Win 8 flashes black screen on boot. Video hardware error?

s0m30ne · Sep 23, 2013

So for the past few weeks, my PC's been acting up. Whenever I restarted my PC, after the Win logo, the screen just flashed. On and off and on and off. Somehow, I managed to restore a backup I had of the fine state. Now, I got the following error:

Read our privacy statement online

Windows
Problem: Video hardware error
Files that help describe the problem:
USBXHCI-20130825-2018-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
USBXHCI-20130825-1920.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
USBXHCI-20130825-2018.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
USBXHCI-20130825-1920-02.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
USBXHCI-20130825-1920-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Video hardware error
Files that help describe the problem:
USBXHCI-20130825-2018-02.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Attached are the 3 files. Any help for me please?

usasma · Sep 24, 2013

Video error:

Code:

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

[COLOR=RED][B]tapoas.sys          Sun Jul 11 20:31:59 2010 (4C3A627F)[/B][/COLOR]
OpenVPN Virtual Network Driver
[url=http://www.carrona.org/drivers/driver.php?id=tapoas.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR="BLUE"]tapoas.sys[/COLOR][/B][/url]
 
[COLOR=RED][B]HECIx64.sys         Tue Oct 19 19:33:43 2010 (4CBE2AD7)[/B][/COLOR]
Intel Management Engine Interface
[url=http://www.carrona.org/drivers/driver.php?id=HECIx64.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR="BLUE"]HECIx64.sys[/COLOR][/B][/url]
 
[COLOR=RED][B]RTKVHD64.sys        Tue May 31 05:18:41 2011 (4DE4B271)[/B][/COLOR]
Realtek High Definition Audio Function Driver
[url=http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR="BLUE"]RTKVHD64.sys[/COLOR][/B][/url]
 
[COLOR=RED][B]btmhsf.sys          Wed Nov  2 08:26:12 2011 (4EB136E4)[/B][/COLOR]
Intel Proset Bluetooth HighSpeed Filter Driver 
[url=http://www.carrona.org/drivers/driver.php?id=btmhsf.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR="BLUE"]btmhsf.sys[/COLOR][/B][/url]
 
[COLOR=RED][B]tap0901.sys         Thu Nov 24 13:50:27 2011 (4ECE91F3)[/B][/COLOR]
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO
[url=http://www.carrona.org/drivers/driver.php?id=tap0901.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR="BLUE"]tap0901.sys[/COLOR][/B][/url]
 
[COLOR=RED][B]iBtFltCoex.sys      Fri Dec  9 14:45:13 2011 (4EE26549)[/B][/COLOR]
Intel Centrino Wireless (Bluetooth Adapter driver
[url=http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR="BLUE"]iBtFltCoex.sys[/COLOR][/B][/url]
 


