Windows 8 and 8.1 Forums


First Time Crash while running Warcraft III

  1. #1


    Posts : 7
    Windows 8

    First Time Crash while running Warcraft III


    After I opened Garena Plus and started Warcraft 3 Frozen Throne it crashed

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Back a couple of years ago there was a BSOD problem with Garena. Haven't seen it recently - but let's see what the dumps turn up.

    Please provide this extra info:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    The dump blames safedrv.sys - a component of the Garena program, and it dates from 2010.
    I'd suggest immediately updating it to the latest, Win8 compatible version.

    Post back with any further memory dumps after you've updated Garena.

    Good luck!

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    safedrv.sys Mon Oct 25 01:12:57 2010 (4CC511D9)
    Garena Update - World of Warcraft
    http://www.carrona.org/drivers/driver.php?id=safedrv.sys

    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Oct 22 22:14:06.937 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102213-20765-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 6:10:37.983
    *** WARNING: Unable to verify timestamp for safedrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for safedrv.sys
    Probably caused by :safedrv.sys ( safedrv+140d )
    BugCheck 50, {fffffa800bc98000, 0, fffff8000d42b94e, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffffa800bc98000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff8000d42b94e, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  War3.exe
    FAILURE_BUCKET_ID: AV_safedrv+140d
    CPUID:        "Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  X202E.207
      BIOS Release Date             01/21/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  X202E
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Oct 22 22:14:06.937 2013 (UTC - 4:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    safedrv.sys                 Mon Oct 25 01:12:57 2010 (4CC511D9)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
    dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
    L1C63x64.sys                Wed Jul 18 22:54:44 2012 (500776F4)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    athw8x.sys                  Wed Sep 19 03:15:18 2012 (50597106)
    bdfwfpf.sys                 Wed Oct 17 08:12:10 2012 (507EA09A)
    igdkmd64.sys                Wed Oct 17 15:12:29 2012 (507F031D)
    avchv.sys                   Wed Oct 31 13:05:22 2012 (50915A52)
    btath_bus.sys               Fri Nov  2 01:35:15 2012 (50935B93)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    RTKVHD64.sys                Tue Dec 11 07:52:01 2012 (50C72C71)
    DptfManager.sys             Mon Dec 17 19:07:12 2012 (50CFB3B0)
    DptfDevDram.sys             Mon Dec 17 19:07:45 2012 (50CFB3D1)
    DptfDevGen.sys              Mon Dec 17 19:08:05 2012 (50CFB3E5)
    DptfDevFan.sys              Mon Dec 17 19:08:21 2012 (50CFB3F5)
    DptfDevPch.sys              Mon Dec 17 19:08:54 2012 (50CFB416)
    DptfDevProc.sys             Mon Dec 17 19:09:51 2012 (50CFB44F)
    btfilter.sys                Tue Dec 18 04:54:27 2012 (50D03D53)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    btath_flt.sys               Tue Dec 18 04:55:02 2012 (50D03D76)
    AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
    bdfndisf6.sys               Mon Jul  8 11:07:32 2013 (51DAD5B4)
    avc3.sys                    Fri Jul 19 09:38:03 2013 (51E9413B)
    avckf.sys                   Fri Jul 19 09:41:15 2013 (51E941FB)
    trufos.sys                  Wed Aug  7 06:46:25 2013 (52022581)
    gzflt.sys                   Fri Aug 23 06:48:49 2013 (52173E11)
    
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=safedrv.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=avchv.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    DptfManager.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevDram.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevPch.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevProc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=avckf.sys
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
      My System SpecsSystem Spec

First Time Crash while running Warcraft III
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