Windows 8 and 8.1 Forums


Frequent BSOD while playing League of Legends

  1. #1


    Posts : 4
    Windows 8 Pro

    Frequent BSOD while playing League of Legends


    Hi this is my first post in this forum.
    I've had a HP Envy m6 laptop for a while now with windows 8 pro and I've noticed that i'm getting very frequent BSOD (Can't be virus since I have Bitdefender). It seems as though they occur 95% of the time while I play the game League of Legends.
    I checked out my dump files using BlueScreenView and noticed that i'm getting a variety of errors (REFERENCE_BY_POINTER, PAGE_FAULT_IN_NONPAGED_AREA, ATTEMPTED_WRITE_TO_READONLY_MEMORY, KMODE_EXCEPTION_NOT_HANDLED) caused by a variety of drivers (iaStorA.sys, tcpip.sys, ntoskrnl.exe).
    Any help regarding how I can prevent these BSOD's are greatly appreciated!

    Thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Do you still need help with this issue?
    Please respond back and I'll get to work on the next AM
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8 Pro


    Yes please usasma. This issue still persists and I still need assistance to solve it.

    Thanks!
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This device has issues in Device Manager:
    USB-IF xHCI USB Host Controller ROOT\UOIP_BUS_DRIVER\0000 This device is not working properly because Windows cannot load the drivers required for this device.
    Please right click on it and select "Uninstall". Then reboot the system and check to see if it's fixed. Please let us know the results.

    Lot's of Live Kernel Events in the WER section of MSINFO32.
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Out of 7 memory dumps there were 6 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers) - to include Daemon Tools
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics



