Windows 8 and 8.1 Forums


WHEA_UNCORRECTABLE_ERROR WinDbg need help translating?

  1. #1


    Posts : 8
    Windows 8 Pro

    WHEA_UNCORRECTABLE_ERROR WinDbg need help translating?


    I've been getting the same WHEA_UNCORRECTABLE_ERROR for some time now. It just happens at random, whenever I'm playing games or using programs. In my desperation to figure out what is really going on I followed an online tutorial which showed me how to use a minidump file to generate the following information in WinDbg. But, I don't know how to interpret it. Can anyone help me determine what this means? Any help is much appreciated.



    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [D:\DumpFile01\093013-7984-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    Machine Name:
    Kernel base = 0xfffff802`be487000 PsLoadedModuleList = 0xfffff802`be751a80
    Debug session time: Mon Sep 30 05:09:33.605 2013 (UTC - 7:00)
    System Uptime: 0 days 0:25:17.232
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................................................
    Loading User Symbols
    Loading unloaded module list
    ..........
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa80128d8028, bf800000, 124}

    *** WARNING: Unable to verify timestamp for gzflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for gzflt.sys
    Probably caused by : GenuineIntel

    Followup: MachineOwner
    ---------

    6: kd> 0: kd> !errrec fffffa80128d8028
    Can't switch processors on a kernel triage dump
    ^ Syntax error in '0: kd> !errrec fffffa80128d8028'
    6: kd> !errrec fffffa80128d8028
    ===============================================================================
    Common Platform Error Record @ fffffa80128d8028
    -------------------------------------------------------------------------------
    Record Id : 01cebdd264836585
    Severity : Fatal (1)
    Length : 928
    Creator : Microsoft
    Notify Type : Machine Check Exception
    Timestamp : 9/30/2013 12:09:33 (UTC)
    Flags : 0x00000000

    ===============================================================================
    Section 0 : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor @ fffffa80128d80a8
    Section @ fffffa80128d8180
    Offset : 344
    Length : 192
    Flags : 0x00000001 Primary
    Severity : Fatal

    Proc. Type : x86/x64
    Instr. Set : x64
    Error Type : Cache error
    Operation : Generic
    Flags : 0x00
    Level : 0
    CPU Version : 0x00000000000306c3
    Processor ID : 0x0000000000000006

    ===============================================================================
    Section 1 : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor @ fffffa80128d80f0
    Section @ fffffa80128d8240
    Offset : 536
    Length : 128
    Flags : 0x00000000
    Severity : Fatal

    Local APIC Id : 0x0000000000000006
    CPU Id : c3 06 03 00 00 08 10 06 - bf fb da 7f ff fb eb bf
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

    Proc. Info 0 @ fffffa80128d8240

    ===============================================================================
    Section 2 : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor @ fffffa80128d8138
    Section @ fffffa80128d82c0
    Offset : 664
    Length : 264
    Flags : 0x00000000
    Severity : Fatal

    Error : DCACHEL0_WR_ERR (Proc 6 Bank 1)
    Status : 0xbf80000000000124
    Address : 0x00000004114b1c80
    Misc. : 0x0000000000000086

    ********************************************************************************

      My System SpecsSystem Spec

  2. #2


    Posts : 8
    Windows 8 Pro

    I gathered further info by using !analyze -v command


    Does anyone know what is going on here? Why am I getting periodic WHEA_UNCORRECTABLE_ERROR BSOD crashes.

    6: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80128d8028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_GenuineIntel

