Windows 8 and 8.1 Forums


(BSOD) Error Code: 0xc0000185

  1. #1


    Boston, MA
    Posts : 17
    Win8 x64

    (BSOD) Error Code: 0xc0000185


    First of all sorry for not using the BSOD Posting Instructions -__-;
    I couldn't even get to my desktop to do so...

    Here is the full information of my Blue Screen, any thoughts/help appreciated.

    ________________________________________
    Recovery
    Your PC needs to be Repaired
    The operating System couldnt be loaded because of a critical system driver is missing or contains errors.


    File: \Windows\System32\Drivers\SmartDefragDriver.sys

    Error Code: 0xc0000185


    You'll need to use the recovery tools on your installations media, if youdon't have any installation media (like a disc or usb device), contact your system administrator or PC Manufacturer.


    Press Enter to try again
    Press F8 for start up setting
    Press Esc for UEFI Firmware settings
    __________________________________________

    Now I've tried all the safe modes and options in the Start Up Menu, same results.
    I'm able to access the UEFI, but not sure how that is of any use... ; __;
    At this point I was willing to follow some tutorials and guides I found about DVD booting.
    But my main problem is I don't have my Windows 8 disc, it came pre-installed with the laptop.
    And I should know better, but never got around to backing up the Laptop either... (c ; __p Fail on my part.
    Now as for Data, if it's lost I'll live, it's fairly a new laptop a few months old.

    My current last resort is to find a way to copy a Win.ISO off the this laptop
    burn it to a disk, and try to do a recovery in that way... <-- Bad Idea? o.O

    - The previous owner who I am in contact with has no disc either, or warrenty of any sort.

    Extra Info:
    OS: Windows 8 64x
    Laptop: Dell Inspiron 3520
    service tag: 2J15DV1
    express code: 5504352877
    SmartDefrag is an IObit program that well obviously defrags the hard drive o.O;
    Its meant to do it even better then the default Defrag process that comes with Ultimate Advance System Care 6
    Ive used it before with out a problem, what went wrong I couldn't tell you if I tried.

    - Last time it was functional?
    I had put the laptop down, I was just watching Family guy in Media Player while some files were downloading.
    I picked it up, a black screen occured, I assumed I hit the power button accidentally entering sleep mode.
    After pressing the power button again with no results, I held it down forcing a shut down.
    upon powering up, I saw a black screen with the Dell Logo (this is normal) but then I recieved the Blue Screen.

    My guess I was at full HDD capacity and whatever I downloaded pushed the hard drive over.. >.>;
    Or something else, because for a week or so the laptop has frozen up randomly, I just run ASC6 error repairs.
    Then it's back to normal and I go on with my business, but with in a day the errors accumilate again O_o;
    I've done Mal-byte scans, and found no virus or mal ware... I don't know whats going on.

    - Contact Information
    I will check this thread every 30 to 60 minutes as possible.
    I'm usually very busy & on the go so if you need me to reply ASAP.
    Last edited by z3r010; 09 Oct 2013 at 08:01.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    If your recovery partition is in-tact, you may not need the ISO; however, it sounds like you may have already tried this procedure but just to be sure, see here:

    Technical Support Squad: Dell Inspiron - How to factory Reset
      My System SpecsSystem Spec

  3. #3


    Boston, MA
    Posts : 17
    Win8 x64


    Quote Originally Posted by my2cents View Post
    If your recovery partition is in-tact, you may not need the ISO; however, it sounds like you may have already tried this procedure but just to be sure, see here:

    Technical Support Squad: Dell Inspiron - How to factory Reset
    Yeah I did, but no repair option is available, I get options 1 to 9 only.

    - 1 Enable Debugging
    - 2 Enable Boot Loggin
    - 3 Enable Low Resolution Video
    - 4 Enable Safe Mode
    - 5 Enable Safe mode with Net
    - 6 Enable Safe mode with Command Prompt
    - 7 Disable Driver Signature Enforcment
    - 8 Disable Early Launch Anti Malware protection
    - 9 Disable automatic restart after failure

    Thanks for trying though o: any other ideas?
      My System SpecsSystem Spec

  4. #4


    Posts : 2,191
    Windows 8.1


    Did you previously do a clean install which may have overwritten the Dell partition structure?
      My System SpecsSystem Spec

  5. #5


    Posts : 2,191
    Windows 8.1


    This is direct from Dell. Now where (specifcally) are your failing? Please be detailed.


    To restore your computer to the original factory installation, follow these steps:
    Turn on the computer, after the Dell logo press F8 key repeatedly until the
    Advanced Boot Options menu (Advanced Startup Options).

    In Advanced Boot Options, highlight Repair Your Computer and press Enter.

    Click Next and logon to the administrator account in the computer.

    Click Dell DataSafe Restore and Emergency Backup and DataSafe Options.

    Choose Restore without preserving new or changed file. Click Next to continue.

    Choose Yes and click Next to continue.

    Progress status will appear. Click Restart to initiate the restoration process.



    Did you perhaps miss the Logon requirement?
      My System SpecsSystem Spec

  6. #6


    Boston, MA
    Posts : 17
    Win8 x64


    I did tap F8, but it's ignored until the blue screen appears.
    Then F8 triggers the Startup Setting, which is a 8/F8 option in the blue screen.
    During the Dell logo, sometimes a bar loads, sometimes it doesnt.
    During the time the bar loads an option to use F12 occurs.

    Edit: I never did a clean install, Though I would not know if it has been done by the store etc.


