Windows 8 and 8.1 Forums

Minidump help

  1. #1

    Posts : 1
    Windows 8

    Minidump help

    Hi there, I hope I'm not breaking the rules here but I'm in a tight spot. All I have is a minidump file from a computer, which randomly crashes and displays 'Driver Power State Failure'. This is all I've got to go with so, can anyone help me decipher the minidump file? I need to have it fixed for tomorrow.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The memory dump is about 2 weeks old. And it's not real common for us to fix things with one lone memory dump.
    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters

    Try uninstalling these programs, then reinstall a freshly downloaded copy:
    - Video drivers
    - antivirus software

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there. (Start with the hard drive tests)

    The following is for informational purposes only.
    **************************Sat Sep 28 16:50:06.182 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092813-39967-01.dmp]
    Windows 8 Kernel Version 9200 MP (6 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 7:54:18.076
    *** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
    Probably caused by :atapi.sys
    BugCheck 9F, {3, fffffa80076d2060, fffff801ec343770, fffffa8007abb4b0}
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80076d2060, Physical Device Object of the stack
    Arg3: fffff801ec343770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8007abb4b0, The blocked IRP
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_IMAGE_atapi.sys
      BIOS Version                  1503   
      BIOS Release Date             11/14/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat Sep 28 16:50:06.182 2013 (UTC - 4:00)**************************
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    avgfwd6a.sys                Tue Sep  4 04:31:15 2012 (5045BC53)
    atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
    atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
    ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
    avgwfpa.sys                 Tue Jul 23 18:34:41 2013 (51EF0501)
    avgdiska.sys                Thu Aug  1 10:06:06 2013 (51FA6B4E)
    avgmfx64.sys                Tue Aug 20 16:53:53 2013 (5213D761)
    avgidsdrivera.sys           Mon Sep  2 04:26:40 2013 (52244BC0)
    avgidsha.sys                Mon Sep  2 04:26:45 2013 (52244BC5)
    avgloga.sys                 Mon Sep  2 04:29:02 2013 (52244C4E)
    avgldx64.sys                Mon Sep  2 04:58:34 2013 (5224533A)
    avgrkx64.sys                Sun Sep  8 16:11:39 2013 (522CD9FB)
    avgdiska.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

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