    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    WPRO_41_2001.sys Mon Nov 7 16:04:48 2011 (4EB847F0)
    CACE Technologies WinPcap Packet Driver
    http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Sep 29 00:40:54.172 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092913-23843-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:05:17.989
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+b6bf )
    BugCheck 18, {0, fffff8035cc8b000, 10, 1}
    BugCheck Info: REFERENCE_BY_POINTER (18)
    Arguments: 
    Arg1: 0000000000000000, Object type of the object whose reference count is being lowered
    Arg2: fffff8035cc8b000, Object whose reference count is being lowered
    Arg3: 0000000000000010, Reserved
    Arg4: 0000000000000001, Reserved
        The reference count of an object is illegal for the current state of the object.
        Each time a driver uses a pointer to an object the driver calls a kernel routine
        to increment the reference count of the object. When the driver is done with the
        pointer the driver calls another kernel routine to decrement the reference count.
        Drivers must match calls to the increment and decrement routines. This bugcheck
        can occur because an object's reference count goes to zero while there are still
        open handles to the object, in which case the fourth parameter indicates the number
        of opened handles. It may also occur when the object?s reference count drops below zero
        whether or not there are open handles to the object, and in that case the fourth parameter
        contains the actual value of the pointer references count.
    BUGCHECK_STR:  0x18
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  League of Lege
    FAILURE_BUCKET_ID: 0x18_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.25
      BIOS Release Date             01/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Sep 29 00:35:01.874 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092913-23078-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:02:49.942
    Probably caused by :ntkrnlmp.exe ( nt!PfSnPrefetchSections+257 )
    BugCheck 50, {fffff8a0094420ac, 0, fffff800468f1ca6, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff8a0094420ac, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff800468f1ca6, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  LolClient.exe
    FAILURE_BUCKET_ID: AV_nt!PfSnPrefetchSections
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.25
      BIOS Release Date             01/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Sep 29 00:31:32.497 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092913-22656-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 9:02:13.005
    Probably caused by :dxgmms1.sys ( dxgmms1+d36b )
    BugCheck 139, {3, fffff8802eaa4bb0, fffff8802eaa4b08, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff8802eaa4bb0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff8802eaa4b08, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x139_3_dxgmms1+d36b
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.25
      BIOS Release Date             01/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep 27 15:26:01.743 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092713-22796-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 21:05:07.640
    *** WARNING: Unable to verify timestamp for bdfwfpf.sys
    *** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :bdfwfpf.sys ( bdfwfpf+3339 )
    BugCheck BE, {800000, 595000017bf7f025, fffff8802d444a20, a}
    BugCheck Info: ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
    Arguments: 
    Arg1: 0000000000800000, Virtual address for the attempted write.
    Arg2: 595000017bf7f025, PTE contents.
    Arg3: fffff8802d444a20, (reserved)
    Arg4: 000000000000000a, (reserved)
    BUGCHECK_STR:  0xBE
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  League of Lege
    FAILURE_BUCKET_ID: 0xBE_bdfwfpf+3339
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.25
      BIOS Release Date             01/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 26 04:15:35.016 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092613-50296-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 6:18:38.828
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+14600 )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.25
      BIOS Release Date             01/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep 25 00:31:50.679 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092513-36000-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:17:51.499
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :tcpip.sys ( tcpip+76d19 )
    BugCheck 1E, {ffffffffc000001d, fffff88001ee1d19, fffff88002f7a4e8, fffff88002f79d20}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc000001d, The exception code that was not handled
    Arg2: fffff88001ee1d19, The address that the exception occurred at
    Arg3: fffff88002f7a4e8, Parameter 0 of the exception
    Arg4: fffff88002f79d20, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c000001d
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x1E_c000001d_BAD_IP_tcpip+76d19
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.25
      BIOS Release Date             01/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep 25 00:01:49.365 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092513-39890-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 23:20:15.644
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys ( iaStorA+6e406 )
    BugCheck 1E, {ffffffffc000001d, fffff88001688406, fffff88002e70f00, 9}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc000001d, The exception code that was not handled
    Arg2: fffff88001688406, The address that the exception occurred at
    Arg3: fffff88002e70f00, Parameter 0 of the exception
    Arg4: 0000000000000009, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c000001d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c000001d_BAD_IP_iaStorA+6e406
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.25
      BIOS Release Date             01/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Sep 29 00:40:54.172 2013 (UTC - 4:00)**************************
    WPRO_41_2001.sys             Mon Nov  7 16:04:48 2011 (4EB847F0)
    dtsoftbus01.sys              Fri Jan 13 08:45:46 2012 (4F10358A)
    PxHlpa64.sys                 Tue Apr 24 13:26:29 2012 (4F96E245)
    ISCTD64.sys                  Fri May  4 20:44:01 2012 (4FA477D1)
    ikbevent.sys                 Tue Jun 12 15:22:18 2012 (4FD796EA)
    imsevent.sys                 Wed Jun 13 21:35:28 2012 (4FD93FE0)
    IntcDAud.sys                 Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
    iwdbus.sys                   Mon Jul 23 16:19:17 2012 (500DB1C5)
    RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    iaStorA.sys                  Tue Jul 31 14:21:21 2012 (50182221)
    dump_iaStorA.sys             Tue Jul 31 14:21:21 2012 (50182221)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    igdpmd64.sys                 Sun Sep  2 23:33:39 2012 (50442513)
    atikmpag.sys                 Tue Sep 18 02:12:40 2012 (505810D8)
    atikmdag.sys                 Tue Sep 18 03:18:26 2012 (50582042)
    hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
    Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
    gzflt.sys                    Thu Oct  4 07:30:19 2012 (506D734B)
    bdfwfpf.sys                  Wed Oct 17 08:12:10 2012 (507EA09A)
    stwrt64.sys                  Wed Oct 24 23:58:55 2012 (5088B8FF)
    avchv.sys                    Wed Oct 31 13:05:22 2012 (50915A52)
    intelppm.sys                 Mon Nov  5 22:55:02 2012 (50988A16)
    iBtFltCoex.sys               Mon Jan  7 05:22:44 2013 (50EAA1F4)
    btmaux.sys                   Mon Jan 21 07:20:10 2013 (50FD327A)
    btmhsf.sys                   Thu Feb 14 03:33:43 2013 (511CA167)
    trufos.sys                   Wed Mar  6 06:47:58 2013 (51372CEE)
    bdfndisf6.sys                Tue Apr  9 09:45:26 2013 (51641B76)
    point64.sys                  Fri Apr 12 08:15:29 2013 (5167FAE1)
    SynTP.sys                    Tue Apr 23 20:34:23 2013 (5177288F)
    Smb_driver_Intel.sys         Tue Apr 23 20:36:19 2013 (51772903)
    amdkmpfd.sys                 Tue May 21 21:05:52 2013 (519C19F0)
    NETwew00.sys                 Wed Jun 12 13:54:02 2013 (51B8B5BA)
    avc3.sys                     Fri Jul 19 09:38:03 2013 (51E9413B)
    avckf.sys                    Fri Jul 19 09:41:15 2013 (51E941FB)
    