    Out of curiousity I hit F12 ran a Pre-Boot System Assessment O.o
    Everything got a green check box (meaning they are functioning i believe)
    Except my hard disk, it simply had a blue circle that then turned into a red circle with a white X
    (hope it's not saying the hard drive damaged..)
    Error Code: 2000-0142
    Validation: 119520
    Msg: Hard Drive 0 - S/N S2X1JA0CB37020 short self test unsuccessful
    One or more errors were detects .__.
      My System SpecsSystem Spec

  7. #7


    Boston, MA
    Posts : 17
    Win8 x64


    Currently downloading Windows8 Consumer Preview 64bits
    I feel it's all I can do in the mean time incase it's my only option.
    Nothing seems to be working, and I really don't want to have to replace the hard drive.
    can't afford it at the moment even if I wanted too, I have a desktop collecting dust for the same reason. O_o;

    But again thanks for trying to help me My2cents any other ideas?
      My System SpecsSystem Spec

  8. #8


    Posts : 2,191
    Windows 8.1


    Quote Originally Posted by Van View Post
    Currently downloading Windows8 Consumer Preview 64bits
    I feel it's all I can do in the mean time incase it's my only option.
    Nothing seems to be working, and I really don't want to have to replace the hard drive.
    can't afford it at the moment even if I wanted too, I have a desktop collecting dust for the same reason. O_o;

    But again thanks for trying to help me My2cents any other ideas?
    Not at this time but it sure sounds like your hard drive may be going south. However, since your recovery partition may have already been corrupted, I see no issues in trying what you are doing right now. In fact, that was going to be my very next suggestion but you beat me to it! Moreover, you will now have recovery tools available from the ISO that you can use to do further testing if the 8.1 preview fails to install (due to a hardware failure). Sounds like you are on the right track to me. Let us know how you are progressing and good luck!

    UPDATE: Just make sure you do the clean install which involves deleting all existing partitions and taking the hard drive down to 100% unallocated. Then, simply click NEXT and the Win installer will build the proper partition structure for you. However, if you ever want to return to a Dell factory partition structure, you will need to order those disks directly from Dell.
      My System SpecsSystem Spec

  9. #9


    Boston, MA
    Posts : 17
    Win8 x64


    Will do, it'll be another 4 hours before it finishes downloading. (Slow Net ; _ ; )
    So once it's done, I'll post my results c:

    The reason I'm trying so hard, is cause the laptop is'nt 100% mines.
    It's sorta shared until I eventually get my own, or repair my desktop.
    The true owner said I can keep it, but it don't feel right to keep it o.o
    So at the very least, use it as needed then return it as given o: in due time.

    But thanks again, reading your post assures me I'm doing the right think.
    Cause honestly I'm guessing via process of elimination o.o
      My System SpecsSystem Spec

  10. #10


    Posts : 2,191
    Windows 8.1


    Quote Originally Posted by Van View Post
    Will do, it'll be another 4 hours before it finishes downloading. (Slow Net ; _ ; )
    So once it's done, I'll post my results c:

    The reason I'm trying so hard, is cause the laptop is'nt 100% mines.
    It's sorta shared until I eventually get my own, or repair my desktop.
    The true owner said I can keep it, but it don't feel right to keep it o.o
    So at the very least, use it as needed then return it as given o: in due time.

    But thanks again, reading your post assures me I'm doing the right think.
    Cause honestly I'm guessing via process of elimination o.o
    Just remember that it is not your fault if the hard drive does prove to be (coincidentally) bad; however, I'm keeping my fingers crossed for you!
      My System SpecsSystem Spec

Page 1 of 4 123 ... LastLast
(BSOD) Error Code: 0xc0000185
Related Threads
Solved BSOD Error code 139 in BSOD Crashes and Debugging
I've been having problems this month with blue screen error 139, and would like help figuring out what is happening. Here is what I got from SF Debug Tool:
Windows 8 crashes without error code or BSOD in BSOD Crashes and Debugging
My sony vaio laptop with windows 8 crashes frequently without any BSOD or error code. I am here attaching sf debug files. Please let me know , how to resolve this issue. Thnaks
BSOD Error Code 0x8000000000000002 in BSOD Crashes and Debugging
Hi, I can't remember exactly what I was doing but my Laptop crashed and I looked in eventviewer and found the error code
Hey there, I've been having some issues with this file on my computer, and I was curious if it was possible to recover. A couple of days ago, I thought I'd go and clear up some files on my computer to free up some space. I have a new 1TB Hard Drive that I could move some of my bigger files to,...
BSOD on File:\ BCD error code 0xc0000034 in BSOD Crashes and Debugging
After shutting down because of nonresponding applications, I started to the computer again to find the computer would not fail on automatic fix, after going through this several times I was presented with a BSOD on BSOD on File:\ BCD error code 0xc0000034, I do not have an installation cd, the...
BSOD error code 0xc000000f in BSOD Crashes and Debugging
Ok everyone i am new to alot of this windows stuff.. about my problem: i turned off my computer last night woke up this morning and a blue screen popped up saying "Recovery Your PC needs to be repaired A required device isnt connected or cant be accessed Error code:0xc000000f you"ll need to...
BSOD error 0xc0000185 in BSOD Crashes and Debugging
Hello, I've had my gateway NE56R17H since August and I've had the BSOD before but it let me in advanced settings so it was easy to clear up. But this time it only gives me about 9 options like safe mode but if I go on any of them it restarts and goes back to the same screen I've been looking online...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook