Windows 8 and 8.1 Forums


Random BSODs on new system, need help please.

  1. #31


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There's no sure answer for this. Steam seems most likely - but it's an extremely reliable program that doesn't often suffer from problems like this. So knowledge/solutions will be hard to come by. I'm not a hard-core gamer - so my advice on games comes from you and my web searches.

    There are at least 7 layers to the networking "stack" ( OSI model - Wikipedia, the free encyclopedia ) - so they're difficult to troubleshoot. For example, there could be a networking function that Steam uses more often than other programs - and that could be the function that's causing the BSOD's. Or, the function could be working normally - but using a faulty piece of equipment (so the crash happens when it tries to execute that certain way on the faulty equipment).

    If this is a motherboard problem - there is no surefire way to tell it's the motherboard. There are no comprehensive motherboard testers (they're too expensive for the mobo manufacturer's to develop). The only real "test" is to try another motherboard.

    Which is more important to you? 2 days without - or continued BSOD's? This type of problem usually doesn't resolve itself in the short term - so we're likely to be at this for a while.

      My System SpecsSystem Spec

  2. #32


    Sent it in for a new motherboard, network card, and usb ports. Hopefully it comes back problem resolved, will let you know.
      My System SpecsSystem Spec

  3. #33


    Just got it back, hopefully its solved.


    UPDATE: Nope after getting a new motherboard and network card still getting it. They also said they tested all hardware and it was good. Dump included.
    Last edited by Endureit; 15 Oct 2013 at 22:02.
      My System SpecsSystem Spec

  4. #34


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are 3 things that can cause BSOD's:
    - problems with 3rd party drivers
    - problems with hardware
    - problems with Windows drivers

    I noticed these 3 programs (in your Start Menu/Screen) that I'm not familiar with - and they are (I presume) network related:
    - Atheros SmartNet
    - BT Program and BT Devices
    - HotSpot

    I'd suggest a fresh install of Windows without installing the extra stuff: Canned Speeches - Clean Install
    That will rule out any problems with the 3rd party drivers.
    And, that will mean that there's nothing wrong with the system (as the hardware was tested by you and by Dell - and the multiple reinstallations of Windows will tend to rule out Windows problems). If the BSOD's continue despite this, then we'll have to figure out where to go from here.

    Do not install anything on the computer for a couple of days - in order to ensure that the BSOD's aren't going to occur.
    Then start with installing Steam (and only Steam) and run it for a couple of days
    Then install the other stuff - one at a time and waiting for a couple of days between installations.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Oct 15 22:53:43.052 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101513-20046-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 7:13:50.382
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+344e2 )
    BugCheck FC, {fffffa8011405a40, 800000032e4009e3, fffff8800cf2b8a0, 3}
    BugCheck Info: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
    Arguments: 
    Arg1: fffffa8011405a40, Virtual address for the attempted execute.
    Arg2: 800000032e4009e3, PTE contents.
    Arg3: fffff8800cf2b8a0, (reserved)
    Arg4: 0000000000000003, (reserved)
    BUGCHECK_STR:  0xFC
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  payday2_win32_
    FAILURE_BUCKET_ID: 0xFC_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  A02
      BIOS Release Date             06/24/2013
      Manufacturer                  Dell Inc.
      Product Name                  XPS 8700
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Oct 15 22:53:43.052 2013 (UTC - 4:00)**************************
    Rt630x64.sys                Thu Oct 25 05:14:58 2012 (50890312)
    btath_bus.sys               Fri Nov  2 01:35:15 2012 (50935B93)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    btath_avdt.sys              Tue Dec 18 04:53:53 2012 (50D03D31)
    btath_rcp.sys               Tue Dec 18 04:54:50 2012 (50D03D6A)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    btath_a2dp.sys              Tue Dec 18 04:55:11 2012 (50D03D7F)
    athrx.sys                   Tue Feb 19 03:22:29 2013 (51233645)
    btath_flt.sys               Thu Apr 18 01:26:45 2013 (516F8415)
    btfilter.sys                Mon Apr 22 02:35:46 2013 (5174DA42)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    RTKVHD64.sys                Tue Jul 23 08:46:49 2013 (51EE7B39)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    nvlddmkm.sys                Thu Sep 12 01:16:00 2013 (52314E10)
    
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  5. #35


    The BSODs only occur in Steam so I would have to install steam to see if I'm getting them. I also already reinstalled windows twice, but that was prior to getting new hardware. I also don't have a windows disk so the only way to reinstall is through the windows/dell pc recovery function which would install all that extra stuff anyway.

    The last time I reinstalled I only installed Steam and Payday 2 through Steam, played it for awhile maybe even a full day then it blue screened again. Without installing anything else.

    I was looking at this line in one of your information boxes: Built by: 9200.16628.amd64fre.win8_gdr.130531-1504

    why does it say AMD64fre I don't have an amd processor or an ATI card anymore, is that something different? or could that be causing problems?
      My System SpecsSystem Spec

  6. #36


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Don't worry about the AMD thing - it's just a notation that the installed version of the OS (not the CPU/GPU) is the one that's designed for the AMD x64 instruction set.

