Random BSOD's with a new computer.

Aviator · Sep 22, 2013

So I bought a new laptop recently. A Samsung 7-Series NP730U3E 13.3" 6GB to be exact. However every now and then (regardless of what I'm running or if it's just standing there doing nothing) I get these BSOD's.

A few examples;
MEMORY_MANAGEMENT
BAD_POOL_HEADER
KERNEL_SECURITY_CHECK_FAILURE
Edit(new BSOD): KMODE_EXCEPTION_NOT_HANDLED (intmsd.sys)
etc..

So my first thought was to reset the computer to factory settings to see if it was something I had installed. Nope, still the same. I've tried looking for drivers that need updating, haven't found any. I made sure to grab every update available through Windows Update if there was something conflicting there. Still no luck. So I'm out of options and I don't know how to interpret the dump files.

I really don't want to have to send it to the company and have them repair it for a month before sending it back. I'm hoping it's something I can fix on this end and not something hardware related.

Anyways, I'm rambling. I'd appreciate if you all could take some time and try to help me out.

Thanks,
Aviator

Edit: I thought I'd add that I've run memory checks and disk checks etc but it doesn't come up with any errors.

usasma · Sep 23, 2013

You have 6 gB of RAM, but only 957 mB free. This will seriously slow your system down. Please cut back on the number of running programs and the number of startup programs in the system.

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.

Let's start by removing the Norton/Symantec stuff temporarily. Make sure, after removing it, to enable Windows Defender and Windows Firewall.

