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BSOD SYSTEM_SERVICE_EXCEPTION (win32k.sys)

  1. #1


    Posts : 20
    Windows 8 64bit

    BSOD SYSTEM_SERVICE_EXCEPTION (win32k.sys)


    Every 2 weeks or so, my computer has been completely locking up, the mouse cursor not moving and everything locked up. But just now, i have experienced a BSOD in which i've uploaded as a zip in the attachments.
    Help would be appreciated

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    You have to install drivers for these devices:
    Not Available PCI\VEN_8086&DEV_8C3A&SUBSYS_1C3A1458&REV_04\3&11583659&0&B0 The drivers for this device are not installed.

    GT-I9100 USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_ANDROID\6&1FDE3794&0&0000 This device cannot start.

    Not Available ROOT\SYSTEM\0001 The drivers for this device are not installed.
    They are (most likely):
    - Intel Management Engine
    - Samsung Android Phone
    - the last one "may" be your Consumer IR device

    Remove (uninstall) Gigabyte Easy Saver. Also uninstall Gigabyte Easy Tune (ET6) if installed. Both are known to cause BSOD's

    The driver for your Acronis program dates from 2011 - make sure that it is Win8.1 compatible or remove it.

    MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install it immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Remove GIGABYTE On/Off Charge driver - it has been known to cause BSOD's on some Windows systems.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    LGPBTDD.sys Wed Jul 1 14:47:52 2009 (4A4BAF58)
    Logitech GamePanel Software
    http://www.carrona.org/drivers/driver.php?id=LGPBTDD.sys

    npf.sys Tue Oct 20 14:00:19 2009 (4ADDFAB3)
    NetGroup Packet Filter Driver, part of the WinPcap packet capture library
    http://www.carrona.org/drivers/driver.php?id=npf.sys

    ALSysIO64.sys Sat Jul 9 20:27:45 2011 (4E18F201)
    Core Temp - CPU temperature monitor
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Oct 23 15:39:27.612 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102313-4546-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 2:56:40.234
    Probably caused by :win32k.sys ( win32k!memset+12a )
    BugCheck 3B, {c0000005, fffff960000c6b6a, ffffd00027f8de20, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960000c6b6a, Address of the instruction which caused the bugcheck
    Arg3: ffffd00027f8de20, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  raptr.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!memset
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  F7
      BIOS Release Date             08/03/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87X-UD3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Oct 23 15:39:27.612 2013 (UTC - 4:00)**************************
    gdrv.sys                    Thu Mar 12 23:22:29 2009 (49B9D175)
    LGPBTDD.sys                 Wed Jul  1 14:47:52 2009 (4A4BAF58)
    npf.sys                     Tue Oct 20 14:00:19 2009 (4ADDFAB3)
    ALSysIO64.sys               Sat Jul  9 20:27:45 2011 (4E18F201)
    afcdp.sys                   Wed Jul 20 10:46:03 2011 (4E26EA2B)
    RTCore64.sys                Tue Sep  6 08:24:50 2011 (4E661112)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
    mvxxmm.sys                  Thu Jan 24 02:43:49 2013 (5100E635)
    mvs91xx.sys                 Thu Jan 24 02:44:05 2013 (5100E645)
    AppleCharger.sys            Mon Feb 18 23:17:09 2013 (5122FCC5)
    sthid.sys                   Tue Feb 19 00:34:44 2013 (51230EF4)
    e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
    tib.sys                     Wed Mar 20 05:00:38 2013 (51497AB6)
    UsbCharger.sys              Tue Mar 26 21:49:12 2013 (51525018)
    fltsrv.sys                  Mon May 13 05:40:09 2013 (5190B4F9)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    ssudbus.sys                 Wed Aug 14 02:47:42 2013 (520B280E)
    ssudmdm.sys                 Wed Aug 14 02:47:50 2013 (520B2816)
    snapman.sys                 Wed Aug 14 08:17:26 2013 (520B7556)
    nvvad64v.sys                Tue Aug 20 07:29:10 2013 (52135306)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
    ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
    werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    RTKVHD64.sys                Tue Sep 10 09:37:35 2013 (522F209F)
    rzudd.sys                   Fri Sep 13 01:46:30 2013 (5232A6B6)
    LcUvcUpper.sys              Tue Sep 17 14:52:50 2013 (5238A502)
    intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    aswRvrt.sys                 Fri Oct  4 03:48:58 2013 (524E72EA)
    aswVmm.sys                  Fri Oct  4 03:49:05 2013 (524E72F1)
    aswRdr2.sys                 Fri Oct 11 07:11:37 2013 (5257DCE9)
    aswSP.sys                   Fri Oct 11 07:12:33 2013 (5257DD21)
    aswMonFlt.sys               Mon Oct 14 13:00:01 2013 (525C2311)
    aswFsBlk.sys                Mon Oct 14 13:00:06 2013 (525C2316)
    aswSnx.sys                  Mon Oct 14 13:01:10 2013 (525C2356)
    nvlddmkm.sys                Tue Oct 15 16:27:18 2013 (525DA526)
    nvstusb.sys                 Tue Oct 15 17:48:30 2013 (525DB82E)
    