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: pmbxag.exe

    CURRENT_IRQL: f

    STACK_TEXT:
    fffff880`02ffa968 fffff802`be448965 : 00000000`00000124 00000000`00000000 fffffa80`128d8028 00000000`bf800000 : nt!KeBugCheckEx
    fffff880`02ffa970 fffff802`be5e0159 : 00000000`00000001 fffffa80`0ca99b30 00000000`00000000 fffffa80`128d8028 : hal!HalBugCheckSystem+0xf9
    fffff880`02ffa9b0 fffff802`be448703 : 00000000`00000728 00000000`00000006 fffff880`02ffab10 fffffa80`0ca99b30 : nt!WheaReportHwError+0x249
    fffff880`02ffaa10 fffff802`be448020 : 00000000`00000010 fffffa80`0ca99b30 fffff880`02ffabc8 fffffa80`0ca99b30 : hal!HalpMcaReportError+0x53
    fffff880`02ffab70 fffff802`be447f1b : fffffa80`0c7e9a30 00000000`00000001 00000000`00000006 00000000`00000000 : hal!HalpMceHandlerCore+0xd4
    fffff880`02ffabc0 fffff802`be447d78 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe3
    fffff880`02ffac00 fffff802`be448f0f : fffffa80`0c7e9a30 fffff880`02ffae30 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
    fffff880`02ffac30 fffff802`be50067b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`02ffac60 fffff802`be50042e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    fffff880`02ffada0 fffff880`019bed20 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x16e
    fffff880`0d0cc1c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : gzflt+0x23d20


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: GenuineIntel

    IMAGE_NAME: GenuineIntel

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

    BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

    Followup: MachineOwner
    ---------



    ********************************************************************************
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8 Pro

    I have more information due to another crash!


    Shortly after my last post, I had another crash so I decided to include the information in case it can help someone figure out what is going on here. I need all the help I can get. Trust me.

    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\093013-7171-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    Machine Name:
    Kernel base = 0xfffff802`50470000 PsLoadedModuleList = 0xfffff802`5073aa80
    Debug session time: Mon Sep 30 07:23:54.364 2013 (UTC - 7:00)
    System Uptime: 0 days 2:13:53.990
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................................................
    Loading User Symbols
    Loading unloaded module list
    ..........
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa80128f4028, bf800000, 124}

    Probably caused by : GenuineIntel

    Followup: MachineOwner
    ---------

    7: kd> !errrec fffffa80128f4028
    ===============================================================================
    Common Platform Error Record @ fffffa80128f4028
    -------------------------------------------------------------------------------
    Record Id : 01cebdd5fcd3e6df
    Severity : Fatal (1)
    Length : 928
    Creator : Microsoft
    Notify Type : Machine Check Exception
    Timestamp : 9/30/2013 14:23:54 (UTC)
    Flags : 0x00000000

    ===============================================================================
    Section 0 : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor @ fffffa80128f40a8
    Section @ fffffa80128f4180
    Offset : 344
    Length : 192
    Flags : 0x00000001 Primary
    Severity : Fatal

    Proc. Type : x86/x64
    Instr. Set : x64
    Error Type : Cache error
    Operation : Generic
    Flags : 0x00
    Level : 0
    CPU Version : 0x00000000000306c3
    Processor ID : 0x0000000000000007

    ===============================================================================
    Section 1 : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor @ fffffa80128f40f0
    Section @ fffffa80128f4240
    Offset : 536
    Length : 128
    Flags : 0x00000000
    Severity : Fatal

    Local APIC Id : 0x0000000000000007
    CPU Id : c3 06 03 00 00 08 10 07 - bf fb da 7f ff fb eb bf
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

    Proc. Info 0 @ fffffa80128f4240

    ===============================================================================
    Section 2 : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor @ fffffa80128f4138
    Section @ fffffa80128f42c0
    Offset : 664
    Length : 264
    Flags : 0x00000000
    Severity : Fatal

    Error : DCACHEL0_WR_ERR (Proc 7 Bank 1)
    Status : 0xbf80000000000124
    Address : 0x00000004114f6780
    Misc. : 0x0000000000000086

    7: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80128f4028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_GenuineIntel

