Windows 8 and 8.1 Forums

Very frustrated with this.

  1. #1


    Posts : 37
    Windows 8

    Very frustrated with this.


    So I had a BSOD problem for awhile and usually it was the "irql_not_less_or_equal" and I updated all my drivers and it was okay for a little while then it happened again. Except this time it was "Page_fault_in_nonpaged_area" Ill attach the zip folder from the recommended program on here.

    I hope im doing this right. If not tell me. Thanks in advance for any help advised.
    Last edited by JohnAbyss; 06 Oct 2013 at 13:08.

      My System SpecsSystem Spec

  2. #2


    Posts : 250
    Windows 7 Home Premium 64 Bit


    Code:
    avgfwd6a.sys                Tue Sep  4 14:31:15 2012 (5045BC53)
    avgidsdrivera.sys           Sat Jul 20 05:33:34 2013 (51E9CCCE)
    avgidsha.sys                Sat Jul 20 05:33:32 2013 (51E9CCCC)
    avgldx64.sys                Sat Jul 20 05:33:11 2013 (51E9CCB7)
    avgloga.sys                 Sat Jul 20 05:33:16 2013 (51E9CCBC)
    avgmfx64.sys                Mon Jul  1 05:28:29 2013 (51D0BF1D)
    avgrkx64.sys                Thu Sep  5 05:26:44 2013 (5227C1B4)
    avgwfpa.sys                 Thu Jul 18 05:45:08 2013 (51E72C84)
    Uninstall your current antivirus as it is contributing to your BSOD's.

    Do not start the trial version of MalwareBytes

    AppleCharger.sys Tue Feb 19 10:17:09 2013 (5122FCC5)
    GIGABYTE On/Off Charge driver. May cause BSOD on Win7/8 systems - uninstall to test.
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
    gdrv.sys Fri Mar 13 09:22:29 2009 (49B9D175)
    Gigabyte Easy Saver - mobo power utility driver
    http://www.carrona.org/drivers/driver.php?id=gdrv.sys

    information   Information
    download and install Revo Uninstaller.

    • Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).


    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!

    etdrv.sys Fri Mar 20 08:59:06 2009 (49C3067A)
    Generic Port I/O[br]May be part of Gigabyte Tools Easy Tune 6 (incompatible with Win7)
    http://www.carrona.org/drivers/driver.php?id=etdrv.sys

    PxHlpa64.sys Wed Jun 24 05:16:35 2009 (4A416253)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - Disk Check
    3. Troubleshoot applications by a clean boot - How to perform a Clean Boot Windows 8
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

    Code:
    Debug session time: Sun Oct  6 22:29:50.013 2013 (UTC + 6:00)
    
    Loading Dump File [C:\Users\Usra\SysnativeBSODApps\100613-36312-01.dmp]
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime: 0 days 1:00:42.618
    Probably caused by : ntkrnlmp.exe ( nt!ExQueryPoolUsage+120 )
    BugCheck 50, {fffff880819467c4, 0, fffff803ebc545df, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Bugcheck code 00000050
    Arguments: 
    Arg1: fffff880819467c4, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff803ebc545df, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  SearchIndexer.
    FAILURE_BUCKET_ID:  AV_nt!ExQueryPoolUsage
    MaxSpeed:     3500
    CurrentSpeed: 3500
    BiosVersion = F4
    BiosReleaseDate = 05/16/2013
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = Z87-HD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Oct  6 11:26:47.818 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Usra\SysnativeBSODApps\100613-35812-01.dmp]
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime: 0 days 7:29:44.423
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+ff )
    BugCheck 1000007E, {ffffffffc0000005, fffff880048913e7, fffff8800786f4e8, fffff8800786ed20}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Bugcheck code 1000007E
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880048913e7, The address that the exception occurred at
    Arg3: fffff8800786f4e8, Exception Record Address
    Arg4: fffff8800786ed20, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID:  AV_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation
    MaxSpeed:     3500
    CurrentSpeed: 3500
    BiosVersion = F4
    BiosReleaseDate = 05/16/2013
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = Z87-HD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Oct  6 03:12:10.030 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Usra\SysnativeBSODApps\100513-32312-01.dmp]
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime: 0 days 0:00:51.676
    *** WARNING: Unable to verify timestamp for rzudd.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzudd.sys
    Probably caused by : rzudd.sys ( rzudd+168e5 )
    BugCheck 10D, {4, 0, fffff88007d418e5, fffffa801352ce40}
    BugCheck Info: WDF_VIOLATION (10d)
    Bugcheck code 0000010D
    Arguments: 
    Arg1: 0000000000000004, A NULL parameter was passed to a function that required a non-
        NULL value. Use the "ln" debugger command with the value of
        Parameter 3 as its argument to determine the function which
        requires a non-NULL parameter.
    Arg2: 0000000000000000, Reserved.
    Arg3: fffff88007d418e5, The caller's address.
    Arg4: fffffa801352ce40, Reserved.
    BUGCHECK_STR:  0x10D_4
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x10D_4_VRF_rzudd+168e5
    MaxSpeed:     3500
    CurrentSpeed: 3500
    BiosVersion = F4
    BiosReleaseDate = 05/16/2013
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = Z87-HD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Thu Oct  3 11:08:31.923 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Usra\SysnativeBSODApps\100313-22562-01.dmp]
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime: 0 days 4:39:16.528
    *** WARNING: Unable to verify timestamp for avgmfx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
    Probably caused by : luafv.sys ( luafv!LuafvGenerateFileName+55 )
    BugCheck 50, {fffffaa00cd31840, 0, fffff802afa7145b, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Bugcheck code 00000050
    Arguments: 
    Arg1: fffffaa00cd31840, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff802afa7145b, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  WmiPrvSE.exe
    FAILURE_BUCKET_ID:  AV_luafv!LuafvGenerateFileName
    MaxSpeed:     3500
    CurrentSpeed: 3500
    BiosVersion = F4
    BiosReleaseDate = 05/16/2013
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = Z87-HD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Thu Oct  3 06:28:34.158 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Usra\SysnativeBSODApps\100213-26921-01.dmp]
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime: 1 days 4:19:36.756
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
    BugCheck A, {bffd012ec, c, 0, fffff80138d7619c}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Bugcheck code 0000000A
    Arguments: 
    Arg1: 0000000bffd012ec, memory referenced
    Arg2: 000000000000000c, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80138d7619c, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID:  AV_nt!KiPageFault
    MaxSpeed:     3500
    CurrentSpeed: 3500
    BiosVersion = F4
    BiosReleaseDate = 05/16/2013
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = Z87-HD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My System SpecsSystem Spec

