Frequent BSOD while playing League of Legends

jasonf7 · Sep 29, 2013

Hi this is my first post in this forum.
I've had a HP Envy m6 laptop for a while now with windows 8 pro and I've noticed that i'm getting very frequent BSOD (Can't be virus since I have Bitdefender). It seems as though they occur 95% of the time while I play the game League of Legends.
I checked out my dump files using BlueScreenView and noticed that i'm getting a variety of errors (REFERENCE_BY_POINTER, PAGE_FAULT_IN_NONPAGED_AREA, ATTEMPTED_WRITE_TO_READONLY_MEMORY, KMODE_EXCEPTION_NOT_HANDLED) caused by a variety of drivers (iaStorA.sys, tcpip.sys, ntoskrnl.exe).
Any help regarding how I can prevent these BSOD's are greatly appreciated!

Thanks!

usasma · Oct 2, 2013

Do you still need help with this issue?
Please respond back and I'll get to work on the next AM

jasonf7 · Oct 3, 2013

Yes please usasma. This issue still persists and I still need assistance to solve it.

Thanks!

usasma · Oct 3, 2013

This device has issues in Device Manager:

USB-IF xHCI USB Host Controller ROOT\UOIP_BUS_DRIVER\0000 This device is not working properly because Windows cannot load the drivers required for this device.

Please right click on it and select "Uninstall". Then reboot the system and check to see if it's fixed. Please let us know the results.

Lot's of Live Kernel Events in the WER section of MSINFO32.
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): ~~[DEL] DuplexSecure - FAQ [/DEL]~~ Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Out of 7 memory dumps there were 6 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers) - to include Daemon Tools
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

