Windows 8 and 8.1 Forums

BSOD hell

  1. #1

    Posts : 4
    Windows 8 Pro 64bit

    BSOD hell

    I hope that someone can help me with this. I am new to posting. I have a custom built desktop and it has recently developed a habit of random BSOD messages. I have tried all advice from Microsoft's forums: from memory checking with memtest86 to windows' memory check app included. I have adjusted the RAM voltage to 1.5V as per manufacturer reccommendation as well, but with no luck at all. I have updated BIOS, clean installed my OS like a million times and drivers are updated (according to windows at least) and working fine. I wanted to upload the dmp but it is 1.1GB in size. Using NirSoft BlueScreen view app, this is the info I have managed to gather from the latest BSOD:

    Bugcheck string: kmode_exception_not_handled
    Bug check code: 0x0000001e
    Caused by driver: usbport.sys
    Caused by address: usbport.sys+15c26

    I have located minidumps and I hope this will help.

    Please please please.... can someone please help me fix this problem.

    My system is as follows:

    Windows 8 Pro 64-bit
    Asus P8H77-MLE motherboard
    Intel Core i5 3330
    16GB RAM
    Geforce GTX 650

      My System SpecsSystem Spec

  2. #2

    Do you have any USB devices connected? I took a look at your minidumps. The first is a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M and the details it contains seem to closely resemble this post: Another BSOD while Idle thread... - Windows 7 Help Forums

    The second one is the KMODE_EXCEPTION_NOT_HANDLED, as you've listed above.

    In both dumps, the underlying NTSTATUS code is the notorious 0xC0000005 (access violation). These are almost always the result of buggy drivers.

    That said, the first order of business is to examine any USB devices attached to the system--external drives, mice, flash drives, security devices (i.e. ActivKey), scanners and yes, even a USB missile launcher. Are any of these using old drivers? A lot of devices use Microsoft OOB drivers, like external hard drives and flash drives. Some devices, however, require their own third-party drivers like mice or ActivKey security devices.

    The post I provided a link to was suggestive of someone using an old driver with their Razer mouse.

    Try disconnecting all USB devices and see how the system behaves. If all is well, connect devices one at a time. Let it sit for a while...if no issues, unplug it and move on to the next one. By process of elimination you should find the guilty party, and can then decide what course of action to take (i.e. upgrade the driver, replace the device).
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    Windows 8 Pro 64bit

    Hi msaweyer91,

    Thank you for your reply. I will definitely try eliminating the problem as you advised.

    It has just BSOD again but with different errors this time as well. Can this also be because of the same problem?

    I have attached the minidump again.

    I have a hunch that it is my wireless n adapter causing the trouble, because I started watching a YouTube video and that's when it crashed and gave me these new minidumps. It is a D-Link DWA-140

    Thank you for helping me solve these issues
      My System SpecsSystem Spec

  4. #4

    Posts : 4
    Windows 8 Pro 64bit

    Hi msaweyer91,

    Just an update on my previous reply... another BSOD yet again

    Thank you
      My System SpecsSystem Spec

  5. #5

    OK your BSODs are all over the map. Of the three you just posted (the most recent zip had 3 in it), they're all different.

    The first is NTFS_FILE_SYSTEM, which can be caused by a variety of sources, but most often a failing disk or buggy drivers could be the culprit. A good way to rule out a bad disk is to install a hard disk health tool like WindowSMART 2013, Crystal Disk Info or HD Sentinel. WindowSMART is my favorite, but any of the three will tell you pretty quickly if there are any obvious disk problems. You can, of course, run CHKDSK /R but CHKDSK looks at the logical file system, whereas tools like WindowSMART 2013 look at the disk from a hardware point of view. CHKDSK could report all is well when in reality the disk could be on its way out.

    Another BSOD is SYSTEM_SERVICE_EXCEPTION, which occurred in DirectX while running Google Chrome. My guess is you must've been watching a video or playing a game when this BSOD hit. I have a laptop with a video card that I know is problematic and causes routine BSODs--it's my work-issued laptop and I'm due for a replacement in a few weeks so I can live with a once-or-twice-per-week crash. In your case, I see the first argument is 0xC0000005, the notorious "access violation" which has existed ever since Windows 3.1, maybe earlier. These are almost always attributed to buggy drivers...I'd say 99.9%. On that note, I would recommend ensuring your video driver is up to date.

    The last one is SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION, and this one occurred in your NETIO.SYS driver.

    When I start seeing these all over the map, it's harder to troubleshoot. Are you running really old drivers? Are you running hardware that isn't vendor supported for the OS you're running?

    I ask because my daughter has a laptop that HP only supports Windows XP and Vista on, but I've got it running Windows 7 just fine. However, if I try to install Windows 8, it has a ton of hardware with question marks in Device Manager, and if I try to make it work with Windows 7 drivers and piecemeal things together, it's Crash City. BSOD's like crazy.

    That said, you indicated the desktop is a custom build. Are you sure ALL hardware has Windows 8 drivers, and are all of these drivers up to date? Even one or two old drivers can potentially cause a problem.

    And since you're getting seemingly random BSODs in different areas--video, network, USB--I would strongly consider running or re-running memory tests. Run WindowSMART 2013 to check the health of your disks (you can export WindowSMART's findings and paste them back here--click the Advanced > Export to Text function). And run memtest86 to verify the memory isn't faulty, and we can go from there.
      My System SpecsSystem Spec

  6. #6

    Posts : 4
    Windows 8 Pro 64bit

    Good morning,

    Thank you for that helpful thread. I have run WindowsSMART and attached my findings. According to it, my drive is healthy. I have tried Crystal disk as well and also reports that all is healthy.

    I have run memtest and also no problems there.

    You were right when you said that I received the SYSTEM_SERVICE_EXCEPTION. I was watching a video on YouTube. I checked for the latest drivers for my grafix card, and according to the computer, it is up to date with the latest version I could find on the net. There is a new driver out for the card, but it is in Beta state. Would you recommend downloading and installing that driver?

    Windows compatibility... My computer is a custom built. The box the motherboard came in says that it is Windows 8 ready. The only old piece of hardware I had connected to the computer was the D-Link wireless n which was connected to USB. I have removed that.

    Thanks again for your help
      My System SpecsSystem Spec

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