New Machine crashing with BugCheck 124, {0, fffffa80051fb0

epicinfotech

New Member
Messages
1
I have a new Dell Inspiron One 2020 that crashes on my every day. When I run the dump through WinDBG it is pointing to a hardware issue and when I run a hardware diag it doesn't find any issues.

Here is some initial info from the dump:

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80051fb038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.


I have a full dump file that gets produced each time it crashes. Looks like it is too large to upload to the forum. I am attaching the SF Diagnostic tool info instead.
If anyone can help me diagnose this issue it would be much appreciated!

I am new to this forum and I must say I think it is awesome what you people do providing help like this to people. Thank you!
 

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
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