WPRO_41_2001.sys Mon Nov 7 16:04:48 2011 (4EB847F0)
CACE Technologies WinPcap Packet Driver
http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Sun Sep 29 00:40:54.172 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092913-23843-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:05:17.989[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+b6bf )[/B]
BugCheck [B]18, {0, fffff8035cc8b000, 10, 1}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000018"]REFERENCE_BY_POINTER (18)[/URL]
Arguments: 
Arg1: 0000000000000000, Object type of the object whose reference count is being lowered
Arg2: fffff8035cc8b000, Object whose reference count is being lowered
Arg3: 0000000000000010, Reserved
Arg4: 0000000000000001, Reserved
    The reference count of an object is illegal for the current state of the object.
    Each time a driver uses a pointer to an object the driver calls a kernel routine
    to increment the reference count of the object. When the driver is done with the
    pointer the driver calls another kernel routine to decrement the reference count.
    Drivers must match calls to the increment and decrement routines. This bugcheck
    can occur because an object's reference count goes to zero while there are still
    open handles to the object, in which case the fourth parameter indicates the number
    of opened handles. It may also occur when the object?s reference count drops below zero
    whether or not there are open handles to the object, and in that case the fourth parameter
    contains the actual value of the pointer references count.
BUGCHECK_STR:  0x18
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  League of Lege
FAILURE_BUCKET_ID: [B]0x18_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  F.25
  BIOS Release Date             01/21/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY m6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 29 00:35:01.874 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092913-23078-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:02:49.942[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!PfSnPrefetchSections+257 )[/B]
BugCheck [B]50, {fffff8a0094420ac, 0, fffff800468f1ca6, 2}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000050"]PAGE_FAULT_IN_NONPAGED_AREA (50)[/URL]
Arguments: 
Arg1: fffff8a0094420ac, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800468f1ca6, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  LolClient.exe
FAILURE_BUCKET_ID: [B]AV_nt!PfSnPrefetchSections[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  F.25
  BIOS Release Date             01/21/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY m6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 29 00:31:32.497 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092913-22656-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]1 days 9:02:13.005[/B]
Probably caused by :[B]dxgmms1.sys ( dxgmms1+d36b )[/B]
BugCheck [B]139, {3, fffff8802eaa4bb0, fffff8802eaa4b08, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000139"]KERNEL_SECURITY_CHECK_FAILURE (139)[/URL]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff8802eaa4bb0, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff8802eaa4b08, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]0x139_3_dxgmms1+d36b[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  F.25
  BIOS Release Date             01/21/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY m6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 27 15:26:01.743 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092713-22796-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 21:05:07.640[/B]
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :[B]bdfwfpf.sys ( bdfwfpf+3339 )[/B]
BugCheck [B]BE, {800000, 595000017bf7f025, fffff8802d444a20, a}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000BE"]ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)[/URL]
Arguments: 
Arg1: 0000000000800000, Virtual address for the attempted write.
Arg2: 595000017bf7f025, PTE contents.
Arg3: fffff8802d444a20, (reserved)
Arg4: 000000000000000a, (reserved)
BUGCHECK_STR:  0xBE
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  League of Lege
FAILURE_BUCKET_ID: [B]0xBE_bdfwfpf+3339[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  F.25
  BIOS Release Date             01/21/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY m6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 26 04:15:35.016 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092613-50296-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 6:18:38.828[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+14600 )[/B]
BugCheck [B]133, {1, 1e00, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000133"]DPC_WATCHDOG_VIOLATION (133)[/URL]
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000001e00, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x133_ISR_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  F.25
  BIOS Release Date             01/21/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY m6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 25 00:31:50.679 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092513-36000-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:17:51.499[/B]
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :[B]tcpip.sys ( tcpip+76d19 )[/B]
BugCheck [B]1E, {ffffffffc000001d, fffff88001ee1d19, fffff88002f7a4e8, fffff88002f79d20}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments: 
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff88001ee1d19, The address that the exception occurred at
Arg3: fffff88002f7a4e8, Parameter 0 of the exception
Arg4: fffff88002f79d20, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c000001d
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x1E_c000001d_BAD_IP_tcpip+76d19[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  F.25
  BIOS Release Date             01/21/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY m6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 25 00:01:49.365 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092513-39890-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]1 days 23:20:15.644[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+6e406 )[/B]
BugCheck [B]1E, {ffffffffc000001d, fffff88001688406, fffff88002e70f00, 9}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments: 
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff88001688406, The address that the exception occurred at
Arg3: fffff88002e70f00, Parameter 0 of the exception
Arg4: 0000000000000009, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c000001d
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c000001d_BAD_IP_iaStorA+6e406[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  F.25
  BIOS Release Date             01/21/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY m6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Sun Sep 29 00:40:54.172 2013 (UTC - 4:00)**************************
[COLOR=RED][B]WPRO_41_2001.sys             Mon Nov  7 16:04:48 2011 (4EB847F0)[/B][/COLOR]
[COLOR=RED][B]dtsoftbus01.sys              Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
PxHlpa64.sys                 Tue Apr 24 13:26:29 2012 (4F96E245)
ISCTD64.sys                  Fri May  4 20:44:01 2012 (4FA477D1)
ikbevent.sys                 Tue Jun 12 15:22:18 2012 (4FD796EA)
imsevent.sys                 Wed Jun 13 21:35:28 2012 (4FD93FE0)
IntcDAud.sys                 Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
iwdbus.sys                   Mon Jul 23 16:19:17 2012 (500DB1C5)
RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
iaStorA.sys                  Tue Jul 31 14:21:21 2012 (50182221)
dump_iaStorA.sys             Tue Jul 31 14:21:21 2012 (50182221)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
igdpmd64.sys                 Sun Sep  2 23:33:39 2012 (50442513)
atikmpag.sys                 Tue Sep 18 02:12:40 2012 (505810D8)
atikmdag.sys                 Tue Sep 18 03:18:26 2012 (50582042)
hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
gzflt.sys                    Thu Oct  4 07:30:19 2012 (506D734B)
bdfwfpf.sys                  Wed Oct 17 08:12:10 2012 (507EA09A)
stwrt64.sys                  Wed Oct 24 23:58:55 2012 (5088B8FF)
avchv.sys                    Wed Oct 31 13:05:22 2012 (50915A52)
intelppm.sys                 Mon Nov  5 22:55:02 2012 (50988A16)
iBtFltCoex.sys               Mon Jan  7 05:22:44 2013 (50EAA1F4)
btmaux.sys                   Mon Jan 21 07:20:10 2013 (50FD327A)
btmhsf.sys                   Thu Feb 14 03:33:43 2013 (511CA167)
trufos.sys                   Wed Mar  6 06:47:58 2013 (51372CEE)
bdfndisf6.sys                Tue Apr  9 09:45:26 2013 (51641B76)
point64.sys                  Fri Apr 12 08:15:29 2013 (5167FAE1)
SynTP.sys                    Tue Apr 23 20:34:23 2013 (5177288F)
Smb_driver_Intel.sys         Tue Apr 23 20:36:19 2013 (51772903)
amdkmpfd.sys                 Tue May 21 21:05:52 2013 (519C19F0)
NETwew00.sys                 Wed Jun 12 13:54:02 2013 (51B8B5BA)
avc3.sys                     Fri Jul 19 09:38:03 2013 (51E9413B)
avckf.sys                    Fri Jul 19 09:41:15 2013 (51E941FB)
[/FONT]

