Windows 8 and 8.1 Forums


Random BSODs on new system, need help please.

  1. #21


    I was also getting event errors from ShellHWDetection and disabled it the same time I unistalled Pando Media Booster, because I never use autoplay.

    here are your files, cheers

      My System SpecsSystem Spec

  2. #22


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Thanks! No particular patterns, although it does seem that network issues occur around the time of bugchecks.
    Good luck!
      My System SpecsSystem Spec

  3. #23


    Days without one and I just got a new BSOD havnt seen this one before but seems network related.

    UPDATE: Did SFC /Scannow and found windows corrupt files. How do I repair this, maybe it was the problem all along.
      My System SpecsSystem Spec

  4. #24


    Posts : 5,139
    Win8.1Pro - Finally!!!


    One blames the USB XHCI drivers
    The other 2 show traces of hal.dll and athrx.sys in the raw stack text

    Try running Driver Verifier according to these instructions: Driver Verifier Settings
    Let it crash at least 3-5 times before turning it off and uploading the memory dumps.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Oct  4 18:41:50.039 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\100413-17781-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 5:53:25.709
    *** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
    *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
    *** ERROR: Module load completed but symbols could not be loaded for ucx01000.sys
    *** ERROR: Module load completed but symbols could not be loaded for hidusb.sys
    Probably caused by :USBXHCI.SYS ( USBXHCI+1acb3 )
    BugCheck D1, {fffff8030a089998, 2, 1, fffff88005267cb3}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: fffff8030a089998, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff88005267cb3, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_USBXHCI+1acb3
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  A03
      BIOS Release Date             08/02/2013
      Manufacturer                  Dell Inc.
      Product Name                  XPS 8700
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Oct  2 22:44:58.071 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\100213-14093-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 7:41:37.741
    Probably caused by :ntkrnlmp.exe ( nt!KeCountSetBitsAffinityEx+50 )
    BugCheck A, {fffff80027c7d000, d, 0, fffff80028b28280}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: fffff80027c7d000, memory referenced
    Arg2: 000000000000000d, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80028b28280, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!KeCountSetBitsAffinityEx
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  A03
      BIOS Release Date             08/02/2013
      Manufacturer                  Dell Inc.
      Product Name                  XPS 8700
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Sep 28 05:02:53.811 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092813-16359-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 5:23:38.481
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :ntkrnlmp.exe ( nt!SwapContext_PatchStMxCsr+2 )
    BugCheck A, {100100000118, 2, 1, fffff8018e0d5451}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000100100000118, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8018e0d5451, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Azureus.exe
    FAILURE_BUCKET_ID: AV_nt!SwapContext_PatchStMxCsr
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  A03
      BIOS Release Date             08/02/2013
      Manufacturer                  Dell Inc.
      Product Name                  XPS 8700
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Oct  4 18:41:50.039 2013 (UTC - 4:00)**************************
    athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
    RtsUStor.sys                Wed Jul  4 21:59:11 2012 (4FF4F4EF)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    btfilter.sys                Mon Apr 22 02:35:46 2013 (5174DA42)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
    RTKVHD64.sys                Tue Jul 23 08:46:49 2013 (51EE7B39)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    nvlddmkm.sys                Thu Sep 12 01:16:00 2013 (52314E10)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Sep 28 05:02:53.811 2013 (UTC - 4:00)**************************
    btfilter.sys                Fri Jun 29 03:00:07 2012 (4FED5277)
    
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
      My System SpecsSystem Spec

  5. #25


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Let's look at these USB devices:
    USB\VID_413C&PID_2112 - Dell Wired USB Multimedia Keyboard
    USB\VID_046D&PID_C063 - Dell USB Laser Mouse
    USB\VID_0421&PID_0661 - Nokia Lumia
    USB\VID_0CF3&PID_E004 - Dell Wireless 1703 WLAN / Bluetooth Adapter

    I would first remove the Dell Wireless USB WLAN device and uninstall it's drivers
    Test to see if that stops the BSOD's

    The most frequent errors in the WER section of MSINFO32 point to the Dell Wired USB Multimedia Keyboard.
    1) Try different USB ports - if using the front ports, try the back one's. If using the back, try the front one's
    2) Try another keyboard and uninstall all Dell software that relates to the Multimedia keyboard

    Then remove the Nokia device and uninstall any software related to it.

    Finally, you may want to try another mouse -follow the same suggestions for the keyboard.
      My System SpecsSystem Spec

  6. #26


    I got mad last night and reinstalled the operating system, will post when it blue screens.