  3. #3


    Posts : 37
    Windows 8


    Quote Originally Posted by koolkat77 View Post
    Code:
    avgfwd6a.sys                Tue Sep  4 14:31:15 2012 (5045BC53)
    avgidsdrivera.sys           Sat Jul 20 05:33:34 2013 (51E9CCCE)
    avgidsha.sys                Sat Jul 20 05:33:32 2013 (51E9CCCC)
    avgldx64.sys                Sat Jul 20 05:33:11 2013 (51E9CCB7)
    avgloga.sys                 Sat Jul 20 05:33:16 2013 (51E9CCBC)
    avgmfx64.sys                Mon Jul  1 05:28:29 2013 (51D0BF1D)
    avgrkx64.sys                Thu Sep  5 05:26:44 2013 (5227C1B4)
    avgwfpa.sys                 Thu Jul 18 05:45:08 2013 (51E72C84)
    Uninstall your current antivirus as it is contributing to your BSOD's.

    Do not start the trial version of MalwareBytes

    AppleCharger.sys Tue Feb 19 10:17:09 2013 (5122FCC5)
    GIGABYTE On/Off Charge driver. May cause BSOD on Win7/8 systems - uninstall to test.
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
    gdrv.sys Fri Mar 13 09:22:29 2009 (49B9D175)
    Gigabyte Easy Saver - mobo power utility driver
    http://www.carrona.org/drivers/driver.php?id=gdrv.sys

    information   Information
    download and install Revo Uninstaller.

    • Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).


    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!

    etdrv.sys Fri Mar 20 08:59:06 2009 (49C3067A)
    Generic Port I/O[br]May be part of Gigabyte Tools Easy Tune 6 (incompatible with Win7)
    http://www.carrona.org/drivers/driver.php?id=etdrv.sys

    PxHlpa64.sys Wed Jun 24 05:16:35 2009 (4A416253)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - Disk Check
    3. Troubleshoot applications by a clean boot - How to perform a Clean Boot Windows 8
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

    Code:
    Debug session time: Sun Oct  6 22:29:50.013 2013 (UTC + 6:00)
    
