Windows 8 and 8.1 Forums


(BSOD) Error Code: 0xc0000185

  1. #11


    Boston, MA
    Posts : 17
    Win8 x64


    Ok, just got home, burnt the Win8 Consumer Preview ISO to a DVD using PowerISO.
    Then I went into UEFI settings, in Boot Priority I put DVD as 1st.
    When I saved and restarted, same blue screen...

    I'm out of ideas completely now... ;_;

    I should of done this sooner, but I'm going to remove the battery and hold power for 30 seconds.
    See if anything changes.

      My System SpecsSystem Spec

  2. #12


    Posts : 2,191
    Windows 8.1


    Atre you sure you were attempting to boot from the DVD? Could you hear it trying to read the disc? Sometimes all you need to do is select the one-time boot option from the boot menu. This avoids having to make a permanent change as you described. I really though you might be able to (at least) get a visual when booting from that ISO. I didn't think the hard drive would be in full play at that time because it sure isn't when you are trying to install to a blank hard drive. Maybe you have an issue with the RAM? Does your rig have more than one module? If so, could you try running on one module at a time?
      My System SpecsSystem Spec

  3. #13


    Boston, MA
    Posts : 17
    Win8 x64


    Yeah heard the disc running, it even allowed me to select it as the first boot option.
    But once Dell logo appears its back to the same Blue Screen
    and I only did this cause pressing 2/F2 at the blue screen for the 1 time boot logging wasn't working either.

    I'm going to have to assume (I hate assuming ._. ) that it's the hard drive o.O

    What brings me to this conclusion is on another thread on here someone posted that Error Code as being Hard Disk cord being faulty or disconnected... o.O not sure if that's correct or not.
    But a friend of mines said sometimes the laptops she works on just need have power supply or hard drive tested.
    Another said most times with laptops a small bump or shake can set the hard drive loose... O.o

    So my next step is to pop it open, and remove and place the hard drive back in o_o sound good?
      My System SpecsSystem Spec

  4. #14


    Boston, MA
    Posts : 17
    Win8 x64


    Quote Originally Posted by my2cents View Post
    Atre you sure you were attempting to boot from the DVD? Could you hear it trying to read the disc? Sometimes all you need to do is select the one-time boot option from the boot menu. This avoids having to make a permanent change as you described. I really though you might be able to (at least) get a visual when booting from that ISO. I didn't think the hard drive would be in full play at that time because it sure isn't when you are trying to install to a blank hard drive. Maybe you have an issue with the RAM? Does your rig have more than one module? If so, could you try running on one module at a time?
    I don't think it's ram, but if it was how would I go about repairing or checking that? o-o
    As for modules, I don't know...
      My System SpecsSystem Spec

  5. #15


    Posts : 2,191
    Windows 8.1


    OK then, I'm out of ideas. Sure it sounds like the hard drive is the obvious suspect but I don;t get the blue screen when booting from the installation disc. Give it a go and good luck. I can't think of anythiny else so maybe someone else will step in and help your further. Cheers.
      My System SpecsSystem Spec

  6. #16


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Pardon me for butting in, but I thought this might help:
    - bootable Hard Drive diagnostics: Hard Drive Diagnostic Procedure (just go ahead and use the Seagate Seatools test)
    You may have to turn off Secure Boot and enable "Legacy" mode or something similar in the UEFI to get it to boot.
    - bootable Memory diagnostics: Memory Diagnostics

    The initial error was 0xc0000185 - which is "
    STATUS_IO_DEVICE_ERROR "

    This error is either (in general):
    - the CD/DVD drive
    - the hard drive
    - the CD/DVD media
    - the file system on the hard drive
    - the connections between the drive (either CD/DVD or hard drive) and the computer.
    Most times there isn't an issue with the connections - and if there is, it's readily detectable when you check them (in a laptop only.

    I would contact Dell and ask them for a bootable copy of Win8 on CD/DVD.
    Be nice as, on rare occasions, I've seen them send the disks for free. If not, there'll be a small charge for them
    Here's how to get them in the USA: Order Recovery Discs (USA)

    This is strong evidence that the hard drive is dead/dying:
    Msg: Hard Drive 0 - S/N S2X1JA0CB37020 short self test unsuccessful
    One or more errors were detects .__.
    The bootable hard drive diagnostic (using the long/extended test) will help to confirm this.

    Since you mentioned the hard drive being full, it's possible that a seriously overfull hard drive may not be able to boot to Windows.
    One thing to try would be a bootable Linux distribution - or the Ultimate Boot CD (or similar tool). You may be able to check the hard drive and see if there's anything that you can see on it. If so, carefully delete enough stuff to free up 10% free space on the hard drive (don't delete anything that you don't know what it is - and only delete things that you know that are safe to delete).

    Just FYI - a 500 gB SATA 2" hard drive will run you between $45 and $70 online
    You're probably going to need one - but it's a lot cheaper than a new laptop!
      My System SpecsSystem Spec

  7. #17


    Boston, MA
    Posts : 17
    Win8 x64


    Just responding to show I acknowledge your post.
    Just haven't checked back, due to schedule and was going with Hard Ware solutions.
    That is until two screws wouldn't come out.. so that idea's on hold until I find my other tools
    or go buy new ones.

    So instead I'll try these new options from Usasma, see what happens.
    And thanks for the price range on Hard disks o: if it is the hard drive I hope I find one under 50.
    Really got no cash to spare at this time ;__; every penny goes to bills!