Don't worry about the outdated drivers listed below (for now).
If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun Sep 22 18:09:42.234 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092313-5218-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 0:21:19.092[/B]
*** WARNING: Unable to verify timestamp for intmsd.sys
*** ERROR: Module load completed but symbols could not be loaded for intmsd.sys
Probably caused by :[B]intmsd.sys ( intmsd+f082 )[/B]
BugCheck [B]3B, {c0000005, fffff8026e0b138e, fffff8801b6eab20, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8026e0b138e, Address of the instruction which caused the bugcheck
Arg3: fffff8801b6eab20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  IntelliMem.exe
FAILURE_BUCKET_ID: [B]0x3B_intmsd+f082[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  P05ABW.060.130530.dg
  BIOS Release Date             05/30/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  730U3E/740U3E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 22 16:47:16.744 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092213-4890-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16451.amd64fre.win8_gdr.121105-1502
System Uptime:[B]0 days 0:33:02.603[/B]
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
*** WARNING: Unable to verify timestamp for EX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for EX64.SYS
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+8f6 )[/B]
BugCheck [B]19, {3, fffff8a019521400, e25f1af3e25656b6, fffff8a019521400}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff8a019521400, the pool entry being checked.
Arg3: e25f1af3e25656b6, the read back flink freelist value (should be the same as 2).
Arg4: fffff8a019521400, the read back blink freelist value (should be the same as 2).
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  TiWorker.exe
FAILURE_BUCKET_ID: [B]0x19_3_nt!ExDeferredFreePool[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  P05ABW.060.130530.dg
  BIOS Release Date             05/30/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  730U3E/740U3E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 22 16:13:35.477 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092213-5328-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16451.amd64fre.win8_gdr.121105-1502
System Uptime:[B]0 days 0:10:36.336[/B]
*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+8f6 )[/B]
BugCheck [B]19, {3, fffff8a003f54610, 100000004, fffff8a003f54610}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff8a003f54610, the pool entry being checked.
Arg3: 0000000100000004, the read back flink freelist value (should be the same as 2).
Arg4: fffff8a003f54610, the read back blink freelist value (should be the same as 2).
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x19_3_nt!ExDeferredFreePool[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  P05ABW.060.130530.dg
  BIOS Release Date             05/30/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  730U3E/740U3E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 22 16:02:11.305 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092213-7609-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16451.amd64fre.win8_gdr.121105-1502
System Uptime:[B]0 days 0:14:43.474[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, fffff8801b3d4070, fffff8801b3d3fc8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff8801b3d4070, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff8801b3d3fc8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  P05ABW.060.130530.dg
  BIOS Release Date             05/30/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  730U3E/740U3E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun Sep 22 18:09:42.234 2013 (UTC - 4:00)**************************
[COLOR=RED][B]SRTSPX64.SYS                Tue Nov 15 17:30:55 2011 (4EC2E81F)[/B][/COLOR]
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
ccSetx64.sys                Fri May 25 15:34:57 2012 (4FBFDEE1)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
iwdbus.sys                  Mon Jul 23 16:19:17 2012 (500DB1C5)
SYMDS64.SYS                 Mon Jul 23 18:58:38 2012 (500DD71E)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
iBtFltCoex.sys              Tue Jul 24 06:03:05 2012 (500E72D9)
RadioHIDMini.sys            Fri Jul 27 07:57:08 2012 (50128214)
cbfs3.sys                   Mon Aug  6 05:36:35 2012 (501F9023)
SYMEFA64.SYS                Mon Aug  6 15:31:31 2012 (50201B93)
IDSVia64.sys                Wed Aug  8 14:49:41 2012 (5022B4C5)
BHDrvx64.sys                Thu Aug  9 03:14:17 2012 (50236349)
SRTSP64.SYS                 Thu Aug  9 19:39:11 2012 (50244A1F)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
Rt630x64.sys                Fri Sep  7 04:21:17 2012 (5049AE7D)
AMPPAL.sys                  Thu Sep 13 07:30:17 2012 (5051C3C9)
usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
XHCIPort.sys                Wed Sep 26 07:04:01 2012 (5062E121)