    http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=igdpmd64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=avchv.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=avckf.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8 Pro


    Alright, I've followed what you told me and i've noticed a significant decrease in the frequency of the BSOD's, but i've noticed that the errors are different now. Here's a list of what I did:
    1) I uninstalled the USB controller and it has not appeared in my device manager anymore after rebooting
    2) I uninstalled Daemon Tools
    3) I hosted my Liver Kernal Event logs on Dropbox as it is too big: https://www.dropbox.com/s/eb45p0t4w1s6nig/Admin.evtx
    4) I couldn't find a download link to the WPRO driver after clicking on your link
    5) I followed your steps for the driver verifier, but ended up getting a BSOD for System_thread_exception_not_handled everytime before I even log into Windows 8
    6) I tried out the Hardware Diagnostics and didn't notice anything out of place for the Furmark and Prime95 tests
    7) I attached a new zip file containing info on my latest BSOD's

    Thanks!
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The Live Kernel Events appear to be mostly associated with Bugchecks (BSOD's) - as such they are "normal" in this situation.
    This type of Live Kernel Event (ID 41) are simply Windows' way of telling us that it doesn't know why it shutdown.
    Most times a Bugcheck will also generate this error - but so will shutting your computer down by pressing/holding the power switch, and hardware problems will also show up this way (to include overheating).

    Don't worry about the WPRO driver just now - if it becomes an issue, we'll deal with it then.

    Driver Verifier is supposed to cause BSOD's. I hope that the Driver Verifier routines were loaded before the BSOD's occurred (it happens fairly early on in the boot of Windows) - if they were, then we stand a good chance of figuring this out fairly quickly.

    Did you run the other tests (other than the Furmark and Prime95)? If so, what were the results for them?

    Daemon Tools is still installed, please ensure that it's uninstalled according to the directions I gave earlier.


