Windows 8 and 8.1 Forums


Random BSODs on new system, need help please.

  1. #1

    Random BSODs on new system, need help please.


    I got a new Dell XPS 8700 a few days ago, and have been getting pretty random BSODs always containing ntoskrnl.exe as the cause on my blue screen viewer. They tend to happen sometimes in game, on game closing and once on start-up. Some games I can play for hours and no blue screen some I play for a while and I get one. I've tested all my RAM and my HDD for bad sectors and errors. Any help would be appreciated, thanks.


    I have uploaded my dump files and system info

    UPDATE: I'm not 100% positive but it seems like these BSODs only happen on games that have access to an internet connection. It has never happened on games that are single player only.
    Last edited by Endureit; 23 Sep 2013 at 01:46. Reason: new info

      My System SpecsSystem Spec

  2. #2


    Anyone able to help me please?
      My System SpecsSystem Spec

  3. #3


    Mauritius
    Posts : 545
    Windows 8.1 Pro x64


    Your Atheros/Dell extensible WLAN network adapter driver (athrx.sys) is the cause. Head over to Dell's driver page for your model and install the "Dell DW1703 802.11 b/g/n,BT4.0 + HS" driver. That should update your current version.

    Code:
    BugCheck D1, {10000024, 2, 0, fffff8800751e2af}
    
    Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
    Probably caused by : athrx.sys ( athrx+2932af )
    Other dumps point to hal.dll and watchdog.sys, if the above doesn't fix your problem you should run Prime95 and memtes86+ for at least 7 passes.
      My System SpecsSystem Spec

  4. #4


    I have updated that driver since posting in this thread, still didn't help. After that I updated the realtek PCIe drivers and wiped the remains of my old gpu from my system and it ran fine for about 6 hours, seemingly fixed. then while playing payday 2 I just got another BSOD. I have already ran memtest for 9 passes before posting here.

    Could my wifi card possibly be shot?Including a newer dump file, because i have had a few bsods since posting.
      My System SpecsSystem Spec

  5. #5


    Mauritius
    Posts : 545
    Windows 8.1 Pro x64


    Can't seem to find any particular cause but you have a rather old driver that could be problematic: CLVirtualDrive.sys (Virtual Clone Drive), remove this from your system.

    One dump did point to nvlddmkm.sys, your Nvidia driver. Upgrade to 327.23
    NVIDIA DRIVERS 327.23WHQL

    Post back with new dumps if any.
      My System SpecsSystem Spec

  6. #6


    I found a more recent update for that wifi card, and used device remover to rid my computer of unused devices. I'm still convinced its that wifi card because i only get BSOD in games that have online capability. If I get another BSOD I'll post another dump, thx.
      My System SpecsSystem Spec

  7. #7


    Just got another BSOD, here is the dump.

    Also, I can't figure out how to get rid of that CLvirtualdrive.sys
    Last edited by Endureit; 26 Sep 2013 at 09:31.
      My System SpecsSystem Spec

  8. #8


    Mauritius
    Posts : 545
    Windows 8.1 Pro x64


    I think I narrowed down the problem to the Nvidia Streamer Service(nvstreamsvc.exe) related to Nvidia Shield, multiple users have reported crashes but Nvidia has yet to acknowledge it. You should disable it in the meantime.

    https://forums.geforce.com/default/t...ezing-your-pc/

    CLVirualDrive.sys is related to DVD burning/mounting applications such as Cyberlink, those should be removed.
      My System SpecsSystem Spec

  9. #9


    I was getting this blue screen before I put the nvidia card in though, I had an ATI card before that.
      My System SpecsSystem Spec

  10. #10


    After doing everything you suggested I thought it was fixed, so I decided to play the game that always gives me a blue screen Payday 2. I played for about 2 hours and then the sound went glitchy then cut out altogether, so I finished my match and restarted the computer. When it got to the log in I got a BSOD. here is the dump. Thanks for your patience and help in this matter.
      My System SpecsSystem Spec

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