Windows 8 and 8.1 Forums

New computer BSOD's when playing games

  1. #1

    Posts : 3
    Windows 8 pro 64

    New computer BSOD's when playing games


    I'm new to the site. I found it desperately searching for an answer to the BSOD's i'm encountering from a new PC I built. Crash's have only happened while in game, currently only playing either Starcraft2 or Final Fantasy xiv. Both crash. The error is a "WHEA_UNCORRECTABLE_ERROR " I've followed the instructions to create the crash report zip file. I dread going to a local computer repair shop and thought I'd try getting help online. I can put computers together, but have little idea how they operate. Ill post the specs below along with the zip.

    Thank you so much for your time.

    Windows 8 pro 64
    i7 4770k Haswell
    MSi z87-G42 motherboard
    32gb Ripjaws X series ddr3 2400 pc3(19200) 11-13-13-31
    Samsung 840 pro series 256gb
    EVGA nvidia titan super clocked edition
    corsair 100i liquid cooler
    corsair tx850 psu
    Last edited by mcfistfight; 19 Oct 2013 at 12:03.

      My System SpecsSystem Spec

  2. #2

    Posts : 3
    Windows 8 pro 64

    I encountered another crash while loading up SC2. Thought i'd go ahead and add the zip file for that one too.
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8 pro 64

    I believe I tracked down the problem. I will update the thread in the hopes it may help someone else some day. After running blue screen viewer the crash was caused by a DRIVER_IRQL_NOT_LESS_OR_EQUAL caused by driver e22w8x64.sys . After I googled the error+driver it lead me directly to a thread on the MSI tech support page (link at bottom). Which gave me a sigh of relief because I run a MSI board. The cause is Killer Gaming Ethernet LAN, i've follow the steps on MSI's website to disable the service and haven't crashed since. When I get the time i'm going to run all the hardware diagnostics just to make double sure this was the cause. And update the thread accordingly.

    MSI website for fix : MSI USA
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please let us know if this doesn't fix it.
    If that's the case, then I'll run through your reports.

    If using the Killer Network Manager, have a look at this:
    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
    First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
    There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
    Finally, restart the system in order for the changes to take affect.
    At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:
    It may be that the instructions aren't stopping everything.
    In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
    "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
    In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

    Here's some things to try
    1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
    2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
    3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
    4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the .exe to .BAD (the long string of letters and numbers may change)

    Just FYI - here are the MSI workaround instructions: MSI USA
      My System SpecsSystem Spec

New computer BSOD's when playing games
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