Windows 8 and 8.1 Forums


Bsod: Driver_irql_not_less_or_equal

  1. #1


    Posts : 11
    Windows 8 x64

    Bsod: Driver_irql_not_less_or_equal


    Hello

    I was doing some video editing on Sony Vegas 12.0 when my computer crashed to this BSOD. I was too worried about losing about 5 hours worth of video editing, so I restarted and opened the auto-save that Sony Vegas had saved. My computer instantly crashed again with the same error. After this, I thought it must have been my Sony Vegas file.

    However, after I had a shower and dinner, I reopened the file again, and there was no crash. It's been over an hour now and still no BSOD. After I did a sfc /scannow using command prompt, and came up with an error. (shown in the attachment)

    So how do I fix this problem, or prevent it from happening again?

    note: Bluescreenview says the first crash has something to do with "BOOTVID.dll" and "ntoskrnl.exe". While the second crash was affiliated with "atikmdag.sys", "dxgkrnl.sys", and "ntoskml.exe"

    I was running Sony Vegas 12.0, Google Chrome (about 7 tabs) and Word 2010.

    Thank you for your time.

    My specs:
    Sony Vaio laptop SVE14A35CG (in use since 28 Feb 2013 - still in warranty, but I'm told that Sony is notorious for dodging warranties)
    Windows 8 x64
    Intel core i5-3230 2.6GHz (no overclock)
    AMD Radeon HD 7570m/7670m + Intel HD 4000
    8GB of DDR3 RAM
    750GB of storage, 200GB free.

    EDIT:
    Just crashed again. Bluescreenview says the same problem as the second crash caused the third.
    Last edited by theblindsniper; 16 Oct 2013 at 08:27. Reason: additional information

      My System SpecsSystem Spec

  2. #2


    Posts : 11
    Windows 8 x64


    Bump

    I ran a virus test using Windows Defender and Malwarebytes overnight, and it crashed at ~3AM in the morning.
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8 x64


    Can somebody help me? I have a presentation in a few days, and I haven't finished my video yet.
      My System SpecsSystem Spec

  4. #4


    Posts : 11
    Windows 8 x64


    WhoCrashed analysis

    Crash Dump Analysis


    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Thu 17/10/2013 2:21:08 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\101713-69515-01.dmp
    This was probably caused by the following module: atikmdag.sys (0xFFFFF880077A88D9)
    Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF880077A88D9)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL



    On Thu 17/10/2013 2:21:08 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: atikmdag.sys (atikmdag+0xCE8D9)
    Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF880077A88D9)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL



    On Thu 17/10/2013 1:32:12 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\101713-37984-01.dmp
    This was probably caused by the following module: atikmdag.sys (0xFFFFF8800777E8D9)
    Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF8800777E8D9)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL



    On Wed 16/10/2013 18:58:55 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\101713-77500-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
    Bugcheck code: 0x7A (0x4, 0x0, 0xFFFFFA801801E340, 0x1E018528)
    Error: KERNEL_DATA_INPAGE_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Wed 16/10/2013 13:18:17 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\101613-36109-01.dmp
    This was probably caused by the following module: atikmdag.sys (0xFFFFF8800776E8D9)
    Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF8800776E8D9)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL



    On Wed 16/10/2013 11:15:52 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\101613-69796-01.dmp
    This was probably caused by the following module: atikmdag.sys (0xFFFFF880079838D9)
    Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF880079838D9)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL



    On Wed 16/10/2013 11:05:39 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\101613-81640-01.dmp
    This was probably caused by the following module: atikmdag.sys (0xFFFFF88006DC08D9)
    Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF88006DC08D9)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL
      My System SpecsSystem Spec

  5. #5


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Hello, as afar as the ATI(AMD) video driver crash, uninstall the drivers, reboot and reinstall. Makes sure you the latest from Sony website.

    For the unrepairable sfc /scannow problem try a restore health option in DISM : DISM - Fixing Component Store Corruption in Windows 8[1]=Performance%20Maintenance

    Good luck and let us know how it goes.
      My System SpecsSystem Spec

  6. #6


    Posts : 11
    Windows 8 x64


    I uninstalled the AMD driver through Programs and Features, cleared the registry using Ccleaner. I booted into safemode and installed the original driver AMD 9.0 I think it was for my graphics card. But now everytime I reboot, the fans are really, really loud.
      My System SpecsSystem Spec

  7. #7


    Posts : 11
    Windows 8 x64


    I updated to the latest AMD driver, which stopped the loud fans.

    I'm running "Dism /Online /Cleanup-Image /ScanHealth" now, but it has been on 20% for the last half hour.
      My System SpecsSystem Spec

  8. #8


    Posts : 11
    Windows 8 x64


    Ok, so I did the DCIM, everything completed successfully, did a SFC scannow afterwards and that completed successfully as well.

    However it still crashed about 10 minutes into Sony Vegas. I decided that I didn't care about the programs anymore, so I tried a windows 8 refresh. However, that failed after 1%. So I'm not sure what to do now.
      My System SpecsSystem Spec

  9. #9


    Posts : 11
    Windows 8 x64


    I think I solved the problem. However, I'm not 100% sure it's fixed. I think there was something wrong with the file itself rather than the program that caused the crashes. So I copied everything on the timeline of the original .veg and pasted it onto a fresh one. And I've been working on it for an hour since, and no crash .

    Either that solved the problem, or me rolling back my AMD graphics driver and then updating it w/o restarting through device manager.

    I'll see if it crashes again. If I am able to spend a couple hours on the project, I'll mark this as solved.

    EDIT/UPDATE:
    It was definitely the file. I just spent a while on the new file, and encountered zero crashes.

    Thank you for your help, I appreciate it.
    Last edited by theblindsniper; 18 Oct 2013 at 04:28.
      My System SpecsSystem Spec

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