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: f

    STACK_TEXT:
    fffff880`030ae968 fffff802`50431965 : 00000000`00000124 00000000`00000000 fffffa80`128f4028 00000000`bf800000 : nt!KeBugCheckEx
    fffff880`030ae970 fffff802`505c9159 : 00000000`00000001 fffffa80`0ca99ca0 00000000`00000000 fffffa80`128f4028 : hal!HalBugCheckSystem+0xf9
    fffff880`030ae9b0 fffff802`50431703 : 00000000`00000728 00000000`00000007 fffff880`030aeb10 fffffa80`0ca99ca0 : nt!WheaReportHwError+0x249
    fffff880`030aea10 fffff802`50431020 : 00000000`00000010 fffffa80`0ca99ca0 fffff880`030aebc8 fffffa80`0ca99ca0 : hal!HalpMcaReportError+0x53
    fffff880`030aeb70 fffff802`50430f1b : fffffa80`0c7e8ae0 00000000`00000001 00000000`00000007 00000000`00000000 : hal!HalpMceHandlerCore+0xd4
    fffff880`030aebc0 fffff802`50430d78 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe3
    fffff880`030aec00 fffff802`50431f0f : fffffa80`0c7e8ae0 fffff880`030aee30 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
    fffff880`030aec30 fffff802`504e967b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`030aec60 fffff802`504e942e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    fffff880`030aeda0 fffff802`50518170 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x16e
    fffff880`0357e4c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeGetCurrentProcessorNumberEx


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: GenuineIntel

    IMAGE_NAME: GenuineIntel

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

    BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

    Followup: MachineOwner
    ---------



    **********************************************************************************
      My System SpecsSystem Spec

  4. #4


    Posts : 8
    Windows 8 Pro

    I had yet another crash and they all seem to be related!


    I'm sure that if i knew anything about how to debug, then I would have figured this out by now. But, I'm not a computer Guru. And I really need someone to point out for me specifically what is causing this.

    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\093013-7562-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    Machine Name:
    Kernel base = 0xfffff801`c681b000 PsLoadedModuleList = 0xfffff801`c6ae5a80
    Debug session time: Mon Sep 30 07:45:17.781 2013 (UTC - 7:00)
    System Uptime: 0 days 0:04:09.408
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................................................
    Loading User Symbols
    Loading unloaded module list
    ........
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa80126f3028, bf800000, 124}

    Probably caused by : GenuineIntel

    Followup: MachineOwner
    ---------

    7: kd> !errrec fffffa80126f3028
    ===============================================================================
    Common Platform Error Record @ fffffa80126f3028
    -------------------------------------------------------------------------------
    Record Id : 01cebdeb19c6dbbd
    Severity : Fatal (1)
    Length : 928
    Creator : Microsoft
    Notify Type : Machine Check Exception
    Timestamp : 9/30/2013 14:45:17 (UTC)
    Flags : 0x00000000

    ===============================================================================
    Section 0 : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor @ fffffa80126f30a8
    Section @ fffffa80126f3180
    Offset : 344
    Length : 192
    Flags : 0x00000001 Primary
    Severity : Fatal

    Proc. Type : x86/x64
    Instr. Set : x64
    Error Type : Cache error
    Operation : Generic
    Flags : 0x00
    Level : 0
    CPU Version : 0x00000000000306c3
    Processor ID : 0x0000000000000007

    ===============================================================================
    Section 1 : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor @ fffffa80126f30f0
    Section @ fffffa80126f3240
    Offset : 536
    Length : 128
    Flags : 0x00000000
    Severity : Fatal

    Local APIC Id : 0x0000000000000007
    CPU Id : c3 06 03 00 00 08 10 07 - bf fb da 7f ff fb eb bf
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

    Proc. Info 0 @ fffffa80126f3240

    ===============================================================================
    Section 2 : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor @ fffffa80126f3138
    Section @ fffffa80126f32c0
    Offset : 664
    Length : 264
    Flags : 0x00000000
    Severity : Fatal

    Error : DCACHEL0_WR_ERR (Proc 7 Bank 1)
    Status : 0xbf80000000000124
    Address : 0x00000003fb83f440
    Misc. : 0x0000000000000086

    7: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80126f3028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_GenuineIntel