jasonf7 · Oct 7, 2013

Alright, I've followed what you told me and i've noticed a significant decrease in the frequency of the BSOD's, but i've noticed that the errors are different now. Here's a list of what I did:
1) I uninstalled the USB controller and it has not appeared in my device manager anymore after rebooting
2) I uninstalled Daemon Tools
3) I hosted my Liver Kernal Event logs on Dropbox as it is too big: https://www.dropbox.com/s/eb45p0t4w1s6nig/Admin.evtx
4) I couldn't find a download link to the WPRO driver after clicking on your link
5) I followed your steps for the driver verifier, but ended up getting a BSOD for System_thread_exception_not_handled everytime before I even log into Windows 8
6) I tried out the Hardware Diagnostics and didn't notice anything out of place for the Furmark and Prime95 tests
7) I attached a new zip file containing info on my latest BSOD's

Thanks!

usasma · Oct 8, 2013

The Live Kernel Events appear to be mostly associated with Bugchecks (BSOD's) - as such they are "normal" in this situation.
This type of Live Kernel Event (ID 41) are simply Windows' way of telling us that it doesn't know why it shutdown.
Most times a Bugcheck will also generate this error - but so will shutting your computer down by pressing/holding the power switch, and hardware problems will also show up this way (to include overheating).

Don't worry about the WPRO driver just now - if it becomes an issue, we'll deal with it then.

Driver Verifier is supposed to cause BSOD's. I hope that the Driver Verifier routines were loaded before the BSOD's occurred (it happens fairly early on in the boot of Windows) - if they were, then we stand a good chance of figuring this out fairly quickly.

Did you run the other tests (other than the Furmark and Prime95)? If so, what were the results for them?