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Oct  3 00:27:52.141 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\100313-23781-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 0:25:40.928
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by :igdpmd64.sys ( igdpmd64+135688 )
    BugCheck 50, {fffff1006014cb60, 0, fffff88007ff9688, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff1006014cb60, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88007ff9688, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: AV_igdpmd64+135688
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.25
      BIOS Release Date             01/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Oct  1 23:56:54.765 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\100113-32156-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:2 days 1:40:13.517
    Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+260 )
    BugCheck A, {bffd012d4, c, 0, fffff801e242319c}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000bffd012d4, memory referenced
    Arg2: 000000000000000c, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff801e242319c, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: AV_nt!KiPageFault
    CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.25
      BIOS Release Date             01/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Oct  3 00:27:52.141 2013 (UTC - 4:00)**************************
    WPRO_41_2001.sys             Mon Nov  7 16:04:48 2011 (4EB847F0)
    dtsoftbus01.sys              Fri Jan 13 08:45:46 2012 (4F10358A)
    PxHlpa64.sys                 Tue Apr 24 13:26:29 2012 (4F96E245)
    ikbevent.sys                 Tue Jun 12 15:22:18 2012 (4FD796EA)
    imsevent.sys                 Wed Jun 13 21:35:28 2012 (4FD93FE0)
    IntcDAud.sys                 Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
    iwdbus.sys                   Mon Jul 23 16:19:17 2012 (500DB1C5)
    RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    dump_iaStorA.sys             Tue Jul 31 14:21:21 2012 (50182221)
    iaStorA.sys                  Tue Jul 31 14:21:21 2012 (50182221)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    igdpmd64.sys                 Sun Sep  2 23:33:39 2012 (50442513)
    atikmpag.sys                 Tue Sep 18 02:12:40 2012 (505810D8)
    atikmdag.sys                 Tue Sep 18 03:18:26 2012 (50582042)
    hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
    Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
    gzflt.sys                    Thu Oct  4 07:30:19 2012 (506D734B)
    bdfwfpf.sys                  Wed Oct 17 08:12:10 2012 (507EA09A)
    stwrt64.sys                  Wed Oct 24 23:58:55 2012 (5088B8FF)
    avchv.sys                    Wed Oct 31 13:05:22 2012 (50915A52)
    intelppm.sys                 Mon Nov  5 22:55:02 2012 (50988A16)
    ISCTD64.sys                  Tue Nov 27 14:52:34 2012 (50B51A02)
    iBtFltCoex.sys               Mon Jan  7 05:22:44 2013 (50EAA1F4)
    btmaux.sys                   Mon Jan 21 07:20:10 2013 (50FD327A)
    btmhsf.sys                   Thu Feb 14 03:33:43 2013 (511CA167)
    trufos.sys                   Wed Mar  6 06:47:58 2013 (51372CEE)
    bdfndisf6.sys                Tue Apr  9 09:45:26 2013 (51641B76)
    point64.sys                  Fri Apr 12 08:15:29 2013 (5167FAE1)
    SynTP.sys                    Tue Apr 23 20:34:23 2013 (5177288F)
    Smb_driver_Intel.sys         Tue Apr 23 20:36:19 2013 (51772903)
    amdkmpfd.sys                 Tue May 21 21:05:52 2013 (519C19F0)
    NETwew00.sys                 Wed Jun 12 13:54:02 2013 (51B8B5BA)
    avc3.sys                     Fri Jul 19 09:38:03 2013 (51E9413B)
    avckf.sys                    Fri Jul 19 09:41:15 2013 (51E941FB)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Oct  1 23:56:54.765 2013 (UTC - 4:00)**************************
    ISCTD64.sys                  Fri May  4 20:44:01 2012 (4FA477D1)
    
    http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=igdpmd64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=avchv.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=avckf.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8 Pro


    Alright here's my results:
    Furmark: ran for 15+ minutes with no problems at around 10fps; no problems except for it slowing down my computer
    Prime95: no errors detected
    IPDT: Test results attached
    Driver Verifier: Memory dump found https://www.dropbox.com/s/7y7zgwl341u4vz1/MEMORY.rar

    Thanks
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    IPDT showed a problem with the graphics card:
    --- Querying for Intel(R) Integrated Graphics Device (IGD) ---

    ..Detected 8086 as Vendor ID on Device 2 on Intel(R) processor..
    ..Intel(R) Integrated Graphics Device Presence Detection Passed..


    ..2D Graphics Visual Display Passed..


    ..Graphics Visual Display Failed..
    ..Graphics Windows Closed Unexpectedly..


    ..2D Graphics Visual Display Passed..


    ..Graphics Visual Display Failed..
    ..Graphics Windows Closed Unexpectedly..