[B][U]Analysis:[/U][/B]
[COLOR=BLUE][B]The following is for informational purposes only.[/B][/COLOR]
[code][font=lucida console]**************************Sun Aug 25 10:48:04.607 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\USBXHCI-20130825-2018-02.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:48:19.267[/B]
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
Probably caused by :[B]USBXHCI.SYS ( USBXHCI+370c8 )[/B]
BugCheck [B]144, {100b, fffff8801caed9c0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000144]BUGCODE_USB3_DRIVER (144)[/url]
Arguments: 
Arg1: 000000000000100b, USB3_WER_BUGCODE_USBXHCI_RESET_RECOVERY_STOP_FAILED
    The stop of the xHCI controller failed during reset recovery.
Arg2: fffff8801caed9c0, XHCI_LIVEDUMP_CONTEXT
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0x144
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x144_RESET_RECOVERY_STOP_FAILED[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun Aug 25 10:48:04.607 2013 (UTC - 4:00)**************************
[COLOR=RED][B]tapoas.sys          Sun Jul 11 20:31:59 2010 (4C3A627F)[/B][/COLOR]
[COLOR=RED][B]HECIx64.sys         Tue Oct 19 19:33:43 2010 (4CBE2AD7)[/B][/COLOR]
[COLOR=RED][B]RTKVHD64.sys        Tue May 31 05:18:41 2011 (4DE4B271)[/B][/COLOR]
[COLOR=RED][B]btmhsf.sys          Wed Nov  2 08:26:12 2011 (4EB136E4)[/B][/COLOR]
[COLOR=RED][B]tap0901.sys         Thu Nov 24 13:50:27 2011 (4ECE91F3)[/B][/COLOR]
[COLOR=RED][B]iBtFltCoex.sys      Fri Dec  9 14:45:13 2011 (4EE26549)[/B][/COLOR]
vmci.sys            Mon Apr 30 21:14:27 2012 (4F9F38F3)
GEARAspiWDM.sys     Thu May  3 15:56:17 2012 (4FA2E2E1)
L1C63x64.sys        Thu Jun 14 01:57:40 2012 (4FD97D54)
IntcDAud.sys        Tue Jun 19 10:40:51 2012 (4FE08F73)
VMNET.SYS           Sun Jul  8 03:58:34 2012 (4FF93DAA)
vmnetadapter.sys    Sun Jul  8 03:58:35 2012 (4FF93DAB)
vmnetbridge.sys     Sun Jul  8 03:59:19 2012 (4FF93DD7)
stdcfltn.sys        Fri Jul 13 19:30:14 2012 (5000AF86)
ST_Accel.sys        Fri Jul 13 19:30:18 2012 (5000AF8A)
iwdbus.sys          Mon Jul 23 16:19:17 2012 (500DB1C5)
savonaccess.sys     Tue Aug 21 12:54:25 2012 (5033BD41)
vsock.sys           Tue Aug 21 17:10:15 2012 (5033F937)
nvlddmkm.sys        Tue Oct  2 14:21:13 2012 (506B3099)
nvpciflt.sys        Tue Oct  2 14:21:40 2012 (506B30B4)
nvkflt.sys          Tue Oct  2 14:21:49 2012 (506B30BD)
hcmon.sys           Thu Oct 11 20:15:27 2012 (5077611F)
intelppm.sys        Mon Nov  5 22:55:02 2012 (50988A16)
SCDEmu.SYS          Sun Dec  9 03:46:41 2012 (50C44FF1)
tib_mounter.sys     Thu Dec 27 08:25:05 2012 (50DC4C31)
snapman.sys         Wed Jan 16 08:44:06 2013 (50F6AEA6)
vmnetuserif.sys     Tue Feb 26 03:56:15 2013 (512C78AF)
VMkbd.sys           Tue Feb 26 04:28:37 2013 (512C8045)
vmx86.sys           Tue Feb 26 05:18:21 2013 (512C8BED)
fltsrv.sys          Fri Mar  1 08:53:39 2013 (5130B2E3)
dump_storahci.sys   Fri Mar  1 21:15:44 2013 (513160D0)
igdkmd64.sys        Fri Mar  8 21:10:00 2013 (513A99F8)
tib.sys             Wed Mar 20 05:00:38 2013 (51497AB6)
dc3d.sys            Fri Apr 12 08:15:46 2013 (5167FAF2)
NETwsw00.sys        Thu Apr 18 10:31:35 2013 (517003C7)
idmwfp.sys          Wed Jun 26 19:57:26 2013 (51CB7FE6)
[/font]

usasma · Sep 24, 2013

Bluetooth is disabled. Is this deliberate? If so, why?
Please re-enable it and update it. Feel free to disable it again after it's been updated.

No memory dumps in the uploaded reports - if the system is BSOD'ing, I'd suspect hardware issues (most likely video)

Check Device Manager to see if there are any unknown/problem devices. Post back here if there are. If the XHCI device is having problems, uninstall it and then reboot the system.

Other than that, try these free hardware diagnostics (start with the video tests): Hardware Diagnostics

s0m30ne · Sep 24, 2013

usasma said:

Video error:

Code:

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

[COLOR=RED][B]tapoas.sys          Sun Jul 11 20:31:59 2010 (4C3A627F)[/B][/COLOR]
OpenVPN Virtual Network Driver
[URL="http://www.carrona.org/drivers/driver.php?id=tapoas.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]tapoas.sys[/COLOR][/B][/URL]
 
[COLOR=RED][B]HECIx64.sys         Tue Oct 19 19:33:43 2010 (4CBE2AD7)[/B][/COLOR]
Intel Management Engine Interface
[URL="http://www.carrona.org/drivers/driver.php?id=HECIx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]HECIx64.sys[/COLOR][/B][/URL]
 
[COLOR=RED][B]RTKVHD64.sys        Tue May 31 05:18:41 2011 (4DE4B271)[/B][/COLOR]
Realtek High Definition Audio Function Driver
[URL="http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]RTKVHD64.sys[/COLOR][/B][/URL]
 
[COLOR=RED][B]btmhsf.sys          Wed Nov  2 08:26:12 2011 (4EB136E4)[/B][/COLOR]
Intel Proset Bluetooth HighSpeed Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btmhsf.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]btmhsf.sys[/COLOR][/B][/URL]
 