Daemon Tools is still installed, please ensure that it's uninstalled according to the directions I gave earlier.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Oct  3 00:27:52.141 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100313-23781-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]1 days 0:25:40.928[/B]
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Probably caused by :[B]igdpmd64.sys ( igdpmd64+135688 )[/B]
BugCheck [B]50, {fffff1006014cb60, 0, fffff88007ff9688, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff1006014cb60, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88007ff9688, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: [B]AV_igdpmd64+135688[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  F.25
  BIOS Release Date             01/21/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY m6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct  1 23:56:54.765 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100113-32156-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]2 days 1:40:13.517[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiPageFault+260 )[/B]
BugCheck [B]A, {bffd012d4, c, 0, fffff801e242319c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 0000000bffd012d4, memory referenced
Arg2: 000000000000000c, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801e242319c, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]AV_nt!KiPageFault[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  F.25
  BIOS Release Date             01/21/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY m6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Oct  3 00:27:52.141 2013 (UTC - 4:00)**************************
[COLOR=RED][B]WPRO_41_2001.sys             Mon Nov  7 16:04:48 2011 (4EB847F0)[/B][/COLOR]
[COLOR=RED][B]dtsoftbus01.sys              Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
PxHlpa64.sys                 Tue Apr 24 13:26:29 2012 (4F96E245)
ikbevent.sys                 Tue Jun 12 15:22:18 2012 (4FD796EA)
imsevent.sys                 Wed Jun 13 21:35:28 2012 (4FD93FE0)
IntcDAud.sys                 Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
iwdbus.sys                   Mon Jul 23 16:19:17 2012 (500DB1C5)
RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
dump_iaStorA.sys             Tue Jul 31 14:21:21 2012 (50182221)
iaStorA.sys                  Tue Jul 31 14:21:21 2012 (50182221)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
igdpmd64.sys                 Sun Sep  2 23:33:39 2012 (50442513)
atikmpag.sys                 Tue Sep 18 02:12:40 2012 (505810D8)
atikmdag.sys                 Tue Sep 18 03:18:26 2012 (50582042)
hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
gzflt.sys                    Thu Oct  4 07:30:19 2012 (506D734B)
bdfwfpf.sys                  Wed Oct 17 08:12:10 2012 (507EA09A)
stwrt64.sys                  Wed Oct 24 23:58:55 2012 (5088B8FF)
avchv.sys                    Wed Oct 31 13:05:22 2012 (50915A52)
intelppm.sys                 Mon Nov  5 22:55:02 2012 (50988A16)
ISCTD64.sys                  Tue Nov 27 14:52:34 2012 (50B51A02)
iBtFltCoex.sys               Mon Jan  7 05:22:44 2013 (50EAA1F4)
btmaux.sys                   Mon Jan 21 07:20:10 2013 (50FD327A)
btmhsf.sys                   Thu Feb 14 03:33:43 2013 (511CA167)
trufos.sys                   Wed Mar  6 06:47:58 2013 (51372CEE)
bdfndisf6.sys                Tue Apr  9 09:45:26 2013 (51641B76)
point64.sys                  Fri Apr 12 08:15:29 2013 (5167FAE1)
SynTP.sys                    Tue Apr 23 20:34:23 2013 (5177288F)
Smb_driver_Intel.sys         Tue Apr 23 20:36:19 2013 (51772903)
amdkmpfd.sys                 Tue May 21 21:05:52 2013 (519C19F0)
NETwew00.sys                 Wed Jun 12 13:54:02 2013 (51B8B5BA)
avc3.sys                     Fri Jul 19 09:38:03 2013 (51E9413B)
avckf.sys                    Fri Jul 19 09:41:15 2013 (51E941FB)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct  1 23:56:54.765 2013 (UTC - 4:00)**************************
ISCTD64.sys                  Fri May  4 20:44:01 2012 (4FA477D1)
[/font]

jasonf7 · Oct 18, 2013

Alright here's my results:
Furmark: ran for 15+ minutes with no problems at around 10fps; no problems except for it slowing down my computer
Prime95: no errors detected
IPDT: Test results attached
Driver Verifier: Memory dump found https://www.dropbox.com/s/7y7zgwl341u4vz1/MEMORY.rar

Thanks

usasma · Oct 19, 2013

IPDT showed a problem with the graphics card:

--- Querying for Intel(R) Integrated Graphics Device (IGD) ---

..Detected 8086 as Vendor ID on Device 2 on Intel(R) processor..
..Intel(R) Integrated Graphics Device Presence Detection Passed..

..2D Graphics Visual Display Passed..

..Graphics Visual Display Failed..
..Graphics Windows Closed Unexpectedly..

..2D Graphics Visual Display Passed..

..Graphics Visual Display Failed..
..Graphics Windows Closed Unexpectedly..

