Windows 8 and 8.1 Forums

Frequent crashes a short time after start up

  1. #1

    Posts : 2
    32 bit Operating system, x64 based processor

    System crashes approx 10 mins after start up

    Hi I'm not very technical so please speak plainly!!

    To illustrate this point I realised I'd uploaded and incomplete zip file so here's another one!

    My error messages following a re-start are:

    C:windows\minidump\101913-26769-01.dmp and
    Last edited by aconman62; 19 Oct 2013 at 07:11. Reason: Updated zip file

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The data reports are incomplete.
    Please rerun the data collection program and let it run for at least 15 minutes (or until the program itself tells you it's done)
    Then zip it up and upload it. I'm looking for the MSINFO32.nfo and the systeminfo.txt reports in particular.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    TVALZ_O.SYS Thu Nov 8 22:07:46 2007 (4733CF02)
    TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics (this is most likely a hardware problem): Hardware Diagnostics. Let us know the results and we can move on from there.

    The following is for informational purposes only.
    **************************Sat Oct 19 04:36:28.855 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101913-26769-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16659.x86fre.win8_gdr.130708-1504
    System Uptime:0 days 0:00:09.917
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, 853ce8fc, 0, 0}
    Arg1: 00000000, Machine Check Exception
    Arg2: 853ce8fc, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat Oct 19 04:36:28.855 2013 (UTC - 4:00)**************************
    TVALZ_O.SYS        Thu Nov  8 22:07:46 2007 (4733CF02)
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    32 bit Operating system, x64 based processor

    Thanks usasma

    I told you I was technically challenged. The data collection program was still running in the background so I've attached what I believe is the rest of the info you need. Let me know if I need to run the whole thing again. In the meantime I'll get on to your other advice. Many thanks for taking the time to look into this problem as it is driving me nuts!!

    OK after much research I've drawn a blank on finding an update for driver 'TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver' The Toshiba web site tells me it doesn't support updates for windows 8 on this model :-( which I guess I should have checked before upgrading from Vista many months ago.

    Your next suggestion is to remove the program that uses the driver but I don't know how to find that out and might it not support more than 1 program as it is a 'general' driver? I'm not sure I'm technically proficient to attempt the hardware diagnostics either so unless you come up with anything else re removing that driver or as a result of looking at those additional files I attached I think I'm stuck!
    Last edited by aconman62; 19 Oct 2013 at 08:41.
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Your BIOS dates from 2007. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    You have a Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter:
    I do not recommend using wireless USB network devices. Especially in Win7/Win8 systems.
    These wireless USB devices have many issues with Win7(and I suspect with Win8) - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win7/Win8 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    I wonder why you're using this device when the Toshiba should have a wireless card built in.

    No drivers installed for this device:
    Not Available ACPI\TOS1901\2&DABA3FF&1 The drivers for this device are not installed.
    This is most likely the Toshiba Firmware Linkage Driver. Please install the latest, Win8 compatible driver for this device.

    Frankly, there's enough signs of incompatibility here that I have to wonder if the system is compatible with Win8. It may be to your advantage to install Win7. The system will probably be able to handle it better than it does Win8.
      My System SpecsSystem Spec

Frequent crashes a short time after start up
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