Windows 8 and 8.1 Forums


Random BSODs on new system, need help please.

  1. #51


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Some drivers support the installation from Device Manager this way (but there are fewer and fewer these days that allow this method). It's not a problem and as long as the system is working well - let's leave well enough alone for now.

    Should the BSOD's return, zip up the contents of C:\Windows\Minidump and upload it with your next post. If you have problems zipping it, copy it to your desktop and zip it form there.

      My System SpecsSystem Spec

  2. #52


    Still getting them, Dump included.
      My System SpecsSystem Spec

  3. #53


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Have you tried disabling the wireless (in the BIOS/UEFI)?
    If not able to disable it there, have you removed the card and it's software?
    What were the results?

    This memory dump doesn't show anything different - so it's most likely hardware.

    I can't recall if this system is still under warranty - but if it is, you should be dealing with Dell now.
    If not, then now is the time to start these troubleshooting steps: Hardware Stripdown Troubleshooting
    If purchasing parts, I'd start with the wifi card - but realize that we're just guessing here.

    Good luck!

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Nov  3 02:23:10.337 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110313-13765-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:1 days 9:13:50.038
    Probably caused by :ntkrnlmp.exe ( nt!KiInterruptDispatch+139 )
    BugCheck A, {2, b, 0, fffff800fc15f279}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000002, memory referenced
    Arg2: 000000000000000b, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800fc15f279, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Steam.exe
    FAILURE_BUCKET_ID: AV_nt!KiInterruptDispatch
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  A04
      BIOS Release Date             08/23/2013
      Manufacturer                  Dell Inc.
      Product Name                  XPS 8700
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Nov  3 02:23:10.337 2013 (UTC - 5:00)**************************
    Rt630x64.sys                Thu Oct 25 05:14:58 2012 (50890312)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    btfilter.sys                Mon Apr 22 02:35:46 2013 (5174DA42)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    RTKVHD64.sys                Tue Jul 23 08:46:49 2013 (51EE7B39)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    athw8x.sys                  Wed Aug  7 23:41:36 2013 (52031370)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
    ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
    UEFI.sys                    Thu Aug 22 07:40:03 2013 (5215F893)
    werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
    intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
    nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
    
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    UEFI.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  4. #54


    updated to windows 8.1 and used the drivers you recommended about a week ago, no problems in 3 days. Gonna monitor for about a week and then mark as solved. Thanks for your persistence in this matter, Usasma.
      My System SpecsSystem Spec

  5. #55


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I've crossed my fingers and knocked on wood (for those who wonder - these are 2 American superstitions for good luck)
    I hope that it all works out for you.
      My System SpecsSystem Spec

  6. #56


    Took it in just to get an opinion, ended up being the Bluetooth on my wifi/BT card tossing false driver fails to the network side of the card, got it replaced and all is well. Marking as solved, thanks again usasma.
      My System SpecsSystem Spec

  7. #57


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Any idea on how they determined this? It'd be a nice thing to have on the forums!
      My System SpecsSystem Spec

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