    Loading Dump File [C:\Users\Usra\SysnativeBSODApps\100613-36312-01.dmp]
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime: 0 days 1:00:42.618
    Probably caused by : ntkrnlmp.exe ( nt!ExQueryPoolUsage+120 )
    BugCheck 50, {fffff880819467c4, 0, fffff803ebc545df, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Bugcheck code 00000050
    Arguments: 
    Arg1: fffff880819467c4, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff803ebc545df, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  SearchIndexer.
    FAILURE_BUCKET_ID:  AV_nt!ExQueryPoolUsage
    MaxSpeed:     3500
    CurrentSpeed: 3500
    BiosVersion = F4
    BiosReleaseDate = 05/16/2013
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = Z87-HD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Oct  6 11:26:47.818 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Usra\SysnativeBSODApps\100613-35812-01.dmp]
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime: 0 days 7:29:44.423
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+ff )
    BugCheck 1000007E, {ffffffffc0000005, fffff880048913e7, fffff8800786f4e8, fffff8800786ed20}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Bugcheck code 1000007E
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880048913e7, The address that the exception occurred at
    Arg3: fffff8800786f4e8, Exception Record Address
    Arg4: fffff8800786ed20, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID:  AV_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation
    MaxSpeed:     3500
    CurrentSpeed: 3500
    BiosVersion = F4
    BiosReleaseDate = 05/16/2013
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = Z87-HD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Oct  6 03:12:10.030 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Usra\SysnativeBSODApps\100513-32312-01.dmp]
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime: 0 days 0:00:51.676
    *** WARNING: Unable to verify timestamp for rzudd.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzudd.sys
    Probably caused by : rzudd.sys ( rzudd+168e5 )
    BugCheck 10D, {4, 0, fffff88007d418e5, fffffa801352ce40}
    BugCheck Info: WDF_VIOLATION (10d)
    Bugcheck code 0000010D
    Arguments: 
    Arg1: 0000000000000004, A NULL parameter was passed to a function that required a non-
        NULL value. Use the "ln" debugger command with the value of
        Parameter 3 as its argument to determine the function which
        requires a non-NULL parameter.
    Arg2: 0000000000000000, Reserved.
    Arg3: fffff88007d418e5, The caller's address.
    Arg4: fffffa801352ce40, Reserved.
    BUGCHECK_STR:  0x10D_4
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x10D_4_VRF_rzudd+168e5
    MaxSpeed:     3500
    CurrentSpeed: 3500
    BiosVersion = F4
    BiosReleaseDate = 05/16/2013
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = Z87-HD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Thu Oct  3 11:08:31.923 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Usra\SysnativeBSODApps\100313-22562-01.dmp]
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime: 0 days 4:39:16.528
    *** WARNING: Unable to verify timestamp for avgmfx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
    Probably caused by : luafv.sys ( luafv!LuafvGenerateFileName+55 )
    BugCheck 50, {fffffaa00cd31840, 0, fffff802afa7145b, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Bugcheck code 00000050
    Arguments: 
    Arg1: fffffaa00cd31840, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff802afa7145b, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  WmiPrvSE.exe
    FAILURE_BUCKET_ID:  AV_luafv!LuafvGenerateFileName
    MaxSpeed:     3500
    CurrentSpeed: 3500
    BiosVersion = F4
    BiosReleaseDate = 05/16/2013
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = Z87-HD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Thu Oct  3 06:28:34.158 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Usra\SysnativeBSODApps\100213-26921-01.dmp]
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime: 1 days 4:19:36.756
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
    BugCheck A, {bffd012ec, c, 0, fffff80138d7619c}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Bugcheck code 0000000A
    Arguments: 
    Arg1: 0000000bffd012ec, memory referenced
    Arg2: 000000000000000c, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80138d7619c, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID:  AV_nt!KiPageFault
    MaxSpeed:     3500
    CurrentSpeed: 3500
    BiosVersion = F4
    BiosReleaseDate = 05/16/2013
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = Z87-HD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    I did everything before the 1-5 steps

    Currently on the 1-5 steps
    1) No Violations found
    2) No errors found
    3) Do not have enough time for this right now and will continue when I get home
    4) No errors found
    5) will get back to when I get a Blank CD

    So far no BSOD since deleting/updating what you told me to, will update later.
      My System SpecsSystem Spec

  4. #4


    Posts : 37
    Windows 8


    Got another BSOD. "Video_managment_internal" i think. Ill attach another zip file with the information. Also I couldnt uninstall or update the driver PxHlpa64.sys Wed Jun 24 05:16:35 2009 (4A416253). I didn't have any of the programs on the recommended list.
      My System SpecsSystem Spec

  5. #5


    Posts : 250
    Windows 7 Home Premium 64 Bit


    Have you performed a clean boot?

    gdrv.sys Fri Mar 13 09:22:29 2009 (49B9D175)
    Gigabyte Easy Saver - mobo power utility driver
    http://www.carrona.org/drivers/driver.php?id=gdrv.sys

    PxHlpa64.sys Wed Jun 24 05:16:35 2009 (4A416253)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    ElgatoGC658.sys Wed Nov 9 13:39:12 2011 (4EBA2E20)

    ElgatoGC658.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    AppleCharger.sys Tue Feb 19 10:17:09 2013 (5122FCC5)
    GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013))
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys

    Please fix these drivers. (Uninstall Gigabyte software)
      My System SpecsSystem Spec

  6. #6


    Posts : 37
    Windows 8


    I have fixed the BSOD. After many driver uninstalls/updates thank you for the help. Really appreciate it.
      My System SpecsSystem Spec

  7. #7


    Posts : 250
    Windows 7 Home Premium 64 Bit


    Thanks for letting us know!
    Post here if they happen again
      My System SpecsSystem Spec

Very frustrated with this.
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