[COLOR=RED][B]tap0901.sys         Thu Nov 24 13:50:27 2011 (4ECE91F3)[/B][/COLOR]
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO
[URL="http://www.carrona.org/drivers/driver.php?id=tap0901.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]tap0901.sys[/COLOR][/B][/URL]
 
[COLOR=RED][B]iBtFltCoex.sys      Fri Dec  9 14:45:13 2011 (4EE26549)[/B][/COLOR]
Intel Centrino Wireless (Bluetooth Adapter driver
[URL="http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]iBtFltCoex.sys[/COLOR][/B][/URL]
 


[B][U]Analysis:[/U][/B]
[COLOR=BLUE][B]The following is for informational purposes only.[/B][/COLOR]
[code][FONT=lucida console]**************************Sun Aug 25 10:48:04.607 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\USBXHCI-20130825-2018-02.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:48:19.267[/B]
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
Probably caused by :[B]USBXHCI.SYS ( USBXHCI+370c8 )[/B]
BugCheck [B]144, {100b, fffff8801caed9c0, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000144"]BUGCODE_USB3_DRIVER (144)[/URL]
Arguments: 
Arg1: 000000000000100b, USB3_WER_BUGCODE_USBXHCI_RESET_RECOVERY_STOP_FAILED
    The stop of the xHCI controller failed during reset recovery.
Arg2: fffff8801caed9c0, XHCI_LIVEDUMP_CONTEXT
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0x144
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x144_RESET_RECOVERY_STOP_FAILED[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Sun Aug 25 10:48:04.607 2013 (UTC - 4:00)**************************
[COLOR=RED][B]tapoas.sys          Sun Jul 11 20:31:59 2010 (4C3A627F)[/B][/COLOR]
[COLOR=RED][B]HECIx64.sys         Tue Oct 19 19:33:43 2010 (4CBE2AD7)[/B][/COLOR]
[COLOR=RED][B]RTKVHD64.sys        Tue May 31 05:18:41 2011 (4DE4B271)[/B][/COLOR]
[COLOR=RED][B]btmhsf.sys          Wed Nov  2 08:26:12 2011 (4EB136E4)[/B][/COLOR]
[COLOR=RED][B]tap0901.sys         Thu Nov 24 13:50:27 2011 (4ECE91F3)[/B][/COLOR]
[COLOR=RED][B]iBtFltCoex.sys      Fri Dec  9 14:45:13 2011 (4EE26549)[/B][/COLOR]
vmci.sys            Mon Apr 30 21:14:27 2012 (4F9F38F3)
GEARAspiWDM.sys     Thu May  3 15:56:17 2012 (4FA2E2E1)
L1C63x64.sys        Thu Jun 14 01:57:40 2012 (4FD97D54)
IntcDAud.sys        Tue Jun 19 10:40:51 2012 (4FE08F73)
VMNET.SYS           Sun Jul  8 03:58:34 2012 (4FF93DAA)
vmnetadapter.sys    Sun Jul  8 03:58:35 2012 (4FF93DAB)
vmnetbridge.sys     Sun Jul  8 03:59:19 2012 (4FF93DD7)
stdcfltn.sys        Fri Jul 13 19:30:14 2012 (5000AF86)
ST_Accel.sys        Fri Jul 13 19:30:18 2012 (5000AF8A)
iwdbus.sys          Mon Jul 23 16:19:17 2012 (500DB1C5)
savonaccess.sys     Tue Aug 21 12:54:25 2012 (5033BD41)
vsock.sys           Tue Aug 21 17:10:15 2012 (5033F937)
nvlddmkm.sys        Tue Oct  2 14:21:13 2012 (506B3099)
nvpciflt.sys        Tue Oct  2 14:21:40 2012 (506B30B4)
nvkflt.sys          Tue Oct  2 14:21:49 2012 (506B30BD)
hcmon.sys           Thu Oct 11 20:15:27 2012 (5077611F)
intelppm.sys        Mon Nov  5 22:55:02 2012 (50988A16)
SCDEmu.SYS          Sun Dec  9 03:46:41 2012 (50C44FF1)
tib_mounter.sys     Thu Dec 27 08:25:05 2012 (50DC4C31)
snapman.sys         Wed Jan 16 08:44:06 2013 (50F6AEA6)
vmnetuserif.sys     Tue Feb 26 03:56:15 2013 (512C78AF)
VMkbd.sys           Tue Feb 26 04:28:37 2013 (512C8045)
vmx86.sys           Tue Feb 26 05:18:21 2013 (512C8BED)
fltsrv.sys          Fri Mar  1 08:53:39 2013 (5130B2E3)
dump_storahci.sys   Fri Mar  1 21:15:44 2013 (513160D0)
igdkmd64.sys        Fri Mar  8 21:10:00 2013 (513A99F8)
tib.sys             Wed Mar 20 05:00:38 2013 (51497AB6)
dc3d.sys            Fri Apr 12 08:15:46 2013 (5167FAF2)
NETwsw00.sys        Thu Apr 18 10:31:35 2013 (517003C7)
idmwfp.sys          Wed Jun 26 19:57:26 2013 (51CB7FE6)
[/FONT]

