013 at 19:40.
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This is an indication that the hard drive is dead/dying.
    Running Seatools for DOS may fixe it - or it may not
    Depending on what it fixes, it may render your system unbootable - so be prepared to restore (backups, recovery disks, etc)

    At work we don't even bother with the suggested repairs - we just replace the hard drive with a new one.
    There's no telling when/how long it will be until the next time it starts to act up on your again.
    Good luck!
      My System SpecsSystem Spec

  5. #15


    Posts : 10
    Windows 8.1


    I can't find the log file since DOS Tool doesn't save it. But i ran again a full long Test in Seatoos for Windows and now it passed. Before the Dos Tool Repair it failed with the message above.
    I hope it fixed the "hangs".
    I will monitor the Event Viewer for Disk Errors. If they will continue to exist i will contact the manufactor since I'm in warranty.

    P.S: Any other software to test HDD health?
      My System SpecsSystem Spec

  6. #16


    Posts : 5,139
    Win8.1Pro - Finally!!!


    As this is a Seagate drive, the best tool is the one from Seagate
    Beyond that, you can use HDTune in Windows as a monitoring utility for the drive.

    Good luck!

    PS - BTW, your solution for the regedit to save the Admin Event Log has helped another user. Thanks! +1 rep!
      My System SpecsSystem Spec

  7. #17


    Posts : 10
    Windows 8.1


    You are welcome!
    Do you believe i should change the Hard Drive? A fresh windows 8 install will restore the health of HDD ?
    Last edited by Addie; 09 Nov 2013 at 13:06.
      My System SpecsSystem Spec

  8. #18


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Now that you've run the repair and reinstalled Windows, I'd just keep an eye on it to see if it continues to be error-free.
    The next time errors pop up - I'd definitely replace the drive then.
      My System SpecsSystem Spec

  9. #19


    Posts : 10
    Windows 8.1


    Can someone check my Event Log and the Dump Files for any critical erros? Thank you!

    p.s I don't have any problems except from that sometimes windows doesn't run smoothly. maybe it is a RAM issue.
      My System SpecsSystem Spec

  10. #20


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I only check the systeminfo.txt, msinfo32.nfo, and any memory dump files in the uploaded reports.
    There were no memory dumps in the uploaded reports, so I couldn't/didn't check them.
    I found nothing of significance (IMO) in the systeminfo.txt report

    I found this in the msinfo32.nfo report:
    These 2 devices have problems in Device Manager:
    Virtual Bluetooth Support BTHENUM\{CBECAB40-A2C8-4AB3-ADC1-DE0FE95D8600}_LOCALMFG&0000\8&27D0921B&0&000000000000_00000000 This device is not working properly because Windows cannot load the drivers required for this device.

    Bluetooth LWFLT Device BTHENUM\{DD533152-01F4-435C-ABFE-984BC21A2A65}_LOCALMFG&0000\8&27D0921B&0&000000000000_00000000 This device is not working properly because Windows cannot load the drivers required for this device.
    Please uninstall the devices, then download/install the latest, Win8.1 compatible version of the bluetooth drivers for these devices.

    If found this in the Admin Event Viewer log:
    About 18 instances of this error over the last 24 hours (the bolding is mine):
    LiveComm (2844) C:\Users\AddieDJ\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState \LiveComm\8a0c07877e805658\120712-0049\: A request to read from the file "C:\Users\AddieDJ\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalStat e\LiveComm\8a0c07877e805658\120712-0049\DBStore\livecomm.edb" at offset 26279936 (0x0000000001910000) for 8192 (0x00002000) bytes has not completed for 36 second(s). This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.
    As you have had previous problems with the hard drive - I'd suspect that this is the most likely cause. Please run the Seagate SeaTools tests again.
      My System SpecsSystem Spec

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