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: svchost.exe

    CURRENT_IRQL: f

    STACK_TEXT:
    fffff880`030ae968 fffff801`c6f91965 : 00000000`00000124 00000000`00000000 fffffa80`126f3028 00000000`bf800000 : nt!KeBugCheckEx
    fffff880`030ae970 fffff801`c6974159 : 00000000`00000001 fffffa80`0ca99ca0 00000000`00000000 fffffa80`126f3028 : hal!HalBugCheckSystem+0xf9
    fffff880`030ae9b0 fffff801`c6f91703 : 00000000`00000728 00000000`00000007 fffff880`030aeb10 fffffa80`0ca99ca0 : nt!WheaReportHwError+0x249
    fffff880`030aea10 fffff801`c6f91020 : 00000000`00000010 fffffa80`0ca99ca0 fffff880`030aebc8 fffffa80`0ca99ca0 : hal!HalpMcaReportError+0x53
    fffff880`030aeb70 fffff801`c6f90f1b : fffffa80`0c7e9ae0 00000000`00000001 00000000`00000007 00000000`00000000 : hal!HalpMceHandlerCore+0xd4
    fffff880`030aebc0 fffff801`c6f90d78 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe3
    fffff880`030aec00 fffff801`c6f91f0f : fffffa80`0c7e9ae0 fffff880`030aee30 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
    fffff880`030aec30 fffff801`c689467b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`030aec60 fffff801`c689442e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    fffff880`030aeda0 fffff880`00e05142 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x16e
    fffff880`09a76290 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : FLTMGR!FltReleasePushLock+0x22


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: GenuineIntel

    IMAGE_NAME: GenuineIntel

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

    BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

    Followup: MachineOwner
    ---------

    **********************************************************************************
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8 Pro

    Another crash!


    This is getting a little frustrating now. I just hope someone can help me fix this.....

    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\093013-6500-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    Machine Name:
    Kernel base = 0xfffff801`fd089000 PsLoadedModuleList = 0xfffff801`fd353a80
    Debug session time: Mon Sep 30 08:11:47.669 2013 (UTC - 7:00)
    System Uptime: 0 days 0:26:03.296
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................................................
    Loading User Symbols
    Loading unloaded module list
    .........
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa800c735028, bf800000, 124}

    Probably caused by : GenuineIntel

    Followup: MachineOwner
    ---------

    6: kd> !errrec fffffa800c735028
    ===============================================================================
    Common Platform Error Record @ fffffa800c735028
    -------------------------------------------------------------------------------
    Record Id : 01cebdebbe491d4e
    Severity : Fatal (1)
    Length : 928
    Creator : Microsoft
    Notify Type : Machine Check Exception
    Timestamp : 9/30/2013 15:11:47 (UTC)
    Flags : 0x00000000

    ===============================================================================
    Section 0 : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor @ fffffa800c7350a8
    Section @ fffffa800c735180
    Offset : 344
    Length : 192
    Flags : 0x00000001 Primary
    Severity : Fatal

    Proc. Type : x86/x64
    Instr. Set : x64
    Error Type : Cache error
    Operation : Generic
    Flags : 0x00
    Level : 0
    CPU Version : 0x00000000000306c3
    Processor ID : 0x0000000000000006

    ===============================================================================
    Section 1 : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor @ fffffa800c7350f0
    Section @ fffffa800c735240
    Offset : 536
    Length : 128
    Flags : 0x00000000
    Severity : Fatal

    Local APIC Id : 0x0000000000000006
    CPU Id : c3 06 03 00 00 08 10 06 - bf fb da 7f ff fb eb bf
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

    Proc. Info 0 @ fffffa800c735240

    ===============================================================================
    Section 2 : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor @ fffffa800c735138
    Section @ fffffa800c7352c0
    Offset : 664
    Length : 264
    Flags : 0x00000000
    Severity : Fatal

    Error : DCACHEL0_WR_ERR (Proc 6 Bank 1)
    Status : 0xbf80000000000124
    Address : 0x00000004114b7200
    Misc. : 0x0000000000000086

    6: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800c735028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_GenuineIntel