    I'll post my results within the next few hours, thanks again you two!
      My System SpecsSystem Spec

  8. #18


    Boston, MA
    Posts : 17
    Win8 x64


    is this the CD i need? Knoppix Linux Boot CD, Download Disk and Documents, Discuss, Get Help for ultimate boot?

    is this the ultimate boot cd i need " UBCD for Windows "
    Woops that's just a link, not sure which one I need off that site or if that's the site i need at all o_o;
    Not familiar with these softwares.

    Edit: Nevermind I found the disk ^_^; it allows users to by pass their OS and even browse the web and use other tools.
    I'll try this out and post results soon. thanks again o:
    Last edited by Van; 09 Oct 2013 at 14:34. Reason: Added another question
      My System SpecsSystem Spec

  9. #19


    Boston, MA
    Posts : 17
    Win8 x64


    Morning, I just started to look over guides and such for using Ultimate Boot CD

    Good news is, my hard drive passed the tests, it's connected and working (YAY)
    Bad news is, it will still not work (meh figures)
    But I;m now typing to you from the very same Laptop, using Parted Magic.
    So thanks Usasma! for the Ultimate Boot CD idea.

    - So my current plan is too based on my understanding of the UBCD
    It was installed onto the ram, so now using Parted Magic I plan to clone the HHD to my portable 1.3 TG o.O
    Then erase the HDD using they're tools, i'll try erasing to factory setting, if that don't work I'll completely erase it.
    Then reinstall the drivers & utilities, OS etc, calling Dell for the disks today.

    - What I want to do, with the help of others or guidance!
    (im at the Parted magic site reading up but...)
    Does anyone here know how to "browse" my hdd through Parted Magic
    So that I can select and delete files as Usasma recommended?
    I see HHD editors, but can't understand them, this is where I'd need a step by step guide ; __;

    What I'd like to be able to do is go into the HDD and delete say like a 10gb + game or something.
    Like SKyrim or Resident Evil6, probably skyrim since it's modded and over 30gGB now... >.>
    That would hopefully free up enough space to at least be able to let the HDD function properly I'd hope ; _ ;
    However, from what I think I've been reading, my hard drives already been completely erased O_o (I hope not, but if is oh well)
    In some of the programs that scan the HDD's health it says the HDD has 465GB free??? o_o but how? and it's total is 500.11GB

    - Edit: Ok I really need a guide for editing the content in the HDD or I;ll have to erase it
    Cause my external HDD i'm willing to use is only 300GB, and the one I wanted to use is 1.3TB
    But it says it will overwrite the HDD data over all my Eternals Data.. (big no no) I don't want to lose what I have on the 1.3TB
    So unless there is a way for me to add the copy of my HDD to my External with out over writing stuff.. Im kinda screwed.

    Specs:

    My 1.3TB is a toshiba external hard drive that I use like a flash drive. (Drag & drop/copied files)
    It has over 900gb free still, and the rest of it is all media Pics/Docs/Games/Music/Video etc

    MY 300GB external HDD I'm willing to transfer over to the 1.3TB Eternal HDD, so that the 300GB external HDD is empty for use with anything O_o if this helps.. in any way.
    Last edited by Van; 10 Oct 2013 at 14:29.
      My System SpecsSystem Spec

  10. #20


    Posts : 2,191
    Windows 8.1


    Quote Originally Posted by Van View Post
    Morning, I just started to look over guides and such for using Ultimate Boot CD

    Good news is, my hard drive passed the tests, it's connected and working (YAY)
    Bad news is, it will still not work (meh figures)
    But I;m now typing to you from the very same Laptop, using Parted Magic.
    So thanks Usasma! for the Ultimate Boot CD idea.

    - So my current plan is too based on my understanding of the UBCD
    It was installed onto the ram, so now using Parted Magic I plan to clone the HHD to my portable 1.3 TG o.O
    Then erase the HDD using they're tools, i'll try erasing to factory setting, if that don't work I'll completely erase it.
    Then reinstall the drivers & utilities, OS etc, calling Dell for the disks today.

    - What I want to do, with the help of others or guidance!
    (im at the Parted magic site reading up but...)
    Does anyone here know how to "browse" my hdd through Parted Magic
    So that I can select and delete files as Usasma recommended?
    I see HHD editors, but can't understand them, this is where I'd need a step by step guide ; __;

    What I'd like to be able to do is go into the HDD and delete say like a 10gb + game or something.
    Like SKyrim or Resident Evil6, probably skyrim since it's modded and over 30gGB now... >.>
    That would hopefully free up enough space to at least be able to let the HDD function properly I'd hope ; _ ;
    However, from what I think I've been reading, my hard drives already been completely erased O_o (I hope not, but if is oh well)
    In some of the programs that scan the HDD's health it says the HDD has 465GB free??? o_o but how? and it's total is 500.11GB
    So, after all is said and done, that tells me you probably didn't burn the Win 8.1 ISO correctly and; therefore, it was not being recognized at boot and you were flying right past it into a Windows Blue Screen from the corrupted hard drive. You might want to go back and review your steps on how you created that Win 8.1 ISO because that should have worked also. No doubts about it. Just wanted to throw in my2cents and now I'll leave you to work with usasma. Good luck.
      My System SpecsSystem Spec

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(BSOD) Error Code: 0xc0000185
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