Windows 8 and 8.1 Forums

Bad Pool Error

  1. #1


    Posts : 1
    Windows 8.1 Pro

    Bad Pool Error


    Here are my dump files. Could someone please please help me fix this! Thanks so much.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    For starters:
    At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
    Please try these free diagnostics for starters: Initial Hardware Diagnostics
    Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
    As I suspect the hard drive, please start with that test(s).

    Please notice the Intel drivers below - these also are related to the hard drive. So they've gotta be updated.
    If you have an SSD, this is usually the problem - but we'd have to see the reports that I asked for above.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    HpqKbFiltr.sys Wed Apr 29 09:48:30 2009 (49F85AAE)
    HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver
    http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys

    HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    iaStor.sys Tue Oct 13 14:15:56 2009 (4AD4C3DC)
    Intel Storage drivers
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys

    RTKVHD64.sys Tue Dec 22 06:07:12 2009 (4B30A860)
    Realtek High Definition Audio Function Driver
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

    IntcDAud.sys Wed Feb 3 08:38:31 2010 (4B697C57)
    Intel Graphics Media Accelerator HD Driver
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys

    SynTP.sys Thu Oct 13 22:34:52 2011 (4E979FCC)
    Synaptic Touch Pad Driver
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Oct 19 15:06:00.148 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101913-39187-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 1:09:38.884
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :fltmgr.sys ( fltmgr!FltReleaseFileNameInformation+c3 )
    BugCheck C2, {7, 1205, 0, ffffc00003274010}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 0000000000001205, (reserved)
    Arg3: 0000000000000000, Memory contents of the pool block
    Arg4: ffffc00003274010, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0xc2_7_fltmgr!FltReleaseFileNameInformation
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Oct 19 13:55:55.170 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101913-48796-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:1 days 16:10:41.906
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :fltmgr.sys ( fltmgr!FltReleaseFileNameInformation+c3 )
    BugCheck 19, {20, ffffc00001119000, ffffc00001119510, 5510100}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 0000000000000020, a pool block header size is corrupt.
    Arg2: ffffc00001119000, The pool entry we were looking for within the page.
    Arg3: ffffc00001119510, The next pool entry.
    Arg4: 0000000005510100, (reserved)
    BUGCHECK_STR:  0x19_20
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x19_20_fltmgr!FltReleaseFileNameInformation
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Oct 19 15:06:00.148 2013 (UTC - 4:00)**************************
    HpqKbFiltr.sys              Wed Apr 29 09:48:30 2009 (49F85AAE)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    iaStor.sys                  Tue Oct 13 14:15:56 2009 (4AD4C3DC)
    RTKVHD64.sys                Tue Dec 22 06:07:12 2009 (4B30A860)
    IntcDAud.sys                Wed Feb  3 08:38:31 2010 (4B697C57)
    SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
    igdkmd64.sys                Mon Nov 26 19:26:05 2012 (50B4089D)
    mbam.sys                    Thu Feb 28 15:33:07 2013 (512FBF03)
    athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
    point64.sys                 Fri Apr 12 08:15:29 2013 (5167FAE1)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
    ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
    werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
    intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
    
    http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    athwnx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

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