--- Test End Time: 10/08/2013 23:22:22---

Please be sure that the system is set to create minidumps: Set MiniDump

Memory dump dates from 3 Oct - it's likely to e the same as the minidump that we did that was dated 3 Oct
It also blames your Intel graphics drivers.
So, the issue is either the Intel graphics drivers, or the Intel graphics card itself.
Have you tried replacing the drivers for this device (from the Intel Download Center: http://downloadcenter.intel.com )

Also update the AMD/ATI video drivers - but use the one's from the HP website for this.

If it still BSOD's after updating the drivers, then run Driver Verifier again (and let it crash at least 3 times). I don't expect it'll tell us anything different, but we'll need it in order to confirm the issues that we're seeing.

Here's the memory dump (I used WinDbg as it crashed my kd.exe):

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\John\SysnativeBSODApps\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available

Symbol search path is: SRV*c:\symbols*[URL]http://msdl.microsoft.com/download/symbols;srv*c:\SymcachePublic*http://ctxsym.citrix.com/symbolsad/symbols[/URL]
Executable search path is: 
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Machine Name:
Kernel base = 0xfffff801`e0014000 PsLoadedModuleList = 0xfffff801`e02e0a20
Debug session time: Thu Oct  3 00:27:52.141 2013 (UTC - 4:00)
System Uptime: 1 days 0:25:40.928
Loading Kernel Symbols
...............................................................
................................................................
............................................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 000007f7`9b848018).  Type ".hh dbgerr001" for details
Loading unloaded module list
......................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff1006014cb60, 0, fffff88007ff9688, 2}

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for igdpmd64.sys - 
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Page 2a9fca not present in the dump file. Type ".hh dbgerr004" for details
Probably caused by : igdpmd64.sys ( igdpmd64!hybDriverEntry+c5fc8 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff1006014cb60, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88007ff9688, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------

Page 2a9fca not present in the dump file. Type ".hh dbgerr004" for details

READ_ADDRESS:  fffff1006014cb60 

FAULTING_IP: 
igdpmd64!hybDriverEntry+c5fc8
fffff880`07ff9688 8b442470        mov     eax,dword ptr [rsp+70h]

MM_INTERNAL_CODE:  2

IMAGE_NAME:  igdpmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50442513

MODULE_NAME: igdpmd64

FAULTING_MODULE: fffff88007ec4000 igdpmd64

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880300a6360 -- (.trap 0xfffff880300a6360)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8008760000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88007ff9688 rsp=fffff880300a64f0 rbp=fffff880300a6600
 r8=fffff880300a6470  r9=0000000000000000 r10=0000000000000001
r11=fffff8802dbc0084 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
igdpmd64!hybDriverEntry+0xc5fc8:
fffff880`07ff9688 8b442470        mov     eax,dword ptr [rsp+70h] ss:0018:fffff880`300a6560=00000000
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff801e012f5a0 to fffff801e006e440