Everything is up to date, and I removed OpenVPN driver.

usasma said:
Bluetooth is disabled. Is this deliberate? If so, why?
Please re-enable it and update it. Feel free to disable it again after it's been updated.

No memory dumps in the uploaded reports - if the system is BSOD'ing, I'd suspect hardware issues (most likely video)

Check Device Manager to see if there are any unknown/problem devices. Post back here if there are. If the XHCI device is having problems, uninstall it and then reboot the system.

Other than that, try these free hardware diagnostics (start with the video tests): Hardware Diagnostics

I disabled it because I never use it. Thought it might help increase the battery life.

I enabled and updated.

There is no BSOD - but the system just won't go past the logo. This is exactly my problem: https://www.youtube.com/watch?v=RcsjAaHhTO0

No driver has any problems at all.

usasma · Sep 25, 2013

Sweet video! Please note:
1) The system shows the POST screen without any problem
2) The system shows the first Windows splash screen without issue
3) The monitor stays on while the screen flickers (means that the monitor is receiving signal from the video card)

And, we had a STOP 0x144 error. I may have been wrong in calling it a video error - I wonder about the program that labelled it a Video Hardware Error in your first post. What program did you use to get these reports?

This is a USB error - and in this case it seems tied to the XHCI device (often equated with the USB 3.0 controller)
Do you have any video devices that work off the USB controller?

There have been BSOD issues with wireless USB modems - so I wonder if the outdated driver is conflicting with the USB 3.0 ports?
Please be sure to update these also.

What is the OpenVPN driver used for? Is it needed?
If not, please uninstall it to see if it's interfering with the USB

s0m30ne · Sep 25, 2013

usasma said:
Sweet video! Please note:
1) The system shows the POST screen without any problem
2) The system shows the first Windows splash screen without issue
3) The monitor stays on while the screen flickers (means that the monitor is receiving signal from the video card)

And, we had a STOP 0x144 error. I may have been wrong in calling it a video error - I wonder about the program that labelled it a Video Hardware Error in your first post. What program did you use to get these reports?

It was a Windows message, no 3rd party software.

usasma said:
This is a USB error - and in this case it seems tied to the XHCI device (often equated with the USB 3.0 controller)
Do you have any video devices that work off the USB controller?

No. It's a Dell XPS 15z system and uses no external monitor, and when it does - no USB video devices are used.

usasma said:
There have been BSOD issues with wireless USB modems - so I wonder if the outdated driver is conflicting with the USB 3.0 ports?
Please be sure to update these also.

What is the OpenVPN driver used for? Is it needed?
If not, please uninstall it to see if it's interfering with the USB

I just updated "Renesas USB 3.0 eXtensible Host Controller - 0096 (Microsoft)" to latest version.

I uninstalled OpenVPN last time.

I have attached a new dump.

usasma · Sep 25, 2013

No new dumps in this upload.

Interestingly, the very last (latest) entry in the System Event Log file is:

Event[21215]:
Log Name: System
Source: Microsoft-Windows-UserPnp
Date: 2013-09-25T14:39:24.054
Event ID: 20001
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: KaranGoel
Description:
Driver Management concluded the process to install driver usbxhci.inf_amd64_93995ae618024500\usbxhci.inf for Device Instance ID PCI\VEN_1033&DEV_0194&SUBSYS_04461028&REV_04\4&73DC22C&0&00E3 with the following status: 0x0.

A very perplexing problem.
Try running the video stress tests from here (in case Windows knows more than I give it credit for): Hardware Diagnostics

s0m30ne · Sep 25, 2013

One of my results from FurMark:

usasma · Sep 26, 2013

How long did you run FurMark for?
The test should be run while monitoring the temps - and it should run until the temp stops rising (or, if it gets to 90ºC - then stop it). If that's what you did, then the vid card passed the FurMark test

Win 8 flashes black screen on boot. Video hardware error?

s0m30ne

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

s0m30ne

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

s0m30ne

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

s0m30ne

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One