    --- Test End Time: 10/08/2013 23:22:22---
    Please be sure that the system is set to create minidumps: Set MiniDump

    Memory dump dates from 3 Oct - it's likely to e the same as the minidump that we did that was dated 3 Oct
    It also blames your Intel graphics drivers.
    So, the issue is either the Intel graphics drivers, or the Intel graphics card itself.
    Have you tried replacing the drivers for this device (from the Intel Download Center: http://downloadcenter.intel.com )

    Also update the AMD/ATI video drivers - but use the one's from the HP website for this.

    If it still BSOD's after updating the drivers, then run Driver Verifier again (and let it crash at least 3 times). I don't expect it'll tell us anything different, but we'll need it in order to confirm the issues that we're seeing.

    Here's the memory dump (I used WinDbg as it crashed my kd.exe):
    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\John\SysnativeBSODApps\MEMORY.DMP]
    Kernel Bitmap Dump File: Only kernel address space is available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/s...bolsad/symbols
    Executable search path is: 
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    Machine Name:
    Kernel base = 0xfffff801`e0014000 PsLoadedModuleList = 0xfffff801`e02e0a20
    Debug session time: Thu Oct  3 00:27:52.141 2013 (UTC - 4:00)
    System Uptime: 1 days 0:25:40.928
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................................................
    Loading User Symbols
    PEB is paged out (Peb.Ldr = 000007f7`9b848018).  Type ".hh dbgerr001" for details
    Loading unloaded module list
    ......................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff1006014cb60, 0, fffff88007ff9688, 2}
    
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for igdpmd64.sys - 
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Page 2a9fca not present in the dump file. Type ".hh dbgerr004" for details
    Probably caused by : igdpmd64.sys ( igdpmd64!hybDriverEntry+c5fc8 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffff1006014cb60, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88007ff9688, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    
    Debugging Details:
    ------------------
    
    Page 2a9fca not present in the dump file. Type ".hh dbgerr004" for details
    
    READ_ADDRESS:  fffff1006014cb60 
    
    FAULTING_IP: 
    igdpmd64!hybDriverEntry+c5fc8
    fffff880`07ff9688 8b442470        mov     eax,dword ptr [rsp+70h]
    
    MM_INTERNAL_CODE:  2
    
    IMAGE_NAME:  igdpmd64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50442513
    
    MODULE_NAME: igdpmd64
    
    FAULTING_MODULE: fffff88007ec4000 igdpmd64
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    PROCESS_NAME:  csrss.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff880300a6360 -- (.trap 0xfffff880300a6360)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8008760000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88007ff9688 rsp=fffff880300a64f0 rbp=fffff880300a6600
     r8=fffff880300a6470  r9=0000000000000000 r10=0000000000000001
    r11=fffff8802dbc0084 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    igdpmd64!hybDriverEntry+0xc5fc8:
    fffff880`07ff9688 8b442470        mov     eax,dword ptr [rsp+70h] ss:0018:fffff880`300a6560=00000000
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff801e012f5a0 to fffff801e006e440
    