STACK_TEXT:  
fffff880`300a6178 fffff801`e012f5a0 : 00000000`00000050 fffff100`6014cb60 00000000`00000000 fffff880`300a6360 : nt!KeBugCheckEx
fffff880`300a6180 fffff801`e00a8acb : 00000000`00000000 fffff100`6014cb60 fffffa80`11621b00 fffff801`e00c5b6e : nt! ?? ::FNODOBFM::`string'+0x33e2a
fffff880`300a6220 fffff801`e006beee : 00000000`00000000 fffff880`300a6b30 00000000`00000000 fffff880`300a6360 : nt!MmAccessFault+0x55b
fffff880`300a6360 fffff880`07ff9688 : fffffa80`08760000 fffffa80`098eeb70 fffff880`300a6580 fffffff6`00000000 : nt!KiPageFault+0x16e
fffff880`300a64f0 fffff880`07ff89c4 : fffffa80`106946e8 fffff880`300a6700 fffff880`300a6650 fffff880`07f3bd59 : igdpmd64!hybDriverEntry+0xc5fc8
fffff880`300a6610 fffff880`07ff79d2 : fffffa80`106946e8 fffffa80`00000000 fffffa80`10695180 fffff880`2dbc0024 : igdpmd64!hybDriverEntry+0xc5304
fffff880`300a66a0 fffff880`07ff8316 : fffffa80`106946e8 fffffa80`00000000 fffff901`00000000 fffffa80`00000000 : igdpmd64!hybDriverEntry+0xc4312
fffff880`300a6780 fffff880`07f3e53b : fffffa80`106946e8 fffff880`00000000 fffff901`03e69028 00000000`00000001 : igdpmd64!hybDriverEntry+0xc4c56
fffff880`300a67d0 fffff880`07ff3525 : fffffa80`106946e8 fffff901`03e69028 fffff901`03e69090 00000000`00000004 : igdpmd64!hybDriverEntry+0xae7b
fffff880`300a6870 fffff880`07ff32c4 : fffffa80`106946e8 fffff880`300a6b30 fffffa80`10f085d0 00000000`00000000 : igdpmd64!hybDriverEntry+0xbfe65
fffff880`300a68c0 fffff880`07ed72a9 : fffffa80`10693000 fffff880`300a6b30 00000000`c0000001 fffffa80`102887c0 : igdpmd64!hybDriverEntry+0xbfc04
fffff880`300a6910 fffff880`06e79f59 : fffffa80`10693000 fffff880`300a6b30 fffffa80`11cdf700 00000000`00000001 : igdpmd64+0x132a9
fffff880`300a6960 fffff880`03d036d8 : fffff880`00000002 00000000`00000200 fffff8a0`05f44000 00000000`1a000000 : atikmpag+0xaf59
fffff880`300a69d0 fffff880`03d18ac0 : fffff8a0`02ce7000 fffff880`300a73c0 00000000`000001ed fffff8a0`02cea300 : dxgkrnl!DXGCONTEXT::Render+0x6f8
fffff880`300a72c0 fffff960`00925f23 : fffff880`300a7420 fffff8a0`12a9fec0 fffff8a0`12a9fe02 00000000`00000000 : dxgkrnl!DxgkCddGdiCommand+0x2a0
fffff880`300a7400 fffff960`009241eb : fffffa80`108fa240 fffffa80`108fa240 00000000`00000000 fffff901`007c0020 : cdd!CHwCommandBuffer::FlushGdiCommands+0xb7
fffff880`300a79a0 fffff960`0091ee53 : ffffffff`fffd7522 fffff880`300a7ad0 00000000`00000010 fffffa80`11370c18 : cdd!CDDPDEV::FlushGdiOutput+0x9b
fffff880`300a79d0 fffff801`e0040fd9 : fffff880`02e65180 fffffa80`11621b00 fffff901`007c0020 fffff880`02e70f40 : cdd!PresentWorkerThread+0x86b
fffff880`300a7c10 fffff801`e00f57e6 : fffff880`02e65180 fffffa80`11621b00 fffff880`02e70f40 fffffa80`09ee53c0 : nt!PspSystemThreadStartup+0x59
fffff880`300a7c60 00000000`00000000 : fffff880`300a8000 fffff880`300a2000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
igdpmd64!hybDriverEntry+c5fc8
fffff880`07ff9688 8b442470        mov     eax,dword ptr [rsp+70h]

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  igdpmd64!hybDriverEntry+c5fc8

FOLLOWUP_NAME:  MachineOwner

BUCKET_ID_FUNC_OFFSET:  c5fc8

FAILURE_BUCKET_ID:  AV_igdpmd64!hybDriverEntry

BUCKET_ID:  AV_igdpmd64!hybDriverEntry

Followup: MachineOwner
---------

Frequent BSOD while playing League of Legends

jasonf7

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

jasonf7

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

jasonf7

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

jasonf7

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One