    Also, have a question. The realtek usb 2.0 card reader driver dates from before windows 8 existed, was wondering how I install the software for it, because when I do it doesn't say the driver number has changed.
      My System SpecsSystem Spec

  7. #27


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The discussion about drivers and their dates would take forever - as some of the suppositions we make are based on human behavior, not just a bunch of 0's and 1's.
    But in short, we doubt drivers that are older than the OS. We do this because we don't know the testing that the manufacturer has put the driver through (and we've seen instances where we've been told the drivers are compatible and then don't appear to be compatible).

    But, there are examples of drivers that are older than the OS and that do work with it. One of the most well known is secdrv.sys. It wasn't updated until Win8 came out - so versions of Win7 (to include SP1) used one that dated from 2006 (and some Win8 systems have it also). Another is the GEARAspiWDM.sys driver used by iTunes - it was very outdated but caused no problems, so we generally ignored it. It was updated recently for Win8.

    Then we have to discuss the numbering system and how the manufacturer manages the versioning of drivers. Also, a driver may have a date that's different from the package it was included in (usually earlier). I find this a lot in Realtek Audio drivers - but it doesn't give problems so we generally ignore it also.

    The driver that you mention hasn't had many problems (I may have seen one since I started doing this years ago).
    I'd leave it alone for now.
    If you must update it, then here's a link to the download page at Realtek: Realtek

    Please note that both PCIe and USB devices are listed here. There's 2 uSB drivers - I was unable to figure out which one you have. You may find it by researching your motherboard/system at the manufacturer's website. Worst case, set a System Restore point and try installing one. If it doesn't work uninstall it, set another System Restore point and install the other.
      My System SpecsSystem Spec

  8. #28


    Before asking about the realtek driver I had already tried all of them, and after restarting the driver didn't change on device manager, that's why I asked.


    So, sick of this -.- another BSOD after reinstalling windows, dump included
    Last edited by Endureit; 07 Oct 2013 at 04:33.
      My System SpecsSystem Spec

  9. #29


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Can you exchange the system for a new one?
    If not, can you send the system in for repair under warranty?
    It looks like a hardware problem to me - and most Dell's have a 1 year warranty.

    Try these free hardware diagnostics: Hardware Diagnostics (can't recall if I've suggested this already)
    If all pass, then start with this: Hardware Stripdown Troubleshooting
    In particular, look for problems with the video and the networking.

    This one points to video, but it also have some network involvement in the raw stack.
    Still has some USB - but we're really just grasping at straws here. The randomness of these errors suggests a low level problem - and what to USB/networking/video have in common? The answer is (most likely) the motherboard.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Oct  7 05:08:03.705 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\100713-21500-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 12:07:26.956
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+1e1e3a )
    BugCheck 3D, {fffff88002e1acc0, 0, 0, fffff880048c1e3a}
    BugCheck Info: INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
    Arguments: 
    Arg1: fffff88002e1acc0
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: fffff880048c1e3a
    BUGCHECK_STR:  0x3D
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x3D_nvlddmkm+1e1e3a
    CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 2993
      BIOS Version                  A03
      BIOS Release Date             08/02/2013
      Manufacturer                  Dell Inc.
      Product Name                  XPS 8700
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Oct  7 05:08:03.705 2013 (UTC - 4:00)**************************
    intelide.sys                Wed Jul 25 22:29:52 2012 (5010ABA0)
    Rt630x64.sys                Thu Oct 25 05:14:58 2012 (50890312)
    btath_bus.sys               Fri Nov  2 01:35:15 2012 (50935B93)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    btath_avdt.sys              Tue Dec 18 04:53:53 2012 (50D03D31)
    btath_rcp.sys               Tue Dec 18 04:54:50 2012 (50D03D6A)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    btath_a2dp.sys              Tue Dec 18 04:55:11 2012 (50D03D7F)
    athrx.sys                   Tue Feb 19 03:22:29 2013 (51233645)
    nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
    btath_flt.sys               Thu Apr 18 01:26:45 2013 (516F8415)
    btfilter.sys                Mon Apr 22 02:35:46 2013 (5174DA42)
    nvlddmkm.sys                Fri Jun 21 05:06:16 2013 (51C41788)
    RTKVHD64.sys                Tue Jul 23 08:46:49 2013 (51EE7B39)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
      My System SpecsSystem Spec

  10. #30


    Can you explain why these BSODs only happen on Steam though? I played Tera online for 6 hours straight today and no probs, then jump on Steam and have one after about 30 mins. Just trying to make sure its hardware before I go through the hassle of an exchange and have to go without entertainment for 2 days.


    I was searching the internet for other people having problems with this pc and found that when you turn on the PC one beep means the mother board is bad, and mine does this. gonna call dell to confirm.
    Last edited by Endureit; 07 Oct 2013 at 08:34.
      My System SpecsSystem Spec

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