    STACK_TEXT:  
    fffff880`300a6178 fffff801`e012f5a0 : 00000000`00000050 fffff100`6014cb60 00000000`00000000 fffff880`300a6360 : nt!KeBugCheckEx
    fffff880`300a6180 fffff801`e00a8acb : 00000000`00000000 fffff100`6014cb60 fffffa80`11621b00 fffff801`e00c5b6e : nt! ?? ::FNODOBFM::`string'+0x33e2a
    fffff880`300a6220 fffff801`e006beee : 00000000`00000000 fffff880`300a6b30 00000000`00000000 fffff880`300a6360 : nt!MmAccessFault+0x55b
    fffff880`300a6360 fffff880`07ff9688 : fffffa80`08760000 fffffa80`098eeb70 fffff880`300a6580 fffffff6`00000000 : nt!KiPageFault+0x16e
    fffff880`300a64f0 fffff880`07ff89c4 : fffffa80`106946e8 fffff880`300a6700 fffff880`300a6650 fffff880`07f3bd59 : igdpmd64!hybDriverEntry+0xc5fc8
    fffff880`300a6610 fffff880`07ff79d2 : fffffa80`106946e8 fffffa80`00000000 fffffa80`10695180 fffff880`2dbc0024 : igdpmd64!hybDriverEntry+0xc5304
    fffff880`300a66a0 fffff880`07ff8316 : fffffa80`106946e8 fffffa80`00000000 fffff901`00000000 fffffa80`00000000 : igdpmd64!hybDriverEntry+0xc4312
    fffff880`300a6780 fffff880`07f3e53b : fffffa80`106946e8 fffff880`00000000 fffff901`03e69028 00000000`00000001 : igdpmd64!hybDriverEntry+0xc4c56
    fffff880`300a67d0 fffff880`07ff3525 : fffffa80`106946e8 fffff901`03e69028 fffff901`03e69090 00000000`00000004 : igdpmd64!hybDriverEntry+0xae7b
    fffff880`300a6870 fffff880`07ff32c4 : fffffa80`106946e8 fffff880`300a6b30 fffffa80`10f085d0 00000000`00000000 : igdpmd64!hybDriverEntry+0xbfe65
    fffff880`300a68c0 fffff880`07ed72a9 : fffffa80`10693000 fffff880`300a6b30 00000000`c0000001 fffffa80`102887c0 : igdpmd64!hybDriverEntry+0xbfc04
    fffff880`300a6910 fffff880`06e79f59 : fffffa80`10693000 fffff880`300a6b30 fffffa80`11cdf700 00000000`00000001 : igdpmd64+0x132a9
    fffff880`300a6960 fffff880`03d036d8 : fffff880`00000002 00000000`00000200 fffff8a0`05f44000 00000000`1a000000 : atikmpag+0xaf59
    fffff880`300a69d0 fffff880`03d18ac0 : fffff8a0`02ce7000 fffff880`300a73c0 00000000`000001ed fffff8a0`02cea300 : dxgkrnl!DXGCONTEXT::Render+0x6f8
    fffff880`300a72c0 fffff960`00925f23 : fffff880`300a7420 fffff8a0`12a9fec0 fffff8a0`12a9fe02 00000000`00000000 : dxgkrnl!DxgkCddGdiCommand+0x2a0
    fffff880`300a7400 fffff960`009241eb : fffffa80`108fa240 fffffa80`108fa240 00000000`00000000 fffff901`007c0020 : cdd!CHwCommandBuffer::FlushGdiCommands+0xb7
    fffff880`300a79a0 fffff960`0091ee53 : ffffffff`fffd7522 fffff880`300a7ad0 00000000`00000010 fffffa80`11370c18 : cdd!CDDPDEV::FlushGdiOutput+0x9b
    fffff880`300a79d0 fffff801`e0040fd9 : fffff880`02e65180 fffffa80`11621b00 fffff901`007c0020 fffff880`02e70f40 : cdd!PresentWorkerThread+0x86b
    fffff880`300a7c10 fffff801`e00f57e6 : fffff880`02e65180 fffffa80`11621b00 fffff880`02e70f40 fffffa80`09ee53c0 : nt!PspSystemThreadStartup+0x59
    fffff880`300a7c60 00000000`00000000 : fffff880`300a8000 fffff880`300a2000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    igdpmd64!hybDriverEntry+c5fc8
    fffff880`07ff9688 8b442470        mov     eax,dword ptr [rsp+70h]
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  igdpmd64!hybDriverEntry+c5fc8
    
    FOLLOWUP_NAME:  MachineOwner
    
    BUCKET_ID_FUNC_OFFSET:  c5fc8
    
    FAILURE_BUCKET_ID:  AV_igdpmd64!hybDriverEntry
    
    BUCKET_ID:  AV_igdpmd64!hybDriverEntry
    
    Followup: MachineOwner
    ---------
      My System SpecsSystem Spec

Frequent BSOD while playing League of Legends
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