btmaux.sys                  Sun Sep 30 03:45:43 2012 (5067F8A7)
btmhsf.sys                  Sun Sep 30 03:46:55 2012 (5067F8EF)
NETwew00.sys                Wed Oct 10 14:16:17 2012 (5075BB71)
RtsUVStor.sys               Mon Oct 15 05:20:45 2012 (507BD56D)
igdkmd64.sys                Wed Oct 17 15:12:29 2012 (507F031D)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
intmfs.sys                  Fri Dec 21 12:14:39 2012 (50D498FF)
intmsd.sys                  Fri Dec 21 12:14:44 2012 (50D49904)
ETD.sys                     Thu Jan  3 01:08:31 2013 (50E5205F)
ETDSMBus.sys                Thu Jan  3 01:10:52 2013 (50E520EC)
RTKVHD64.sys                Tue Jan  8 08:25:20 2013 (50EC1E40)
eeCtrl64.sys                Wed Aug 21 17:36:34 2013 (521532E2)
EraserUtilRebootDrv.sys     Wed Aug 21 17:36:34 2013 (521532E2)
EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 22 16:13:35.477 2013 (UTC - 4:00)**************************
EX64.SYS                    Tue Aug  7 04:43:08 2012 (5020D51C)
ENG64.SYS                   Tue Aug  7 04:45:01 2012 (5020D58D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 22 16:02:11.305 2013 (UTC - 4:00)**************************
[COLOR=RED][B]iirsp.sys                   Tue Dec 13 16:47:54 2005 (439F418A)[/B][/COLOR]
[COLOR=RED][B]nfrd960.sys                 Tue Jun  6 17:11:48 2006 (4485EF94)[/B][/COLOR]
[COLOR=RED][B]adpu320.sys                 Tue Feb 27 19:04:15 2007 (45E4C6FF)[/B][/COLOR]
[COLOR=RED][B]adpahci.sys                 Tue May  1 13:30:09 2007 (46377921)[/B][/COLOR]
[COLOR=RED][B]SiSRaid2.sys                Wed Sep 24 14:28:20 2008 (48DA86C4)[/B][/COLOR]
[COLOR=RED][B]sisraid4.sys                Wed Oct  1 17:56:04 2008 (48E3F1F4)[/B][/COLOR]
[COLOR=RED][B]adp94xx.sys                 Fri Dec  5 18:54:42 2008 (4939BF42)[/B][/COLOR]
[COLOR=RED][B]iaStorV.sys                 Mon Apr 11 14:48:16 2011 (4DA34CF0)[/B][/COLOR]
[COLOR=RED][B]nvstor.sys                  Mon Sep 12 19:53:04 2011 (4E6E9B60)[/B][/COLOR]
[COLOR=RED][B]nvraid.sys                  Mon Sep 12 20:01:54 2011 (4E6E9D72)[/B][/COLOR]
[COLOR=RED][B]stexstor.sys                Fri Nov 18 19:27:32 2011 (4EC6F7F4)[/B][/COLOR]
vsmraid.sys                 Tue Jan 31 14:55:18 2012 (4F284726)
amdsbs.sys                  Tue Feb 21 13:15:43 2012 (4F43DF4F)
lsi_scsi.sys                Tue Feb 21 18:59:35 2012 (4F442FE7)
lsi_sss.sys                 Tue Feb 21 19:00:12 2012 (4F44300C)
MegaSR.sys                  Fri Feb 24 13:22:15 2012 (4F47D557)
3ware.sys                   Thu Mar  8 15:33:45 2012 (4F5917A9)
lsi_sas2.sys                Mon Mar 12 16:28:53 2012 (4F5E5C85)
arc.sys                     Mon Mar 19 13:49:21 2012 (4F6771A1)
arcsas.sys                  Mon Mar 19 13:51:00 2012 (4F677204)
mvumis.sys                  Tue Mar 20 03:43:50 2012 (4F683536)
vstxraid.sys                Mon Mar 26 13:42:56 2012 (4F70AAA0)
megasas.sys                 Tue Apr  3 15:45:15 2012 (4F7B534B)
lsi_sas.sys                 Fri May 11 15:40:21 2012 (4FAD6B25)
HpSAMD.sys                  Wed May 30 18:24:33 2012 (4FC69E21)
amdsata.sys                 Mon Jun 11 18:19:56 2012 (4FD66F0C)
amdxata.sys                 Mon Jun 11 18:36:48 2012 (4FD67300)
bxvbda.sys                  Mon Jul 23 19:30:50 2012 (500DDEAA)
evbda.sys                   Tue Jul 24 08:22:19 2012 (500E937B)
agp440.sys                  Wed Jul 25 22:29:13 2012 (5010AB79)
nv_agp.sys                  Wed Jul 25 22:29:16 2012 (5010AB7C)
intelide.sys                Wed Jul 25 22:29:52 2012 (5010ABA0)
[/font]

Aviator · Sep 24, 2013

The BSOD's didn't stop. After battling with it for a little longer I decided to try something else. I've reset the computer (wiped the drive entirely) and instead of installing all the updates available (Windows Update) I haven't touched a single one. So far I haven't had any issues but it could be random. If I keep getting the BSOD's I'll redo the log and try the driver verifier for further assistance.

I appreciate the help!

Thanks,
Aviator

usasma · Sep 25, 2013

If you don't have Windows Updates you are vulnerable to hackers and attacks on your system.
Do not put any sensitive data on the system if you continue to operate this way.

If you install all Windows Updates (and no 3rd party programs) you have what we call a "clean" install. The only 3rd party programs allowed are those drivers that can't be found on Windows Update (you also have to use Windows Defender and the Windows Firewall). It's a troubleshooting tool that we use to distinguish between Windows problems and hardware problems.

If the system still has problems when Windows has been installed that way - then it's most likely a hardware problem. Each 3rd party program/driver that's added increases the likelyhood that you'll find a problem with a 3rd party driver (over 90% of BSOD's are due to them).

Random BSOD's with a new computer.

Aviator

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

Aviator

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One