    When reinstalling Windows, we presume that the stuff installed by the OEM software is OK (they test the builds before releasing them).
    But you must either remove the OEM stuff, or ensure that it's fully updated from the Dell website.
    Then, after a couple of days, install Steam to see if the BSOD's continue.
      My System SpecsSystem Spec

  7. #37


    Haven't played payday 2 since last time I posted here, and have gotten 3 or 4 bsod in last few days.
      My System SpecsSystem Spec

  8. #38


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It still says hardware (or compatibility) to me.

    Have you performed all the diagnostics on this page: Hardware Diagnostics
    If you haven't run Driver Verifier since the last reinstall (and hardware replacement), please do it by following these instructions: Driver Verifier Settings

    If all the hardware diagnostics pass, then I'd start looking for more current 3rd party drivers.
    The one that concerns me the most is HECIx64.sys - the Intel Management Engine interface.
    Try this link first (the package dates from 10/14/2013): https://downloadcenter.intel.com/Sea...seProduct=True
    Then, have a look at this Google search: https://www.google.com/search?q=inte...ient=firefox-a

    Search for wired and wireless drivers that are more up to date also.
    Wired (driver dates from 8/15/2013): Realtek
    Wireless:
    (try this one first - it may not work tho'): Driver Details | Dell US
    Package dates from 10/17/2013 - but says Win8.1

    If it doesn't work, then try this one: ftp://ftp.dell.com/FOLDER01211205M/1...-G0VYC_ZPE.exe (direct download - scan with antivirus BEFORE opening!!!) - package dates from 2/25/2013

    I don't think that you'll find an updated version of the intelppm.sys driver as it's updated through Windows Update (make sure you're up to date at Windows Update).

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Oct 22 01:19:15.431 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102213-9093-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 6:14:16.103
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+1bc )
    BugCheck 3B, {c0000005, fffff88003e43a84, fffff8800c9cd690, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff88003e43a84, Address of the instruction which caused the bugcheck
    Arg3: fffff8800c9cd690, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  iexplore.exe
    FAILURE_BUCKET_ID: 0x3B_dxgmms1!VIDMM_GLOBAL::CloseOneAllocation
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  A02
      BIOS Release Date             06/24/2013
      Manufacturer                  Dell Inc.
      Product Name                  XPS 8700
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Oct 21 02:03:11.256 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102113-11453-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 16:11:36.926
    *** WARNING: Unable to verify timestamp for athw8x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
    Probably caused by :hardware ( athw8x+26b86a )
    BugCheck D1, {0, 2, 0, fffff88004ee886a}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88004ee886a, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: IP_MISALIGNED_athw8x.sys
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  A02
      BIOS Release Date             06/24/2013
      Manufacturer                  Dell Inc.
      Product Name                  XPS 8700
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct 20 09:26:53.474 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102013-13890-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 10:34:25.146
    Probably caused by :hardware ( nt!KiTimerWaitTest+2f9 )
    BugCheck A, {280, 2, 0, fffff80147493279}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000280, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80147493279, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: IP_MISALIGNED
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  A02
      BIOS Release Date             06/24/2013
      Manufacturer                  Dell Inc.
      Product Name                  XPS 8700
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Oct 22 01:19:15.431 2013 (UTC - 4:00)**************************
    Rt630x64.sys                Thu Oct 25 05:14:58 2012 (50890312)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    athw8x.sys                  Sun Dec 16 22:21:29 2012 (50CE8FB9)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    RTKVHD64.sys                Tue Jul 23 08:46:49 2013 (51EE7B39)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    nvlddmkm.sys                Thu Sep 12 01:16:00 2013 (52314E10)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct 20 09:26:53.474 2013 (UTC - 4:00)**************************
    btath_bus.sys               Fri Nov  2 01:35:15 2012 (50935B93)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    btath_avdt.sys              Tue Dec 18 04:53:53 2012 (50D03D31)
    btath_rcp.sys               Tue Dec 18 04:54:50 2012 (50D03D6A)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    btath_a2dp.sys              Tue Dec 18 04:55:11 2012 (50D03D7F)
    btath_flt.sys               Thu Apr 18 01:26:45 2013 (516F8415)
    btfilter.sys                Mon Apr 22 02:35:46 2013 (5174DA42)
    
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
      My System SpecsSystem Spec

  9. #39


    My wireless card is starting to fail, I don't lose connection but it constantly says waiting for server and I have to reload several times to get any Page to pop-up. Is it possible im blue screening from a faulty wireless card? That would be awesome if its been that all along I could get that replaced in a Day.
      My System SpecsSystem Spec

  10. #40


    Posts : 5,139
    Win8.1Pro - Finally!!!


    While it's possible, there's no surefire test other than replacing the card. And that's just throwing money at the problem. If it doesn't work, then you throw money at the next suspect, etc, etc. This'll go on until you've either fixed it - or you've run out of money!

    Run the hardware diagnostics and update the drivers that I've mentioned. In particular the HECI and the wired/wireless drivers are the most critical at this point.

    We're still working on ruling out 3rd party drivers. Updating the drivers and running Driver Verifier is a part of that. When that is done, we'll move on to checking the hardware (which you've actually started on already). If all that passes, then we'll move on to other steps for isolating hardware problems - and then will also see about Windows issues.
      My System SpecsSystem Spec

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