Windows 8 and 8.1 Forums

bsod again in windows 8.1

  1. #1


    Posts : 13
    windows 8.1 enterprise 64bit

    bsod again in windows 8.1


    hi
    i had windows 7 before with my new computer and had a lot of bsod and had posted post about it

    now i installed windows 8.1 and evreything was going good for 4 days

    (Installation Date: 9/19/2013 1:46:16 PM)

    last night i installed klite codec pack and office 2013 pro plus 64bit

    i left computer on in the night

    and this morning i came to see the computer is restarted.

    i did check memory with memtest+ and evreything is good.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 1 Windows Updates installed. Most systems have 26 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    These devices aren't installed:
    PCI Serial Port PCI\VEN_8086&DEV_8C3D&SUBSYS_1C3A1458&REV_04\3&11583659&0&B3 The drivers for this device are not installed.
    SM Bus Controller PCI\VEN_8086&DEV_8C22&SUBSYS_50011458&REV_04\3&11583659&0&FB The drivers for this device are not installed.
    PCI Simple Communications Controller PCI\VEN_8086&DEV_8C3A&SUBSYS_1C3A1458&REV_04\3&11583659&0&B0 The drivers for this device are not installed.
    Please install the chipset drivers for your motherboard/system immediately.

    I wonder about your hard drive (as their is ntfs.sys and hal.dll in the raw stack text). Please run the free diagnostics from here (particularly the hard drive tests): Hardware Diagnostics

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Sep 23 10:35:14.517 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092313-22812-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 22:20:27.173
    Probably caused by :memory_corruption ( nt!MiTryLocateWsle+230 )
    BugCheck 3B, {c0000005, fffff8028d6951b0, ffffd00034fa7c90, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8028d6951b0, Address of the instruction which caused the bugcheck
    Arg3: ffffd00034fa7c90, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID: 0x3B_nt!MiTryLocateWsle
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  F6
      BIOS Release Date             08/03/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H87M-D3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Sep 23 10:35:14.517 2013 (UTC - 4:00)**************************
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    dc3d.sys                    Fri Apr 12 08:15:46 2013 (5167FAF2)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
    intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
    ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
    werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    igdkmd64.sys                Mon Aug 26 15:31:20 2013 (521BAD08)
    
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    windows 8.1 enterprise 64bit


    i installed all drivers from gigabyte for windows 8.1

    now can u explain to me more about Hardware Diagnostics (particularly the hard drive tests)

    what should i do
      My System SpecsSystem Spec

  4. #4


    Posts : 13
    windows 8.1 enterprise 64bit


    here is info from Data Lifeguard Diagnostic for Windows
    Test Option: QUICK TEST
    Model Number: WDC WD10EZEX-00RKKA0
    Unit Serial Number: WD-WMC1S4480717
    Firmware Number: 80.00A80
    Capacity: 1000.20 GB
    SMART Status: PASS
    Test Result: PASS
    Test Time: 20:28:18, September 24, 2013

    Test Option: EXTENDED TEST
    Model Number: WDC WD10EZEX-00RKKA0
    Unit Serial Number: WD-WMC1S4480717
    Firmware Number: 80.00A80
    Capacity: 1000.20 GB
    SMART Status: PASS
    Test Result: PASS
    Test Time: 04:50:04, September 25, 2013
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You passed the Western Digital Extended Test - that means that the hard drive is OK.
    This means that the problem is (more than likely) a software issue.
    That means that you have to be sure to update the chipset drivers ASAP.
    Check in Device Manager to make sure there are no more problem devices.

    Should the BSOD's continue, please zip up the contents of C:\Windows\Minidump and upload it with your next post. If you have troubles with this, try copying the files to your Desktop and zipping from there.
      My System SpecsSystem Spec

  6. #6


    Posts : 13
    windows 8.1 enterprise 64bit


    i updated the chipset and nothing is missing in Device Manager

    still didn't get bsod yet

    i talked to company and i decided to return the motherboard and get

    Gigabyte GA-Z87-HD3 LGA1150, Intel Z87, DDR3 1600

    do u think it could be the motherboard

    cause the first thing i did was to change memory and replaced the kingston with patriot
      My System SpecsSystem Spec

  7. #7


    Posts : 13
    windows 8.1 enterprise 64bit

    bsod again


    i had now a bsod when i was installing eset nod32 7 beta

    here is the dump
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It's possibly a lot of different things - one of which is the motherboard.
    Since the chipset drivers are installed and the system doesn't appear to have any outdated or known problem 3rd party drivers - I'd have to suspect a hardware problem here.

    If you're able to get another motherboard, then try that first to see if it helps.
    If not, then we'll move on to the diagnostics here: Hardware Diagnostics

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Sep 25 21:45:24.323 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092513-11515-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 22:28:27.978
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33ef4 )
    BugCheck 4E, {7, 1e9af3, a000000001b256b, 0}
    BugCheck Info: PFN_LIST_CORRUPT (4e)
    Arguments: 
    Arg1: 0000000000000007, A driver has unlocked a page more times than it locked it
    Arg2: 00000000001e9af3, page frame number
    Arg3: 0a000000001b256b, current share count
    Arg4: 0000000000000000, 0
    BUGCHECK_STR:  0x4E_7
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x4E_7_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  F6
      BIOS Release Date             08/03/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H87M-D3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Sep 25 21:45:24.323 2013 (UTC - 4:00)**************************
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    dc3d.sys                    Fri Apr 12 08:15:46 2013 (5167FAF2)
    Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    TeeDriverx64.sys            Mon Aug 19 13:23:31 2013 (52125493)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
    intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
    ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
    werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    igdkmd64.sys                Mon Aug 26 15:31:20 2013 (521BAD08)
    
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
      My System SpecsSystem Spec

  9. #9


    Posts : 13
    windows 8.1 enterprise 64bit


    i am happy you are teeling me it could be motherboard

    what else u suggest to replace as it is new computer only 1 month and i can replace evreything.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Run these free diagnostics first: Hardware Diagnostics
    From the results of that we can point to some likely things
    If everything passes - then it'll leave just the motherboard and the power supply that we're not sure about.
      My System SpecsSystem Spec

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bsod again in windows 8.1
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