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: f

    STACK_TEXT:
    fffff880`01bfa968 fffff801`fd04a965 : 00000000`00000124 00000000`00000000 fffffa80`0c735028 00000000`bf800000 : nt!KeBugCheckEx
    fffff880`01bfa970 fffff801`fd1e2159 : 00000000`00000001 fffffa80`0ca99b30 00000000`00000000 fffffa80`0c735028 : hal!HalBugCheckSystem+0xf9
    fffff880`01bfa9b0 fffff801`fd04a703 : 00000000`00000728 00000000`00000006 fffff880`01bfab10 fffffa80`0ca99b30 : nt!WheaReportHwError+0x249
    fffff880`01bfaa10 fffff801`fd04a020 : 00000000`00000010 fffffa80`0ca99b30 fffff880`01bfabc8 fffffa80`0ca99b30 : hal!HalpMcaReportError+0x53
    fffff880`01bfab70 fffff801`fd049f1b : fffffa80`0c7e9a30 00000000`00000001 00000000`00000006 00000000`00000000 : hal!HalpMceHandlerCore+0xd4
    fffff880`01bfabc0 fffff801`fd049d78 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe3
    fffff880`01bfac00 fffff801`fd04af0f : fffffa80`0c7e9a30 fffff880`01bfae30 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
    fffff880`01bfac30 fffff801`fd10267b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`01bfac60 fffff801`fd10242e : 00000000`00000000 fffff801`fd1023af 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    fffff880`01bfada0 fffff880`06002984 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x16e
    fffff880`0305b8c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x18


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: GenuineIntel

    IMAGE_NAME: GenuineIntel

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

    BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

    Followup: MachineOwner
    ---------

    ************************************************************************************
      My System SpecsSystem Spec

  6. #6


    You're getting the same error each time - WHEA_UNCORRECTABLE_ERROR, with a sub-code (parameter 1) indicating 0x0 Machine Check Exception. The explanation of WHEA_UNCORRECTABLE_ERROR is "A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. (sic)"

    I've had WHEA_UNCORRECTABLE_ERROR dumps on machines before, and it's almost always been the CPU that's to blame. In my nearly 20 years of IT experience, I've had very few CPUs go bad, but it does happen. People might think that a CPU is either good or bad; either 100% working or 100% bad. That's not the case--a CPU can work right for awhile and then without warning it'll cause a dump on you.

    I would try running MEMTEST to rule out a memory problem. I would also run the SF diagnostics as described here and post the results: Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  7. #7


    Check out this step-by-step guide on resolving WHEA_UNCORRECTABLE_ERROR: What does the WHEA Uncorrectable Error Blue Screen mean in Windows?

    There's some good stuff there. It talks about running the Windows Memory Diagnostic, which can help rule out faulty memory. It also talks about ruling out a bad hard drive or SSD with CHKDSK. CHKDSK is a bit more limited, so a robust hard disk health tool like WindowSMART 2013, Crystal Disk Info or HD Sentinel should be used to see if the disk itself is reporting serious problems.
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    Windows 8 Pro


    Thankyou very much for your response, I've only had this computer for 2 days now. I did a couple things since I last posted to try to fix my computer problem. I enabled automatic driver updates for Windows 8 and also installed like forty something updates using Windows Updater. Interestingly, after doing that I was able to play Sniper Ghost Warrior 2 on highest settings for a few hours without any crashes early this morning. However, I'm half expecting it to crash again since I'm skeptical that something like that would fix it. I think running some benchmarking software would help to prove whether or not the problem still exists or not. Since I think I need to test the processor to make double sure it is functioning correctly. Thankyou for your response, if the problem continues, then I have the feeling its the processor.

      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    STOP 0x124 errors are errors that the CPU detects and sends to Windows.
    They are mostly hardware problems - but we have seen them caused by low-level drivers.
    The first one mentions gzflt.sys - a low-level driver for your BitDefender.
    I'd suggest removing BitDefender (and enabling Windows Defender and the Windows Firewall) temporarily to see if that helps.

    One of the first things that we check here are Windows Updates. That's why we don't have many problems with Windows BSOD's - the updates take care of the vast majority of them.
      My System SpecsSystem Spec

  10. #10


    Posts : 8
    Windows 8 Pro

    I Removed Bitdefender and Used the SF Diagnostic Tool.


    Thankyou for your reply Usasma!

    I'm sorry it took so long for me to answer back. I've had a lot going on in my life lately, so I couldn't free myself long enough to troubleshoot my computer issues. I did as you suggested and removed bitdefender. Then I followed the guide you posted to install the SF Diagnostic Tool. I ran the tool and zipped the contents of the folder it generated. I will post that on here so that you may be able to help further diagnose my issues. Thankyou very much for any help that you or others may be able to give me. I hope to hear back from you.

    Dreamchaser01
      My System SpecsSystem Spec

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