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BSOD: DRIVER_POWER_STATE_FAILURE (9f) with Hp ProBook 450

  1. #1


    Posts : 4
    Windows 7 64bit

    BSOD: DRIVER_POWER_STATE_FAILURE (9f) with Hp ProBook 450


    Hello Gurus,

    This is my first post and I hope someone can help me.

    Unfortunately I was unable to make the SF_Diagnostic_Tool work to collect the logs hence I am posting the output of !analyze -v and I am uploading the memory dump.

    rtbth.sys is currently versione 2.9.7.2.

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800f020750, Physical Device Object of the stack
    Arg3: fffff80000b9c3d8, Functional Device Object of the stack
    Arg4: fffffa80114b0e10, The blocked IRP

    Debugging Details:
    ------------------


    DRVPOWERSTATE_SUBCODE: 3

    DRIVER_OBJECT: fffffa800b4aa690

    IMAGE_NAME: rtbth.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 50738f85

    MODULE_NAME: rtbth

    FAULTING_MODULE: fffff88006d53000 rtbth

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x9F

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    STACK_TEXT:
    fffff800`00b9c388 fffff800`02f3f8c2 : 00000000`0000009f 00000000`00000003 fffffa80`0f020750 fffff800`00b9c3d8 : nt!KeBugCheckEx
    fffff800`00b9c390 fffff800`02eda85c : fffff800`00b9c4d8 fffff800`00b9c4d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
    fffff800`00b9c430 fffff800`02eda6f6 : fffff800`0307ff80 00000000`02a392e2 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c4a0 fffff800`02eda5de : 00000648`206827b8 fffff800`00b9cb18 00000000`02a392e2 fffff800`0304eec8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9caf0 fffff800`02eda3c7 : 00000197`606aa6c2 00000197`02a392e2 00000197`606aa61e 00000000`000000e2 : nt!KiTimerExpiration+0x1be
    fffff800`00b9cb90 fffff800`02ec788a : fffff800`0304ae80 fffff800`03058cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    FAILURE_BUCKET_ID: X64_0x9F_3_IMAGE_rtbth.sys

    BUCKET_ID: X64_0x9F_3_IMAGE_rtbth.sys

    Followup: MachineOwner


    0: kd> lmvm rtbth
    start end module name
    fffff880`06d53000 fffff880`06dff000 rtbth T (no symbols)
    Loaded symbol image file: rtbth.sys
    Image path: \SystemRoot\system32\DRIVERS\rtbth.sys
    Image name: rtbth.sys

      My System SpecsSystem Spec

  2. #2


    Mauritius
    Posts : 545
    Windows 8.1 Pro x64


    The above shows rtbth.sys as the cause, this particular driver is used by your Ralink Bluetooth Adapter. You should update it.

    Use either the standard manufacturer driver or HP's own driver (Ralink Bluetooth Software Driver)
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 7 64bit


    Is there any chance thst BSOD is caused why I plug in my external USB HD or it is just a coincidence
      My System SpecsSystem Spec

  4. #4


    Mauritius
    Posts : 545
    Windows 8.1 Pro x64


    Quote Originally Posted by frankyboy View Post
    Is there any chance thst BSOD is caused why I plug in my external USB HD or it is just a coincidence
    There is no mention of the involvement of USB drivers in the dump so nope.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 7 64bit


    I have already installed latest version of the driver from HP website, however I will reinstall it.
    What can I do if I keep on having this issue ?
      My System SpecsSystem Spec

  6. #6


    Mauritius
    Posts : 545
    Windows 8.1 Pro x64


    Quote Originally Posted by frankyboy View Post
    I have already installed latest version of the driver from HP website, however I will reinstall it.
    What can I do if I keep on having this issue ?
    Disable the Bluetooth Adapter until the manufacturer releases a certified version, do NOT install drivers which were not intended to be used on Windows 8.1.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 7 64bit


    I am using Win7
      My System SpecsSystem Spec

BSOD: DRIVER_POWER_STATE_FAILURE (9f) with Hp ProBook 450
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