    http://www.carrona.org/drivers/driver.php?id=gdrv.sys
    http://www.carrona.org/drivers/driver.php?id=LGPBTDD.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
    http://www.carrona.org/drivers/driver.php?id=afcdp.sys
    http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
    http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
    sthid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
    tib.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    UsbCharger.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
    http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
    http://www.carrona.org/drivers/driver.php?id=snapman.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    LcUvcUpper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvstusb.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 20
    Windows 8 64bit


    I'm still bluescreening (With the zip attached) Even when i installed a fresh copy of winodws 8. This issue started when i installed 8.1 so i though that was conflicting. This is a brand new machine, apart from the PSU and RAM, so i have a sneaky feeling it's the ram, i' have 4 sticks of two gigabyes, 2 of the same and the other 2 slightly differe.t I've taken out two sticks and i'll see how it goes. This is getting annoying!
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Try this free memory diagnostic: Memory Diagnostics
    If you have difficulty booting to the disc, please post back for a discussion about Secure Boot and CSM/Legacy modes

    Only 28 Windows Updates installed. Most systems have 100 - 150 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    These devices have problems:
    SM Bus Controller PCI\VEN_8086&DEV_8C22&SUBSYS_50011458&REV_04\3&11583659&0&FB The drivers for this device are not installed.

    PlayStation(R)Vita USB\VID_054C&PID_04E4\03274195194118016 43

    SAMSUNG Mobile MTP Device USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_ANDROID\6&1FDE3794&0&0000 This device cannot work properly until you restart your computer.
    Remove the Playstation and the Samsung devices (and ensure that their software is removed also). Install the latest, Win8 compatible chipset drivers for your motherboard/system from the manufacturer's website or the Intel Download Center ( http://downloadcenter.intel.com )

    This is an error related to networking - so we must rule out the networking software/drivers before we reach any conclusions about hardware vs software.

    Please remove the Logitech software - particularly the GamePanel software (as it was present in the previous dumps), but be sure to remove all of it as it dates from 2009.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Oct 25 12:48:20.805 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102513-5171-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 1:22:00.408
    Probably caused by :ndis.sys ( ndis!ndisQueueDpcWorkItem+13d )
    BugCheck A, {10000028, 2, 1, fffff801c811fc63}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000010000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff801c811fc63, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_ndis!ndisQueueDpcWorkItem
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3400
      BIOS Version                  F7
      BIOS Release Date             08/03/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87X-UD3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Oct 25 12:48:20.805 2013 (UTC - 4:00)**************************
    LGPBTDD.sys                 Wed Jul  1 14:47:52 2009 (4A4BAF58)
    LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    e1d63x64.sys                Wed Jan 23 11:39:53 2013 (51001259)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    ssudbus.sys                 Wed Aug 14 02:47:42 2013 (520B280E)
    ssudmdm.sys                 Wed Aug 14 02:47:50 2013 (520B2816)
    nvvad64v.sys                Tue Aug 20 07:29:10 2013 (52135306)
    RTKVHD64.sys                Tue Sep 10 09:37:35 2013 (522F209F)
    aswRvrt.sys                 Fri Oct  4 03:48:58 2013 (524E72EA)
    aswVmm.sys                  Fri Oct  4 03:49:05 2013 (524E72F1)
    aswRdr2.sys                 Fri Oct 11 07:11:37 2013 (5257DCE9)
    aswSP.sys                   Fri Oct 11 07:12:33 2013 (5257DD21)
    aswMonFlt.sys               Mon Oct 14 13:00:01 2013 (525C2311)
    aswFsBlk.sys                Mon Oct 14 13:00:06 2013 (525C2316)
    aswSnx.sys                  Mon Oct 14 13:01:10 2013 (525C2356)
    nvlddmkm.sys                Tue Oct 15 16:27:18 2013 (525DA526)
    
    http://www.carrona.org/drivers/driver.php?id=LGPBTDD.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=e1d63x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
    http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

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