Windows 8 and 8.1 Forums


BSODs on Windows 8.1 fresh install

  1. #1


    Posts : 3
    Windows 8.1

    BSODs on Windows 8.1 fresh install


    Hello, first time poster here. For the past couple of months, I have been noticing unexpected freezes on Windows 8. Since I have access to MSDN, I decided to do a fresh install of Windows 8.1 to see if it solves my problem.

    Now, when it freezes, it actually shows me some useful information. BSOD is labled as BAD_POOL_HEADER and I have grabbed the 2 dump files and other info in the zip file attached to this post.

    Memtest and Chkdsk show no problems after running both. Memtest did about 6 passes last night without any errors so I know for sure it's not a problem with my RAM. Chkdsk showed no errors after running it in my 8.1 bootable USB so my SSD is fine. I also have the latest Kingston SSD firmware. NVIDIA Graphics card drivers are also updated to support Windows 8.1. Still not sure what's causing it.

    BlueScreenView shows the following confilcts:

    Attachment 29175 Attachment 29176

    I would really appreciate if someone could walk me through troubleshooting this. Thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 3
    Windows 8.1


    Update: Just had another BSOD.

    This time it's tcpip.sys that's messing it up.

    The new SF zip has been uploaded.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Your BIOS dates from 2008. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    There is a good possibility that the BIOS is not fully compatible with Win8 (I had this with my Lenovo laptop with a 2008 BIOS). If so, the strange errors will keep popping up. I reverted back to Win7 as the errors were too much for me to take.

    I'll try and post more in depth info on the memory dumps this afternoon (about 8-9 hours from now).

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    SSPORT.sys Thu Aug 11 19:07:32 2005 (42FBDA34)
    Samsung printer driver
    http://www.carrona.org/drivers/driver.php?id=SSPORT.sys

    nvstor64.sys Mon Jun 22 18:23:37 2009 (4A400469)
    nVidia Storage Driver (nForce chipset driver)
    http://www.carrona.org/drivers/driver.php?id=nvstor64.sys

    nvmf6264.sys Wed Apr 20 18:49:36 2011 (4DAF6300)
    nVidia nForce network driver
    http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys

    nvstor.sys Mon Sep 12 19:53:04 2011 (4E6E9B60)
    nVidia Storage Drivers
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys

    netr7364.sys Tue Oct 4 02:14:37 2011 (4E8AA44D)
    Ralink RT2501/RT2573/T2601/RT2671 Wireless Adapter (you may have a different manufacturer)
    http://www.carrona.org/drivers/driver.php?id=netr7364.sys




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Oct 13 14:31:02.933 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101313-9156-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 4:12:54.926
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for afd.sys
    Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+75d )
    BugCheck 19, {e, ffffd00027389370, fffff80000fd0494, 30e26d122942988}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000e, 
    Arg2: ffffd00027389370
    Arg3: fffff80000fd0494
    Arg4: 030e26d122942988
    BUGCHECK_STR:  0x19_e
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x19_e_nt!ExDeferredFreePool
      BIOS Version                  5.28 
      BIOS Release Date             12/18/2008
      Manufacturer                  HP-Pavilion
      Product Name                  FQ565AA-ABA a6700f
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Oct 11 18:25:54.277 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101113-8640-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 8:18:31.271
    Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+fbd )
    BugCheck 19, {d, ffffd00022df8370, ffffe0000203ba60, e8d7e4da655c3009}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffd00022df8370
    Arg3: ffffe0000203ba60
    Arg4: e8d7e4da655c3009
    BUGCHECK_STR:  0x19_d
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x19_d_nt!ExDeferredFreePool
      BIOS Version                  5.28 
      BIOS Release Date             12/18/2008
      Manufacturer                  HP-Pavilion
      Product Name                  FQ565AA-ABA a6700f
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Oct  9 21:32:13.676 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\100913-9671-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 5:27:55.670
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for afd.sys
    Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+75d )
    BugCheck 19, {e, ffffd0002ad56370, ffffe00004bef170, 2549e58561752cdf}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000e, 
    Arg2: ffffd0002ad56370
    Arg3: ffffe00004bef170
    Arg4: 2549e58561752cdf
    BUGCHECK_STR:  0x19_e
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x19_e_nt!ExDeferredFreePool
      BIOS Version                  5.28 
      BIOS Release Date             12/18/2008
      Manufacturer                  HP-Pavilion
      Product Name                  FQ565AA-ABA a6700f
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Oct 13 14:31:02.933 2013 (UTC - 4:00)**************************
    SSPORT.sys           Thu Aug 11 19:07:32 2005 (42FBDA34)
    nvstor64.sys         Mon Jun 22 18:23:37 2009 (4A400469)
    nvmf6264.sys         Wed Apr 20 18:49:36 2011 (4DAF6300)
    netr7364.sys         Tue Oct  4 02:14:37 2011 (4E8AA44D)
    networx.sys          Mon May 20 22:11:51 2013 (519AD7E7)
    dtsoftbus01.sys      Thu Jun 20 03:22:51 2013 (51C2ADCB)
    NdisVirtualBus.sys   Thu Aug 22 07:36:25 2013 (5215F7B9)
    intelpep.sys         Thu Aug 22 07:38:45 2013 (5215F845)
    ahcache.sys          Thu Aug 22 07:39:54 2013 (5215F88A)
    werkernel.sys        Thu Aug 22 07:40:24 2013 (5215F8A8)
    nvlddmkm.sys         Thu Sep 12 01:16:00 2013 (52314E10)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Oct 11 18:25:54.277 2013 (UTC - 4:00)**************************
    nvstor.sys           Mon Sep 12 19:53:04 2011 (4E6E9B60)
    
    http://www.carrona.org/drivers/driver.php?id=SSPORT.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor64.sys
    http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
    http://www.carrona.org/drivers/driver.php?id=netr7364.sys
    http://www.carrona.org/drivers/driver.php?id=networx.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1


    Thank you so much for the reply!

    I have gone ahead and uninstalled Daemon Tools and removed SSPORT.sys from the Registry after making a restore point. As for the NVIDIA drivers, I'm not sure what update to install. For the BIOS update, I'm not taking the risk in bricking my BIOS. I'd rather live with an old BIOS firmware.

    This is the page I found that supports my nForce 4 chipset: NVIDIA DRIVERS nForce Driver Version 15.49 WHQL
    However, Windows Update seems to have installed the latest version already so I assume I have the latest version of my chipset driver. If anyone could help me find even newer drivers, that would be great.

    As for the Wireless adapter, I have disabled it in Device Manager as I only use wired connections these days. I hope this brings some improvement and stops any BSODs from happening.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If possible, please remove the wireless device from your system and uninstall it's software.
    If not possible, then please enable it and update it's drivers - then feel free to disable it again.
    The point here is that Windows loads the drivers for the device even though it's disabled.

    As for the BIOS and the nVidia drivers - this may mean that your system is not fully compatible w/Win8. If that's the case, you'll continue to receive errors no matter what we do.
      My System SpecsSystem Spec

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