Windows 8 and 8.1 Forums

Video Driver Problem

  1. #1


    Posts : 33
    Windows 7 SP1 x64

    Video Driver Problem


    My Dell Inspiron N5010R has a Intel HD Graphics card. I haven't had any problems with it until a couple of days ago. I have been running the Windows 8 DP since September without any issues.

    So the problem is the screen suddenly goes black for a few seconds before it automatically recovers. In the notification area a tooltip is shown which says there was a problem with the video driver.

    Now, I have the latest driver installed and no such error had been occurring for over 2 months of Windows 8 usage. What could be the reason for this?

    My guess is the GPU is overheating. Could that be a possible reason? I don't know too much about hardware.





    Source
    Windows
    Summary
    Video hardware error
    Date
    26-Nov-11 4:36 PM
    Status
    Not reported
    Description
    A problem with your video hardware caused Windows to stop working correctly.
    Problem signature
    Problem Event Name: LiveKernelEvent
    OS Version: 6.2.8102.2.0.0.256.74
    Locale ID: 1033
    Files that help describe the problem
    WD-20111126-1636.dmp
    sysdata.xml
    WERInternalMetadata.xml
    Extra information about the problem
    BCCode: 117
    BCP1: FFFFFA8008BAD4D0
    BCP2: FFFFF88003AB1530
    BCP3: 0000000000000000
    BCP4: 00000000000007F4
    OS Version: 6_2_8102
    Service Pack: 0_0
    Product: 256_1
    Last edited by Brink; 12 Jan 2012 at 09:47. Reason: merged

      My System SpecsSystem Spec

  2. #2


    Attach the files WD-20111126-1636.dmp, sysdata.xml, WERInternalMetadata.xml so that the experts here (not me) can help you
      My System SpecsSystem Spec

  3. #3


    Posts : 33
    Windows 7 SP1 x64


    Quote Originally Posted by vrosa View Post
    Attach the files WD-20111126-1636.dmp, sysdata.xml, WERInternalMetadata.xml so that the experts here (not me) can help you :)
    I wish I had done that at the time of posting the problem :(

    Unfortunately, I can't find any reports in the Reliability History any more. I have installed and uninstalled several drivers, and also upgraded the BIOS in the mean time. So, in the process something might have happened to the Reliability History logs.

    Anyway, after having updated the BIOS (5 hours earlier) I haven't so far encountered the above-mentioned error. If and when I do get another crash, I will attach the relevant files.
      My System SpecsSystem Spec

  4. #4


    Good to know it's working now
      My System SpecsSystem Spec

  5. #5


    Quote Originally Posted by pezzonovante View Post
    Quote Originally Posted by vrosa View Post
    Attach the files WD-20111126-1636.dmp, sysdata.xml, WERInternalMetadata.xml so that the experts here (not me) can help you
    I wish I had done that at the time of posting the problem

    Unfortunately, I can't find any reports in the Reliability History any more. I have installed and uninstalled several drivers, and also upgraded the BIOS in the mean time. So, in the process something might have happened to the Reliability History logs.

    Anyway, after having updated the BIOS (5 hours earlier) I haven't so far encountered the above-mentioned error. If and when I do get another crash, I will attach the relevant files.
    FYI
    Your previous issues were video related and was called BC 116/7

    "It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

    As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

    If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating.

    Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

    Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

    If so, it might be as simple as dust buildup and subsequently inadequate cooling.

    I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help
    STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Forums
      My System SpecsSystem Spec

  6. #6


    Posts : 33
    Windows 7 SP1 x64


    Unfortunately, after having no trouble for about one and a half months, I'm getting this error once again since yesterday. The problem is exactly the same. I have now attached the error files in this zip file: Attachment 3044.

    I have run sfc.exe /scannow but no problems were found. Any help will be much appreciated.

    Attachment 3044
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by pezzonovante View Post
    Unfortunately, after having no trouble for about one and a half months, I'm getting this error once again since yesterday. The problem is exactly the same. I have now attached the error files in this zip file: Attachment 3044.

    I have run sfc.exe /scannow but no problems were found. Any help will be much appreciated.

    Attachment 3044
    Still the same as before. An sfc wont do you any good because it is video related.
      My System SpecsSystem Spec

  8. #8


    Posts : 33
    Windows 7 SP1 x64


    Quote Originally Posted by zigzag3143 View Post
    Still the same as before. An sfc wont do you any good because it is video related.
    I went through the link you provided in the previous post. But, to be honest, that was a bit overwhelming. Can you suggest how I can find out if the problem is hardware-related, buggy software/driver related or a compatibility issue with Windows 8?

    By the way, this is a laptop. So if the graphics card is faulty, that can't be replaced -- am I right?
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by pezzonovante View Post
    Quote Originally Posted by zigzag3143 View Post
    Still the same as before. An sfc wont do you any good because it is video related.
    I went through the link you provided in the previous post. But, to be honest, that was a bit overwhelming. Can you suggest how I can find out if the problem is hardware-related, buggy software/driver related or a compatibility issue with Windows 8?

    By the way, this is a laptop. So if the graphics card is faulty, that can't be replaced -- am I right?
    Usually if it is a laptop and there is no video card it cant be replaced. If there is a card it might be possible but is expensive.

    System specs?

    Cant tell if it is software or hardware without the dmp files
      My System SpecsSystem Spec

  10. #10


    Posts : 33
    Windows 7 SP1 x64


    Quote Originally Posted by zigzag3143 View Post
    Quote Originally Posted by pezzonovante View Post
    Quote Originally Posted by zigzag3143 View Post
    Still the same as before. An sfc wont do you any good because it is video related.
    I went through the link you provided in the previous post. But, to be honest, that was a bit overwhelming. Can you suggest how I can find out if the problem is hardware-related, buggy software/driver related or a compatibility issue with Windows 8?

    By the way, this is a laptop. So if the graphics card is faulty, that can't be replaced -- am I right?
    Usually if it is a laptop and there is no video card it cant be replaced. If there is a card it might be possible but is expensive.

    System specs?

    Cant tell if it is software or hardware without the dmp files
    That's bad news for me then. Because the laptop came with built-in GPU.
    It's a Dell Inspiron N5010 laptop. Core i5 processor and 4GB RAM.

    I attached the *.dmp files in the previous post. The zip file contains the *.dmp file and 2 other files related to this error.
      My System SpecsSystem Spec

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